Momento USA LLC
IT Desktop/Support Analyst I Boston, MA I Onsite
Momento USA LLC, Boston, Massachusetts, us, 02298
Hi,
I hope you’re doing well,
Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients’ most pressing needs and challenges.
We are currently looking for a
IT Desktop/Support Analyst
Position: IT Desktop/Support Analyst W2
Duration: 2 3-month contract role with possible extension
Location: On-site in Boston, MA 5 days a week.
Overview TalentFish is casting a line for an
IT Support Analyst
. The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the first point of contact for all IT-related issues, this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment.
What You Bring to the Role (Ideal Experience)
3-5 years of IT support experience in a law firm environment (preferred)
Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies
Familiarity with legal applications such as iManage and Intapp
Excellent problem-solving skills with the ability to resolve issues under pressure
Strong customer service orientation with outstanding communication skills
Ability to work independently and collaboratively while maintaining professionalism and confidentiality
Flexibility to work extended hours or weekends as business needs require
Ideal candidates will have held roles long term in law firms or professional service organizations
What You’ll Do (Skills Used in this Position)
Serve as the primary contact for IT support through phone, email, and ticketing systems (approximately 90% remote with occasional in-office coverage)
Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity
Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp)
Deliver high touch, “white glove” support to attorneys, partners, and executive staff
Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology
Document all work performed in the firm’s ticketing system and contribute to the Knowledge Base
Maintain and track IT assets, peripherals, and loaner equipment
Collaborate with IT colleagues to elevate complex issues while maintaining ownership until resolution
Provide after-hours or on-call support as required to meet business and client demands
Contact Joe Murphy (Yousuf)
Technical Recruiter.
Momento USA | Exceeding Customer Expectations
440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031
Interstate Business Park
Direct:
Ext 1023 ; Fax:
Email:
Joe
Web :
Minority Certified by SWAM National Minority Certified by NMSDC
One of the fastest growing company in NJ Awarded fastest growing Asian American business by Diversitybusiness.com E-verified Company
Information transmitted by this e-mail is proprietary to Momento USA and/ or its Customers and is intended for use only by the individual or entity to which it is addressed, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified
Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr
I hope you’re doing well,
Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients’ most pressing needs and challenges.
We are currently looking for a
IT Desktop/Support Analyst
Position: IT Desktop/Support Analyst W2
Duration: 2 3-month contract role with possible extension
Location: On-site in Boston, MA 5 days a week.
Overview TalentFish is casting a line for an
IT Support Analyst
. The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the first point of contact for all IT-related issues, this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment.
What You Bring to the Role (Ideal Experience)
3-5 years of IT support experience in a law firm environment (preferred)
Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies
Familiarity with legal applications such as iManage and Intapp
Excellent problem-solving skills with the ability to resolve issues under pressure
Strong customer service orientation with outstanding communication skills
Ability to work independently and collaboratively while maintaining professionalism and confidentiality
Flexibility to work extended hours or weekends as business needs require
Ideal candidates will have held roles long term in law firms or professional service organizations
What You’ll Do (Skills Used in this Position)
Serve as the primary contact for IT support through phone, email, and ticketing systems (approximately 90% remote with occasional in-office coverage)
Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity
Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp)
Deliver high touch, “white glove” support to attorneys, partners, and executive staff
Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology
Document all work performed in the firm’s ticketing system and contribute to the Knowledge Base
Maintain and track IT assets, peripherals, and loaner equipment
Collaborate with IT colleagues to elevate complex issues while maintaining ownership until resolution
Provide after-hours or on-call support as required to meet business and client demands
Contact Joe Murphy (Yousuf)
Technical Recruiter.
Momento USA | Exceeding Customer Expectations
440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031
Interstate Business Park
Direct:
Ext 1023 ; Fax:
Email:
Joe
Web :
Minority Certified by SWAM National Minority Certified by NMSDC
One of the fastest growing company in NJ Awarded fastest growing Asian American business by Diversitybusiness.com E-verified Company
Information transmitted by this e-mail is proprietary to Momento USA and/ or its Customers and is intended for use only by the individual or entity to which it is addressed, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified
Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
#J-18808-Ljbffr