MGM Resorts International
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB: The Captain Assistant of our exclusive Luxury Boat Experience will serve as both the face of the attraction and responsible for its flawless operation. This high-visibility role requires a sophisticated blend of guest engagement, operational oversight, and real-time decision-making. The candidate will be charged with upholding the standards of a world-class hospitality brand while driving innovation, safety, and unforgettable guest experiences on the water.
THE DAY-TO-DAY:
Lead daily operations of the Boat Experience, ensuring all rides run efficiently, safely, and in line with luxury service standards
Make real-time decisions regarding weather, safety conditions, guest needs, and operational logistics to ensure seamless performance and risk mitigation
Coordinate with Engineering, Safety, and Guest Services to maintain vessel readiness, manage incident response, and ensure compliance with all internal protocols and local maritime regulations
Serve as the on-board host and narrator, delivering compelling, immersive storytelling that reflects the unique theme and tone of the property
Monitor guest satisfaction and respond immediately to high-profile or VIP guest needs, customizing service delivery for elevated experiences
Own reporting and analysis of ride metrics including guest feedback, safety logs, and team performance indicators; present insights to senior management
Actively collaborate with leadership across departments to align boat experiences with the overall luxury brand strategy and special event planning
THE IDEAL CANDIDATE:
High School Diploma or GED required
1+ years of prior relevant experience in guest-facing roles, preferably within luxury hospitality, themed entertainment, or maritime services required
1+ years of prior relevant prior experience working with VIP or high-net-worth individuals preferred
Valid Vessel operation License (e.g., OUPV Captain’s License or higher) required
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12586
Are you ready to
JOIN THE SHOW ? Apply today!
#J-18808-Ljbffr
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB: The Captain Assistant of our exclusive Luxury Boat Experience will serve as both the face of the attraction and responsible for its flawless operation. This high-visibility role requires a sophisticated blend of guest engagement, operational oversight, and real-time decision-making. The candidate will be charged with upholding the standards of a world-class hospitality brand while driving innovation, safety, and unforgettable guest experiences on the water.
THE DAY-TO-DAY:
Lead daily operations of the Boat Experience, ensuring all rides run efficiently, safely, and in line with luxury service standards
Make real-time decisions regarding weather, safety conditions, guest needs, and operational logistics to ensure seamless performance and risk mitigation
Coordinate with Engineering, Safety, and Guest Services to maintain vessel readiness, manage incident response, and ensure compliance with all internal protocols and local maritime regulations
Serve as the on-board host and narrator, delivering compelling, immersive storytelling that reflects the unique theme and tone of the property
Monitor guest satisfaction and respond immediately to high-profile or VIP guest needs, customizing service delivery for elevated experiences
Own reporting and analysis of ride metrics including guest feedback, safety logs, and team performance indicators; present insights to senior management
Actively collaborate with leadership across departments to align boat experiences with the overall luxury brand strategy and special event planning
THE IDEAL CANDIDATE:
High School Diploma or GED required
1+ years of prior relevant experience in guest-facing roles, preferably within luxury hospitality, themed entertainment, or maritime services required
1+ years of prior relevant prior experience working with VIP or high-net-worth individuals preferred
Valid Vessel operation License (e.g., OUPV Captain’s License or higher) required
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12586
Are you ready to
JOIN THE SHOW ? Apply today!
#J-18808-Ljbffr