Macy's
Asset Protection Captain, Oakridge - Full Time
Macy's, San Jose, California, United States, 95199
Asset Protection Captain, Oakridge - Full Time
Posted 1 day ago – be among the first 25 applicants.
Base pay range $19.55/hr – $31.63/hr
Be part of an amazing story
– Macy’s is more than just a store. It’s a story that’s captured the hearts and minds of America for over 160 years. A story about innovation and tradition, inspiring stores and irresistible products, the Macy’s 4th of July Fireworks, the Thanksgiving Day Parade, and countless memorable moments.
Job Overview The Asset Protection Captain’s primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property, coach Asset Protection / Loss Prevention staff on apprehension, and support the store’s efforts in providing the best customer service within a controlled environment to ensure maximum sales at the highest profit rate.
What You Will Do
Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
Develop, implement, and communicate programs to prevent theft among customers and employees.
Participate in initial orientation and ongoing training, including computer, surveillance, and alarm systems.
Respond to customer and associate incidents to facilitate first aid and minimize company liability.
For jobs in New York, a current New York State Security Guard License is required.
Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
Investigate criminal violations against the person or property of any customer or associate committed on company premises.
Prepare prompt and complete reports for all theft incidents, merchandise recoveries, accident investigations, audits, and other activities assigned by the AP/LP Manager.
Maintain strict compliance with laws and company policies concerning apprehensions, searches, seizures, and evidence preservation.
Complete all security training requirements and maintain personal certifications as required by law.
Conduct and oversee audits to ensure sales department compliance with merchandise exposure standards and asset protection.
Maintain relationships with local law enforcement to facilitate coordination for potential criminal cases.
Testify in court concerning any case involving the company.
Work on special assignments, investigations, and surveillance as directed by the Store AP/LP Manager.
Respond to alarm conditions at the assigned store.
Perform other duties as needed.
Maintain regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
Who You Are
High School Diploma or equivalent required.
1–2 years related experience.
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
Resourceful self‑starter, works well independently as well as part of a team, and can adapt quickly to changing priorities.
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Essential Physical Requirements You Will Perform
Position requires prolonged periods of standing/walking around the store or department.
May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
Must be able to apprehend shoplifters.
Ability to sustain long periods of time enclosed in surveillance areas.
Frequently lift/move up to 30 lbs.
About Us This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift or enhancing our online shopping experience, we offer unique opportunities to be part of unforgettable moments in people’s lives.
Join us and help write the next chapter in our story – apply today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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Base pay range $19.55/hr – $31.63/hr
Be part of an amazing story
– Macy’s is more than just a store. It’s a story that’s captured the hearts and minds of America for over 160 years. A story about innovation and tradition, inspiring stores and irresistible products, the Macy’s 4th of July Fireworks, the Thanksgiving Day Parade, and countless memorable moments.
Job Overview The Asset Protection Captain’s primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property, coach Asset Protection / Loss Prevention staff on apprehension, and support the store’s efforts in providing the best customer service within a controlled environment to ensure maximum sales at the highest profit rate.
What You Will Do
Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
Develop, implement, and communicate programs to prevent theft among customers and employees.
Participate in initial orientation and ongoing training, including computer, surveillance, and alarm systems.
Respond to customer and associate incidents to facilitate first aid and minimize company liability.
For jobs in New York, a current New York State Security Guard License is required.
Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
Investigate criminal violations against the person or property of any customer or associate committed on company premises.
Prepare prompt and complete reports for all theft incidents, merchandise recoveries, accident investigations, audits, and other activities assigned by the AP/LP Manager.
Maintain strict compliance with laws and company policies concerning apprehensions, searches, seizures, and evidence preservation.
Complete all security training requirements and maintain personal certifications as required by law.
Conduct and oversee audits to ensure sales department compliance with merchandise exposure standards and asset protection.
Maintain relationships with local law enforcement to facilitate coordination for potential criminal cases.
Testify in court concerning any case involving the company.
Work on special assignments, investigations, and surveillance as directed by the Store AP/LP Manager.
Respond to alarm conditions at the assigned store.
Perform other duties as needed.
Maintain regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.
Who You Are
High School Diploma or equivalent required.
1–2 years related experience.
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
Resourceful self‑starter, works well independently as well as part of a team, and can adapt quickly to changing priorities.
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Essential Physical Requirements You Will Perform
Position requires prolonged periods of standing/walking around the store or department.
May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
Must be able to apprehend shoplifters.
Ability to sustain long periods of time enclosed in surveillance areas.
Frequently lift/move up to 30 lbs.
About Us This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift or enhancing our online shopping experience, we offer unique opportunities to be part of unforgettable moments in people’s lives.
Join us and help write the next chapter in our story – apply today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
#J-18808-Ljbffr