Inside Higher Ed
Executive Director, Enterprise Application Services
Inside Higher Ed, Kennesaw, Georgia, us, 30156
Executive Director, Enterprise Application Services
Location: Kennesaw, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job Summary Provides strategic leadership, operational oversight, and sets the technological vision for both home grown and off-the-shelf enterprise software solutions that support the academic and business functions of the institution. Collaborates closely with senior leadership, academic units, and administrative departments to understand technology needs and deliver scalable, reliable, recoverable, compliant, and secure solutions that align with institutional priorities.
Responsibilities
Sets the strategic vision and direction for units delivering enterprise applications in alignment with institutional priorities and IT strategy
Partners with university leaders to understand academic and business needs and translate them into actionable technical strategies
Responsible for the full lifecycle of off-the-shelf and home-grown applications and related technologies, ensuring that academic and administrative units have scalable, reliable, recoverable, compliant, and secure solutions that align with institutional priorities
Identifies opportunities for innovation and process improvement using software and related technologies
Manages vendor relationships and contract negotiations to ensure alignment with institutional priorities, cost-effectiveness, service quality, compliance, and long-term value
Responsible for developing multi-year budgetary plans and strategies to ensure appropriate technological investments, prioritization, and resource allocation
Develops, tracks, and analyzes key performance metrics to improve the effectiveness and efficiency of services provided
Ensures that appropriate and effective governance frameworks, policies, procedures, and accountability are in place to ensure the most effective and efficient delivery of services
Ensures compliance with applicable laws, policy, and governance
Works in partnership with infrastructure and cybersecurity leadership to develop strategies for ensuring the quality and security of the data and services provided
Promotes a culture of transparency, collaboration, customer service, continuous improvement, and professional growth
Educational Requirements Bachelor's degree in a technology or business field of study from an accredited institution of higher education.
Other Required Qualifications Current, valid, and unrestricted driver's license
Required Experience Ten (10) years of related IT experience demonstrating a progression of increasing responsibility including at least five (5) years of related management and/or supervisory skills.
Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in technology or business or related field
Preferred Experience Previous experience in a higher education setting
Abilities
Able to build relationships, elicit and understand customer needs, analyze, understand, and document business processes
Able to translate between technical and functional teams
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to anticipate problems and proactively develop appropriate solutions
Able to appropriately assess and communicate risks, benefits, and alternatives
Able to work well within a team environment
Able to prioritize, attention to detail, time management, and organizational skills
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Knowledge
Extensive knowledge of IT applications, planning, operations, and lifecycle management
Must be well versed in current and emerging technologies, technological trends, and industry best practices for their areas of responsibility, including but not limited to ITIL, Agile, software engineering, low-code/no-code platforms, cloud platforms, software-as-a-service (SaaS), platform-as-a-service (PaaS), integration tools, and enterprise data platforms
Experience overseeing large-scale and complex software implementation projects, such as ERP systems and CRM platforms
Experience with governance and portfolio management practices in IT
Must be capable of leveraging enterprise data to inform strategic decisions, optimize application strategy, and build persuasive narratives that influence executive stakeholders and align technology initiatives with business goals
Knowledgeable of relevant compliance obligations (e.g., FERPA, GDPR) and cybersecurity best practices for their areas of responsibility
Experience analyzing business processes and supporting implementations from a technical perspective based on the business requirements
Skills
Strong leadership and technical background, with extensive experience executing IT strategy, and coordinating and providing support for large-scale, distributed enterprise technologies, solutions, and services
Strong communication (verbal and written) and interpersonal skills with a focus on customer service and the ability to communicate technical concepts to non-technology staff
Excellent initiative, teamwork, problem solving, independent judgment, organization, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong phone and e-mail etiquette
USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
Background Check
Standard Enhanced + Education & DMV
Other Information
This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time.
Seniority level Executive
Employment type Full-time
Job function Information Technology
#J-18808-Ljbffr
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job Summary Provides strategic leadership, operational oversight, and sets the technological vision for both home grown and off-the-shelf enterprise software solutions that support the academic and business functions of the institution. Collaborates closely with senior leadership, academic units, and administrative departments to understand technology needs and deliver scalable, reliable, recoverable, compliant, and secure solutions that align with institutional priorities.
Responsibilities
Sets the strategic vision and direction for units delivering enterprise applications in alignment with institutional priorities and IT strategy
Partners with university leaders to understand academic and business needs and translate them into actionable technical strategies
Responsible for the full lifecycle of off-the-shelf and home-grown applications and related technologies, ensuring that academic and administrative units have scalable, reliable, recoverable, compliant, and secure solutions that align with institutional priorities
Identifies opportunities for innovation and process improvement using software and related technologies
Manages vendor relationships and contract negotiations to ensure alignment with institutional priorities, cost-effectiveness, service quality, compliance, and long-term value
Responsible for developing multi-year budgetary plans and strategies to ensure appropriate technological investments, prioritization, and resource allocation
Develops, tracks, and analyzes key performance metrics to improve the effectiveness and efficiency of services provided
Ensures that appropriate and effective governance frameworks, policies, procedures, and accountability are in place to ensure the most effective and efficient delivery of services
Ensures compliance with applicable laws, policy, and governance
Works in partnership with infrastructure and cybersecurity leadership to develop strategies for ensuring the quality and security of the data and services provided
Promotes a culture of transparency, collaboration, customer service, continuous improvement, and professional growth
Educational Requirements Bachelor's degree in a technology or business field of study from an accredited institution of higher education.
Other Required Qualifications Current, valid, and unrestricted driver's license
Required Experience Ten (10) years of related IT experience demonstrating a progression of increasing responsibility including at least five (5) years of related management and/or supervisory skills.
Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in technology or business or related field
Preferred Experience Previous experience in a higher education setting
Abilities
Able to build relationships, elicit and understand customer needs, analyze, understand, and document business processes
Able to translate between technical and functional teams
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to anticipate problems and proactively develop appropriate solutions
Able to appropriately assess and communicate risks, benefits, and alternatives
Able to work well within a team environment
Able to prioritize, attention to detail, time management, and organizational skills
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Knowledge
Extensive knowledge of IT applications, planning, operations, and lifecycle management
Must be well versed in current and emerging technologies, technological trends, and industry best practices for their areas of responsibility, including but not limited to ITIL, Agile, software engineering, low-code/no-code platforms, cloud platforms, software-as-a-service (SaaS), platform-as-a-service (PaaS), integration tools, and enterprise data platforms
Experience overseeing large-scale and complex software implementation projects, such as ERP systems and CRM platforms
Experience with governance and portfolio management practices in IT
Must be capable of leveraging enterprise data to inform strategic decisions, optimize application strategy, and build persuasive narratives that influence executive stakeholders and align technology initiatives with business goals
Knowledgeable of relevant compliance obligations (e.g., FERPA, GDPR) and cybersecurity best practices for their areas of responsibility
Experience analyzing business processes and supporting implementations from a technical perspective based on the business requirements
Skills
Strong leadership and technical background, with extensive experience executing IT strategy, and coordinating and providing support for large-scale, distributed enterprise technologies, solutions, and services
Strong communication (verbal and written) and interpersonal skills with a focus on customer service and the ability to communicate technical concepts to non-technology staff
Excellent initiative, teamwork, problem solving, independent judgment, organization, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong phone and e-mail etiquette
USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
Background Check
Standard Enhanced + Education & DMV
Other Information
This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time.
Seniority level Executive
Employment type Full-time
Job function Information Technology
#J-18808-Ljbffr