Sysco
Director, Local Sales Colleague Experience and Change Management
Sysco, Houston, Texas, United States, 77246
Director, Local Sales Colleague Experience and Change Management
Join to apply for the
Director, Local Sales Colleague Experience and Change Management
role at
Sysco
Sysco is a multibillion‑dollar B2B food service business and the global leader in selling, marketing, and supplying food products to restaurants, businesses, healthcare locations, education, travel, and food service management around the world. We do business in over 90 countries. This role brings customer‑centric solutions to the markets for Sysco.
Our purpose is to connect the world to share food and care for one another. We define our mission at Sysco as delivering success for our customers through leading product, service, and people. Our products help foodservice operators, restaurant owners, and chefs deliver culinary innovation for millions of consumers every day.
Sysco is on a mission to deliver exceptional customer experience and profitability growth acceleration. The
Director, Local Sales Change Management and Activation
will serve as a key leader and bridge between GSC and the Field, reporting to the Senior Director Local Sales Colleague and Customer Experience. The role is responsible for improving local sales colleague & customer experience through cross‑functional collaboration and translating GSC strategies to the field across the North America Local Sales function – U.S. Broadline, Canada, and Specialty. role ensures field readiness (in part by implementing Sysco’s change management framework) to enable excellence in execution for all initiatives across the Field Organization. It also collects feedback from the Field and assists with execution against process improvement planning.
Key Responsibilities
Support the build of vision and strategy for Colleague and Customer Experience by driving refreshed sales team time studies, Day in the Life assessment, collection of Field Feedback, and application of NPS results and verbatims. Design focus groups on deployments that aren’t reaching their business case objectives to identify the gap and create a solution.
Lead VP and Vested Torch Bearer/Pacesetter Councils tasked with making adjustments to BAU and initiative activities to improve performance in profitable local sales growth.
Organize the sales‑facing topics for the roundtables within the Region Business Reviews and Sales Deep Dives, then prioritize the actions and socialize them to all necessary stakeholders.
Insert critical field feedback into GSC initiative design – collect feedback from DSSO’s, synthesize it and proactively identify opportunities to improve strategic initiatives.
Implement Sysco’s change management framework – govern and implement change management plans to minimize disruption, reduce resistance, maximize colleague engagement, and drive faster adoption. Execute project‑based change deliverables, including visioning, stakeholder engagement, change risk, readiness assessment, communications, organizational impact analyses, alignment, transition, and sustainability.
Lead standardized process for translating GSC strategies to the field – facilitate readiness for field execution against center‑led strategies, tailor it for the market/regions, and strategize with other sales leaders to achieve regional financial plans.
Lead readiness process execution for the field – collaborate with the ATC Leader to coordinate completion of all initiatives according to ATC standard practices.
Partner with market leadership on initiative deployment – ensure successful deployment and maintenance of initiatives tailored to unique regional circumstances such as competition, AG opportunities, and resourcing.
Driving results – ensure sustainability of initiatives with specific follow‑up action plans, including post‑initiative measurement and assessment. Track adoption of changes and address resistance and performance gaps to drive desired outcomes.
Ensure success of sales‑facing initiatives – standardize the execution of an enterprise‑wide Local Sales Experience roadmap, elevating our go‑to‑market strategy, sales colleague and customer experience journey.
Collaborate on sales‑facing process improvement – leverage field feedback to recommend process improvements for prioritization to Local Sales Leader and other senior leaders, and collaborate with Field Process Improvement on designing detailed process improvement plans.
Skills and Qualifications
Minimum: Bachelor’s degree in a related field or 10 years of sales experience, and 5+ years leading a B2B sales team in a professional sales environment or equivalent experience, with demonstrated success in sales planning, performance management, and insights‑driven strategy.
Demonstrated ability to partner with senior leaders to develop unified sales strategies.
Strong financial acumen and ability to plan and execute business plans.
Embraces change and champions GSC initiatives.
Demonstrated ability to coach and mentor peers and other colleagues.
Demonstrated ability to apply business financial knowledge to support growth and provide meaningful analytics.
Strong interpersonal skills and ability to work with and influence a variety of key stakeholders.
Strong communication skills; ability to effectively communicate with internal and external teams.
Able to learn and use CRM tools.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent organizational and project management skills, including the ability to execute multiple initiatives simultaneously.
Business and restaurant operations acumen.
Demonstrated skills in consultative selling, networking, and negotiations.
Key Performance Indicators
Improved sales outcomes (volume and rate).
Speed and success rate of enterprise‑wide initiative deployments.
Independent market share growth.
Customer and colleague satisfaction score improvement (internal NPS or pulse surveys).
Cost savings or value creation tied to continuous improvement initiatives.
Alignment of field with GSC deployments and vice versa.
Seniority level Director
Employment type Full‑time
Job function Sales and Business Development
Industries Food and Beverage Services
Houston, TX $150,000.00–$180,000.00 4 days ago
#J-18808-Ljbffr
Director, Local Sales Colleague Experience and Change Management
role at
Sysco
Sysco is a multibillion‑dollar B2B food service business and the global leader in selling, marketing, and supplying food products to restaurants, businesses, healthcare locations, education, travel, and food service management around the world. We do business in over 90 countries. This role brings customer‑centric solutions to the markets for Sysco.
Our purpose is to connect the world to share food and care for one another. We define our mission at Sysco as delivering success for our customers through leading product, service, and people. Our products help foodservice operators, restaurant owners, and chefs deliver culinary innovation for millions of consumers every day.
Sysco is on a mission to deliver exceptional customer experience and profitability growth acceleration. The
Director, Local Sales Change Management and Activation
will serve as a key leader and bridge between GSC and the Field, reporting to the Senior Director Local Sales Colleague and Customer Experience. The role is responsible for improving local sales colleague & customer experience through cross‑functional collaboration and translating GSC strategies to the field across the North America Local Sales function – U.S. Broadline, Canada, and Specialty. role ensures field readiness (in part by implementing Sysco’s change management framework) to enable excellence in execution for all initiatives across the Field Organization. It also collects feedback from the Field and assists with execution against process improvement planning.
Key Responsibilities
Support the build of vision and strategy for Colleague and Customer Experience by driving refreshed sales team time studies, Day in the Life assessment, collection of Field Feedback, and application of NPS results and verbatims. Design focus groups on deployments that aren’t reaching their business case objectives to identify the gap and create a solution.
Lead VP and Vested Torch Bearer/Pacesetter Councils tasked with making adjustments to BAU and initiative activities to improve performance in profitable local sales growth.
Organize the sales‑facing topics for the roundtables within the Region Business Reviews and Sales Deep Dives, then prioritize the actions and socialize them to all necessary stakeholders.
Insert critical field feedback into GSC initiative design – collect feedback from DSSO’s, synthesize it and proactively identify opportunities to improve strategic initiatives.
Implement Sysco’s change management framework – govern and implement change management plans to minimize disruption, reduce resistance, maximize colleague engagement, and drive faster adoption. Execute project‑based change deliverables, including visioning, stakeholder engagement, change risk, readiness assessment, communications, organizational impact analyses, alignment, transition, and sustainability.
Lead standardized process for translating GSC strategies to the field – facilitate readiness for field execution against center‑led strategies, tailor it for the market/regions, and strategize with other sales leaders to achieve regional financial plans.
Lead readiness process execution for the field – collaborate with the ATC Leader to coordinate completion of all initiatives according to ATC standard practices.
Partner with market leadership on initiative deployment – ensure successful deployment and maintenance of initiatives tailored to unique regional circumstances such as competition, AG opportunities, and resourcing.
Driving results – ensure sustainability of initiatives with specific follow‑up action plans, including post‑initiative measurement and assessment. Track adoption of changes and address resistance and performance gaps to drive desired outcomes.
Ensure success of sales‑facing initiatives – standardize the execution of an enterprise‑wide Local Sales Experience roadmap, elevating our go‑to‑market strategy, sales colleague and customer experience journey.
Collaborate on sales‑facing process improvement – leverage field feedback to recommend process improvements for prioritization to Local Sales Leader and other senior leaders, and collaborate with Field Process Improvement on designing detailed process improvement plans.
Skills and Qualifications
Minimum: Bachelor’s degree in a related field or 10 years of sales experience, and 5+ years leading a B2B sales team in a professional sales environment or equivalent experience, with demonstrated success in sales planning, performance management, and insights‑driven strategy.
Demonstrated ability to partner with senior leaders to develop unified sales strategies.
Strong financial acumen and ability to plan and execute business plans.
Embraces change and champions GSC initiatives.
Demonstrated ability to coach and mentor peers and other colleagues.
Demonstrated ability to apply business financial knowledge to support growth and provide meaningful analytics.
Strong interpersonal skills and ability to work with and influence a variety of key stakeholders.
Strong communication skills; ability to effectively communicate with internal and external teams.
Able to learn and use CRM tools.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent organizational and project management skills, including the ability to execute multiple initiatives simultaneously.
Business and restaurant operations acumen.
Demonstrated skills in consultative selling, networking, and negotiations.
Key Performance Indicators
Improved sales outcomes (volume and rate).
Speed and success rate of enterprise‑wide initiative deployments.
Independent market share growth.
Customer and colleague satisfaction score improvement (internal NPS or pulse surveys).
Cost savings or value creation tied to continuous improvement initiatives.
Alignment of field with GSC deployments and vice versa.
Seniority level Director
Employment type Full‑time
Job function Sales and Business Development
Industries Food and Beverage Services
Houston, TX $150,000.00–$180,000.00 4 days ago
#J-18808-Ljbffr