Constant Contact, Inc.
Senior Design Operations Manager Waltham, MA or Remote
Constant Contact, Inc., Waltham, Massachusetts, United States, 02254
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non‑profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities—and we’re just getting started!
We are seeking a proactive and strategic
Senior Design Operations Manager
to drive operational excellence and cultural consistency across our growing Product Design organization. This role focuses on optimizing our core design processes, improving cross‑functional collaboration, and scaling our team's collective impact. You will be the central force responsible for removing friction from the design lifecycle, managing team rituals, and ensuring our designers, researchers, and content strategists can focus on delivering customer value efficiently. What You'll Do
Process, Efficiency, and Workflow
Workflow Optimization:
Identify and address bottlenecks and friction points within the end‑to‑end design lifecycle (e.g., discovery, critique, stakeholder review, and engineering handoff). Process Standardization:
Design, implement, and maintain standardized, efficient operating procedures and templates for the Design organization to ensure predictable quality and maximize velocity. Resource and Capacity Tracking:
Partner with Design Leadership to manage project prioritization, track team capacity, and assist with resourcing strategies to ensure designers are allocated to high‑impact work. Knowledge Management:
Establish and govern a central repository for operational knowledge, ensuring documentation for processes, roles, and collaboration models is clear, accessible, and current. Tool Strategy and Best Practices
Tool Advocacy:
Define and champion best practices and standardized workflows for the team's current core design technology, including Figma, prototyping tools, and research platforms. Emerging Tool Evaluation:
Strategically evaluate and make recommendations on emerging tools and technologies to ensure the design stack remains efficient, secure, and future‑proof. Team Scaling and Culture
Design Culture & Rituals:
Own the planning, logistics, and facilitation of key design team rituals, including large‑scale design critiques, quarterly planning sessions, and all‑hands meetings, fostering a connected and engaging team culture. Onboarding & Enablement:
Develop and execute a comprehensive onboarding program for all new design, research, and content team members, ensuring rapid and effective integration into our processes and standards. Communication:
Manage and coordinate internal and external communications for the design team, ensuring transparency and alignment with key partners in Product and Engineering. What You'll Bring
Experience:
5+ years of professional experience in a Design Operations, Program Management, or a similar operational role supporting a large UX or Product organization. Process Design:
Proven expertise in mapping, optimizing, and scaling complex design workflows within a technology company. Tool Familiarity:
Deep working familiarity with modern design technology, especially Figma for component library management and collaboration. Communication & Influence:
Exceptional written, verbal, and presentation skills, with a track record of successfully driving process adoption and influencing stakeholders across various disciplines. Organizational Skills:
Meticulous organizational skills with a keen eye for detail and the ability to manage complex schedules and logistics for a distributed or hybrid team. AI/Future‑Forward Operations:
Familiarity with AI‑powered tools that streamline design processes (e.g., automated documentation, asset tagging, or large‑scale data analysis of design feedback). Demonstrated ability to assess and implement new operational technologies to increase team efficiency and scale. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $108,400 - $135,500 USD Why You’ll Love Us
We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non‑profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well‑being of you and your family. At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in‑person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. California Residents Only: Pursuant to Cal Civ Code Sec. 1798.100(b) (the California Consumer Privacy Act or CCPA), this Invitation to Self‑Identify Race, Ethnicity, and Sex and as a Protected Veteran and Notice of Data Collection describes the categories of personal information we collect from you (e.g., identifiers and protected classification information) and the purposes for which we will use this personal information. Constant Contact is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (“VEVRAA”), which requires contractors to take affirmative action to employ and advance in employment: 1. disabled veterans defined as (a) veterans of the U.S. military, ground, naval or air service who are entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or (b) persons who were discharged or released from active duty because of a service‑connected disability; 2. recently separated veterans defined as any veterans during the three‑year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service; 3. active duty wartime or campaign badge veterans defined as veterans who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense; 4. Armed Forces service medal veterans defined as veterans who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. If you believe you belong to any of the categories of protected veterans listed above, please indicate by selecting the appropriate option below. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. This information is being requested on a voluntary basis and will be kept confidential, consistent with applicable law. Refusal to provide the requested information will not subject you to any adverse treatment. If provided, this information will not be used in a manner inconsistent with VEVRAA. Voluntary Self‑Identification of Disability: Alcohol or other substance use disorder (not currently using drugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Senior Design Operations Manager
to drive operational excellence and cultural consistency across our growing Product Design organization. This role focuses on optimizing our core design processes, improving cross‑functional collaboration, and scaling our team's collective impact. You will be the central force responsible for removing friction from the design lifecycle, managing team rituals, and ensuring our designers, researchers, and content strategists can focus on delivering customer value efficiently. What You'll Do
Process, Efficiency, and Workflow
Workflow Optimization:
Identify and address bottlenecks and friction points within the end‑to‑end design lifecycle (e.g., discovery, critique, stakeholder review, and engineering handoff). Process Standardization:
Design, implement, and maintain standardized, efficient operating procedures and templates for the Design organization to ensure predictable quality and maximize velocity. Resource and Capacity Tracking:
Partner with Design Leadership to manage project prioritization, track team capacity, and assist with resourcing strategies to ensure designers are allocated to high‑impact work. Knowledge Management:
Establish and govern a central repository for operational knowledge, ensuring documentation for processes, roles, and collaboration models is clear, accessible, and current. Tool Strategy and Best Practices
Tool Advocacy:
Define and champion best practices and standardized workflows for the team's current core design technology, including Figma, prototyping tools, and research platforms. Emerging Tool Evaluation:
Strategically evaluate and make recommendations on emerging tools and technologies to ensure the design stack remains efficient, secure, and future‑proof. Team Scaling and Culture
Design Culture & Rituals:
Own the planning, logistics, and facilitation of key design team rituals, including large‑scale design critiques, quarterly planning sessions, and all‑hands meetings, fostering a connected and engaging team culture. Onboarding & Enablement:
Develop and execute a comprehensive onboarding program for all new design, research, and content team members, ensuring rapid and effective integration into our processes and standards. Communication:
Manage and coordinate internal and external communications for the design team, ensuring transparency and alignment with key partners in Product and Engineering. What You'll Bring
Experience:
5+ years of professional experience in a Design Operations, Program Management, or a similar operational role supporting a large UX or Product organization. Process Design:
Proven expertise in mapping, optimizing, and scaling complex design workflows within a technology company. Tool Familiarity:
Deep working familiarity with modern design technology, especially Figma for component library management and collaboration. Communication & Influence:
Exceptional written, verbal, and presentation skills, with a track record of successfully driving process adoption and influencing stakeholders across various disciplines. Organizational Skills:
Meticulous organizational skills with a keen eye for detail and the ability to manage complex schedules and logistics for a distributed or hybrid team. AI/Future‑Forward Operations:
Familiarity with AI‑powered tools that streamline design processes (e.g., automated documentation, asset tagging, or large‑scale data analysis of design feedback). Demonstrated ability to assess and implement new operational technologies to increase team efficiency and scale. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $108,400 - $135,500 USD Why You’ll Love Us
We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non‑profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well‑being of you and your family. At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in‑person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. California Residents Only: Pursuant to Cal Civ Code Sec. 1798.100(b) (the California Consumer Privacy Act or CCPA), this Invitation to Self‑Identify Race, Ethnicity, and Sex and as a Protected Veteran and Notice of Data Collection describes the categories of personal information we collect from you (e.g., identifiers and protected classification information) and the purposes for which we will use this personal information. Constant Contact is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (“VEVRAA”), which requires contractors to take affirmative action to employ and advance in employment: 1. disabled veterans defined as (a) veterans of the U.S. military, ground, naval or air service who are entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or (b) persons who were discharged or released from active duty because of a service‑connected disability; 2. recently separated veterans defined as any veterans during the three‑year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service; 3. active duty wartime or campaign badge veterans defined as veterans who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense; 4. Armed Forces service medal veterans defined as veterans who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. If you believe you belong to any of the categories of protected veterans listed above, please indicate by selecting the appropriate option below. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. This information is being requested on a voluntary basis and will be kept confidential, consistent with applicable law. Refusal to provide the requested information will not subject you to any adverse treatment. If provided, this information will not be used in a manner inconsistent with VEVRAA. Voluntary Self‑Identification of Disability: Alcohol or other substance use disorder (not currently using drugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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