Levelpath
Customer Engagement Specialist (San Francisco)
Levelpath, San Francisco, California, United States, 94199
Customer Engagement Specialist (San Francisco)
About You: You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to apply what you’ve learned to the issue at hand and propel it forward. Facing big challenges head on inspires you. You chart the process and own the outcome. You love helping people, enjoy sharing knowledge, and get energized by smart people navigating complicated problems together. Reaching milestones motivates you. You believe quick iteration and immediate customer feedback are keys to developing disruptive software. You’re an early riser and ready for your next adventure.
About Us We are on a simple, yet daring mission: revolutionize the modern procurement software industry, and, dare we say… make it delightful. Delightful procurement. Founded in 2022, Levelpath is a mobile‑first platform that’s powered by AI. We believe in software that’s thoughtfully engineered to solve problems and drive progress. The procurement market today is $11.5 billion and it’s growing quickly. Our founding team has a track record of building successful companies, and we’re backed by visionary Silicon Valley venture capital firms. We’re focused on delivering delightful user experiences to all stakeholders. Our vision is to future‑proof our customers’ procurement function, and make enterprises of any size faster, safer, and more transparent.
What You Will Do
Drive impact by focusing on customer experience. Examples of day‑to‑day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs.
Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues.
Learn the intricacies of a cutting‑edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction.
Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base.
Build best practice guides and playbooks to ensure our customers and their users are set up for success.
Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath.
You will have a seat at the table and partner with our executive team—helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce).
What You Bring To The Table
Empathy, patience, and a sense of urgency when supporting customers.
4+ years of experience in a customer‑facing/customer‑management role.
B2B SaaS experience in a fast‑paced environment.
BA or BS.
Demonstrated experience problem‑solving with attention to detail.
Stellar organizational skills and experience improving processes.
Strong written and verbal communication skills.
Adaptability and ability to flourish in a fast‑paced environment.
Comfort in managing multiple workstreams.
Ability to communicate with stakeholders across product and engineering.
Effective collaboration and self‑starter mindset.
Availability for some travel when the time comes to visit your customers.
Benefits
100% Medical, dental, and vision insurance.
Flexible PTO, Parental Leave, Sick Leave.
Competitive compensation and equity package.
401k.
Commuter benefits.
In‑office snacks and Friday team lunches.
Team‑driven happy hours and celebrations.
The estimated annual cash salary for this role is $62,000‑$120,000.
Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.
Location: San Francisco, CA – In‑office adjacent to public transit.
Seniority level: Mid‑Senior level. Employment type: Full‑time.
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About Us We are on a simple, yet daring mission: revolutionize the modern procurement software industry, and, dare we say… make it delightful. Delightful procurement. Founded in 2022, Levelpath is a mobile‑first platform that’s powered by AI. We believe in software that’s thoughtfully engineered to solve problems and drive progress. The procurement market today is $11.5 billion and it’s growing quickly. Our founding team has a track record of building successful companies, and we’re backed by visionary Silicon Valley venture capital firms. We’re focused on delivering delightful user experiences to all stakeholders. Our vision is to future‑proof our customers’ procurement function, and make enterprises of any size faster, safer, and more transparent.
What You Will Do
Drive impact by focusing on customer experience. Examples of day‑to‑day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs.
Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues.
Learn the intricacies of a cutting‑edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction.
Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base.
Build best practice guides and playbooks to ensure our customers and their users are set up for success.
Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath.
You will have a seat at the table and partner with our executive team—helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce).
What You Bring To The Table
Empathy, patience, and a sense of urgency when supporting customers.
4+ years of experience in a customer‑facing/customer‑management role.
B2B SaaS experience in a fast‑paced environment.
BA or BS.
Demonstrated experience problem‑solving with attention to detail.
Stellar organizational skills and experience improving processes.
Strong written and verbal communication skills.
Adaptability and ability to flourish in a fast‑paced environment.
Comfort in managing multiple workstreams.
Ability to communicate with stakeholders across product and engineering.
Effective collaboration and self‑starter mindset.
Availability for some travel when the time comes to visit your customers.
Benefits
100% Medical, dental, and vision insurance.
Flexible PTO, Parental Leave, Sick Leave.
Competitive compensation and equity package.
401k.
Commuter benefits.
In‑office snacks and Friday team lunches.
Team‑driven happy hours and celebrations.
The estimated annual cash salary for this role is $62,000‑$120,000.
Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.
Location: San Francisco, CA – In‑office adjacent to public transit.
Seniority level: Mid‑Senior level. Employment type: Full‑time.
#J-18808-Ljbffr