JPMorgan Chase & Co.
Merchant Services Business Transformation Director
JPMorgan Chase & Co., Chicago, Illinois, United States, 60290
Are you an expert collaborator that thrives on your ability to get the job done? Do you have a passion for developing and executing strategic vision?
As a Transformation Director within the Client Onboarding and Servicing (COS), you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross‑functional teams create groundbreaking solutions that address client needs. You have the ability to organize and execute towards future state strategy by gathering and providing data and feedback to internal business partners to ensure tools are developed and implemented. The job requires effective management and partnership with internal product, design, technology, and COS client leadership to help direct the future here at JP Morgan Chase.
This role will own the day‑to‑day activities related to program and product execution management, analysis, and delivery of transformation initiatives for COS for Merchant Services. This highly visible role includes direct interaction and partnership with project stakeholders and senior leadership. The successful candidate is proactive, detail and results‑oriented, and possesses outstanding leadership and communication skills. Working with internal partners and our firm’s senior leaders to drive technical product solutions and the transformation agenda.
Job Responsibilities
Drive meaningful process improvement through product and technology build to create better efficiency within the COS teams
Identify opportunities in conjunction with Merchant Services business and product partners to develop a multi‑year strategy to deliver against defined objectives
Inform product roadmaps for identified Client On‑Boarding and Customer Service opportunities
Complete day‑to‑day processes related to product management and delivery of transformation initiatives
Work with product and tech development partners for all domains using agile methodology for client journeys and persona planning
Monitor roadmap for roll‑out and adoption of new initiatives and capabilities across clients and employees
Develop content to periodically update executive management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
Build relationships that promotes a client/customer centered organization
Communicate and leverage business knowledge and technical expertise to challenge assumptions and operating models
Partner and influence shared purposes through trust and teamwork across businesses and functions; drive a robust risk/control environment by promoting strong controls
Support and expand team member proficiency, including disciplined and integrated performance management and compensation processes; demonstrate firm values by promoting an inclusive work environment
Required Qualifications, capabilities and Skills
15+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Experience working in various facets of the financial industry including payments, banking with deep knowledge in current and future payments trends
Adept at creating business cases, ROI materials, high quality strategy materials
Learn new product and business knowledge in order to break down analyses and derive insights to provide key suggestions for stakeholders
Drive use case analyses and analytics including financial projection and sizing for new market opportunities from changing payments landscape
Experience working closely with cross functional teams(e.g., Products, Sales, Tech, Ops, Legal, industry advocacy, CIB strategy etc.) build relationships with and influence colleagues and line of business functions
Demonstrated ability to work in a team environment with the ability to manage conflict and mobilize internal resources
Preferred Qualifications, capabilities and skills
Previous experience with Merchant Services products
MBA desired
Ability to provide quantifiable management reporting
Willingness to travel as needed to participate in key client and partner discussions
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
#J-18808-Ljbffr
As a Transformation Director within the Client Onboarding and Servicing (COS), you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross‑functional teams create groundbreaking solutions that address client needs. You have the ability to organize and execute towards future state strategy by gathering and providing data and feedback to internal business partners to ensure tools are developed and implemented. The job requires effective management and partnership with internal product, design, technology, and COS client leadership to help direct the future here at JP Morgan Chase.
This role will own the day‑to‑day activities related to program and product execution management, analysis, and delivery of transformation initiatives for COS for Merchant Services. This highly visible role includes direct interaction and partnership with project stakeholders and senior leadership. The successful candidate is proactive, detail and results‑oriented, and possesses outstanding leadership and communication skills. Working with internal partners and our firm’s senior leaders to drive technical product solutions and the transformation agenda.
Job Responsibilities
Drive meaningful process improvement through product and technology build to create better efficiency within the COS teams
Identify opportunities in conjunction with Merchant Services business and product partners to develop a multi‑year strategy to deliver against defined objectives
Inform product roadmaps for identified Client On‑Boarding and Customer Service opportunities
Complete day‑to‑day processes related to product management and delivery of transformation initiatives
Work with product and tech development partners for all domains using agile methodology for client journeys and persona planning
Monitor roadmap for roll‑out and adoption of new initiatives and capabilities across clients and employees
Develop content to periodically update executive management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
Build relationships that promotes a client/customer centered organization
Communicate and leverage business knowledge and technical expertise to challenge assumptions and operating models
Partner and influence shared purposes through trust and teamwork across businesses and functions; drive a robust risk/control environment by promoting strong controls
Support and expand team member proficiency, including disciplined and integrated performance management and compensation processes; demonstrate firm values by promoting an inclusive work environment
Required Qualifications, capabilities and Skills
15+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Experience working in various facets of the financial industry including payments, banking with deep knowledge in current and future payments trends
Adept at creating business cases, ROI materials, high quality strategy materials
Learn new product and business knowledge in order to break down analyses and derive insights to provide key suggestions for stakeholders
Drive use case analyses and analytics including financial projection and sizing for new market opportunities from changing payments landscape
Experience working closely with cross functional teams(e.g., Products, Sales, Tech, Ops, Legal, industry advocacy, CIB strategy etc.) build relationships with and influence colleagues and line of business functions
Demonstrated ability to work in a team environment with the ability to manage conflict and mobilize internal resources
Preferred Qualifications, capabilities and skills
Previous experience with Merchant Services products
MBA desired
Ability to provide quantifiable management reporting
Willingness to travel as needed to participate in key client and partner discussions
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
#J-18808-Ljbffr