Vital Care Inc.
Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first.
At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.
Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally‑owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.
What we offer
Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
Paid time off, personal days, and company‑paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long‑term disability insurance, as well as employee‑paid voluntary life, accident, critical illness, and short‑term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health, financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.
Job Summary Vital Care’s Vice President of Revenue Cycle Management will be responsible for developing and managing a robust department to continue evolving and implementing strategies to support Vital Care and its franchisees. Specifically, the role will have responsibility for a combination of departments varying from intake, authorizations, billing, collections, and supporting functions within the Revenue Cycle Team. They will ensure the deployment of appropriate goals, measures, and management to create repeatable and reliable outcomes for the Vital Care franchise network. This role will support the rapid expansion of the Vital Care franchise network across the United States. A key priority will be implementing technology, productivity, and lean operating models to standardize RCM performance within the specific area of Revenue Cycle responsibility.
The Vice President of Revenue Cycle Management will serve as a member of Vital Care’s broader leadership team, playing an active and strategic role within the RCM Team while also supporting the franchises in Revenue Cycle Management. As Vital Care expands, the Vice President of Revenue Cycle Management will grow the revenue cycle department to support the business for a nationwide network of Vital Care sites.
The Vice President of Revenue Cycle Management will develop systems and capabilities to lead a world‑class team and consistently deliver repeatable and reliable revenue cycle outcomes. A priority will be placed on adopting automated systems and tools to enhance processes and more effectively track and report progress, thereby creating value aligned with the company’s plans. Working collaboratively with leadership, this person will be accountable for consistently achieving goals to meet the business's current and future needs.
Duties / Responsibilities
Develop, Plan, and implement reimbursement strategies and initiatives to improve operations and results.
Develop and define department procedures, and objectives, ensuring alignment with the company goals.
Ensure key performance indicators are closely monitored and that the appropriate decisions and actions are taken promptly to remedy operational issues.
Drives process improvement initiatives, strategic plan implementation, and change management actions to maximize revenue and maintain Compliance standards.
Define, Measure, and Manage performance by functional area within their responsibility.
Drives the performance of the employees by establishing expectations and goals and providing formal and informal feedback throughout the year.
Develop and implement policies and procedures for areas within their responsibility.
Provide leadership, guidance, and coaching to all direct reports to maintain an engaged and productive workforce, partnering with Human Resources on employee relations issues.
Strategic leader with broad knowledge of the business/industry, emphasizing providing strategic solutions to the RCM department.
Responsible for developing strategic plans to ensure the successful implementation of action plans and objectives, where analysis of the situation and data requires in-depth knowledge of the company, the franchise, payor, product, etc.
Research emerging trends, evaluate opportunities, and provide recommendations supporting Vital Care's key initiatives.
Uses, creates, and synthesizes data to develop and drive RCM operational efficiency and departmental strategies.
Visits Vital Care locations when traveling in territories to gather assistance from franchise owners for RCM efforts.
Serves as the Revenue Cycle policy subject matter expert.
Coordinat[e] efforts to evaluate, prioritize, and resolve franchisee requests for assistance regarding revenue cycle functions.
Provides support and representation across all team segments, as needed.
Works closely with the Field Operations team to support new, recurring initiatives across the franchise network.
Represent the company at national, regional, and local conferences.
Provide technical guidance specifically to internal and external RCM systems deployed by Vital Care.
Required Skills / Abilities
Prior experience managing a Specialty Pharmacy, Home Infusion, or Specialty Infusion Revenue Cycle department.
Proficient in using various software, including Microsoft Office Suite, CPR+ or Caretend, Home Care Net, and other related pharmacy operating systems.
Excellent organizational skills required.
Excellent verbal and written communication skills required.
Ability to prioritize projects and work independently.
Excellent customer service skills are required.
Education and Experience
Bachelor’s degree in business administration, or finance.
MBA preferred.
Physical Requirements
Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
Keyboarding: Frequent use of a keyboard for typing and data entry.
Reaching: Occasionally reaching for items such as files, documents, or office supplies.
Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify.
#J-18808-Ljbffr
At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.
Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally‑owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.
What we offer
Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
Paid time off, personal days, and company‑paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long‑term disability insurance, as well as employee‑paid voluntary life, accident, critical illness, and short‑term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health, financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.
Job Summary Vital Care’s Vice President of Revenue Cycle Management will be responsible for developing and managing a robust department to continue evolving and implementing strategies to support Vital Care and its franchisees. Specifically, the role will have responsibility for a combination of departments varying from intake, authorizations, billing, collections, and supporting functions within the Revenue Cycle Team. They will ensure the deployment of appropriate goals, measures, and management to create repeatable and reliable outcomes for the Vital Care franchise network. This role will support the rapid expansion of the Vital Care franchise network across the United States. A key priority will be implementing technology, productivity, and lean operating models to standardize RCM performance within the specific area of Revenue Cycle responsibility.
The Vice President of Revenue Cycle Management will serve as a member of Vital Care’s broader leadership team, playing an active and strategic role within the RCM Team while also supporting the franchises in Revenue Cycle Management. As Vital Care expands, the Vice President of Revenue Cycle Management will grow the revenue cycle department to support the business for a nationwide network of Vital Care sites.
The Vice President of Revenue Cycle Management will develop systems and capabilities to lead a world‑class team and consistently deliver repeatable and reliable revenue cycle outcomes. A priority will be placed on adopting automated systems and tools to enhance processes and more effectively track and report progress, thereby creating value aligned with the company’s plans. Working collaboratively with leadership, this person will be accountable for consistently achieving goals to meet the business's current and future needs.
Duties / Responsibilities
Develop, Plan, and implement reimbursement strategies and initiatives to improve operations and results.
Develop and define department procedures, and objectives, ensuring alignment with the company goals.
Ensure key performance indicators are closely monitored and that the appropriate decisions and actions are taken promptly to remedy operational issues.
Drives process improvement initiatives, strategic plan implementation, and change management actions to maximize revenue and maintain Compliance standards.
Define, Measure, and Manage performance by functional area within their responsibility.
Drives the performance of the employees by establishing expectations and goals and providing formal and informal feedback throughout the year.
Develop and implement policies and procedures for areas within their responsibility.
Provide leadership, guidance, and coaching to all direct reports to maintain an engaged and productive workforce, partnering with Human Resources on employee relations issues.
Strategic leader with broad knowledge of the business/industry, emphasizing providing strategic solutions to the RCM department.
Responsible for developing strategic plans to ensure the successful implementation of action plans and objectives, where analysis of the situation and data requires in-depth knowledge of the company, the franchise, payor, product, etc.
Research emerging trends, evaluate opportunities, and provide recommendations supporting Vital Care's key initiatives.
Uses, creates, and synthesizes data to develop and drive RCM operational efficiency and departmental strategies.
Visits Vital Care locations when traveling in territories to gather assistance from franchise owners for RCM efforts.
Serves as the Revenue Cycle policy subject matter expert.
Coordinat[e] efforts to evaluate, prioritize, and resolve franchisee requests for assistance regarding revenue cycle functions.
Provides support and representation across all team segments, as needed.
Works closely with the Field Operations team to support new, recurring initiatives across the franchise network.
Represent the company at national, regional, and local conferences.
Provide technical guidance specifically to internal and external RCM systems deployed by Vital Care.
Required Skills / Abilities
Prior experience managing a Specialty Pharmacy, Home Infusion, or Specialty Infusion Revenue Cycle department.
Proficient in using various software, including Microsoft Office Suite, CPR+ or Caretend, Home Care Net, and other related pharmacy operating systems.
Excellent organizational skills required.
Excellent verbal and written communication skills required.
Ability to prioritize projects and work independently.
Excellent customer service skills are required.
Education and Experience
Bachelor’s degree in business administration, or finance.
MBA preferred.
Physical Requirements
Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
Keyboarding: Frequent use of a keyboard for typing and data entry.
Reaching: Occasionally reaching for items such as files, documents, or office supplies.
Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.
Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status, or any other basis protected by applicable federal, state, or local law.
Vital Care Infusion Services participates in E-Verify.
#J-18808-Ljbffr