MarketSearch Recruiting
Head of Account Management software development, large automotive dealerships
MarketSearch Recruiting, Nashville, Tennessee, United States, 37247
Were hiring a
Head of Account Management software development, large automotive dealerships to lead a high-growth team serving
large automotive dealerships
through our innovative
SaaS platform . This is a
hybrid
leadership roleMidwest-based candidates preferredideal for someone who knows the inner workings of
software development
for the automotive industry and has a proven ability to scale teams, drive retention, and deliver expansion revenue. The Opportunity
Join a
scaling software company
transforming how automotive dealerships leverage technology. Were seeking a seasoned, strategic, and hands-on leader to manage and grow our Account Management team. Youll play a critical role in
customer retention ,
upsell/cross-sell growth , and ensuring client success across enterprise accounts. Key Responsibilities
Strategic Leadership & Vision
Own the account management strategy, with a laser focus on
retention ,
expansion , and
customer advocacy .
Define and report on KPIs such as
gross/net retention ,
CLTV , and
product adoption .
Align with Sales, Product, and Marketing to ensure a seamless, value-driven customer experience.
Optimize workflows through tools, best practices, and account management methodologies.
Team Leadership & Development
Build and lead a team of top-performing Account Managers.
Coach and mentor to promote a culture of growth, accountability, and collaboration.
Set clear KPIs, conduct performance reviews, and manage team development.
Customer Relationship Management
Oversee customer lifecycle: onboarding ? engagement ? renewal ? expansion.
Strengthen executive relationships across strategic accounts.
Proactively identify churn risks and implement retention plans.
Act as an executive escalation point for high-impact client issues.
Revenue Growth & Expansion
Identify and capitalize on
upsell/cross-sell
opportunities.
Partner with Sales on expansion strategies within major dealership accounts.
Lead renewals, ensuring favorable outcomes and long-term loyalty.
Operational Excellence
Use CRM tools like
Salesforce
to track account health and interactions.
Contribute to the design of customer dashboards and reporting frameworks.
Support marketing initiatives such as
case studies ,
referrals , and
testimonials .
Who You Are
5+ years
in B2B SaaS Account Management, with
2+ years
in a leadership capacity.
Deep experience working with
enterprise automotive dealership clients .
Strong understanding of
SaaS metrics : ARR, churn, NRR, CLTV.
Experience growing and mentoring teams in high-growth environments.
Excellent communicator and executive relationship builder.
Data-driven with strong problem-solving and strategic planning skills.
Proficient in
Salesforce
or equivalent CRM platforms.
Bachelors degree required.
Why Join Our Client
Lead the growth of a
high-impact account team
at a rapidly scaling SaaS company.
Work with cutting-edge software tailored to
automotive dealership needs .
Highly collaborative culture with
executive visibility .
Competitive salary + equity package.
Full benefits: health, dental, vision, 401k.
Generous PTO & holidays.
Apply Now
If youre a strategic, customer-obsessed leader with experience in
automotive dealership software development , we want to hear from you. Submit your resume and a short note detailing your experience and why youre the right fit for this role. #AutomotiveSaaS #CustomerRetention #StrategicAccounts #AccountLeadership #SaaSCareers #TechSales #AutoIndustryJobs #GrowthMarketing #CRM #SalesforceJobs #J-18808-Ljbffr
Head of Account Management software development, large automotive dealerships to lead a high-growth team serving
large automotive dealerships
through our innovative
SaaS platform . This is a
hybrid
leadership roleMidwest-based candidates preferredideal for someone who knows the inner workings of
software development
for the automotive industry and has a proven ability to scale teams, drive retention, and deliver expansion revenue. The Opportunity
Join a
scaling software company
transforming how automotive dealerships leverage technology. Were seeking a seasoned, strategic, and hands-on leader to manage and grow our Account Management team. Youll play a critical role in
customer retention ,
upsell/cross-sell growth , and ensuring client success across enterprise accounts. Key Responsibilities
Strategic Leadership & Vision
Own the account management strategy, with a laser focus on
retention ,
expansion , and
customer advocacy .
Define and report on KPIs such as
gross/net retention ,
CLTV , and
product adoption .
Align with Sales, Product, and Marketing to ensure a seamless, value-driven customer experience.
Optimize workflows through tools, best practices, and account management methodologies.
Team Leadership & Development
Build and lead a team of top-performing Account Managers.
Coach and mentor to promote a culture of growth, accountability, and collaboration.
Set clear KPIs, conduct performance reviews, and manage team development.
Customer Relationship Management
Oversee customer lifecycle: onboarding ? engagement ? renewal ? expansion.
Strengthen executive relationships across strategic accounts.
Proactively identify churn risks and implement retention plans.
Act as an executive escalation point for high-impact client issues.
Revenue Growth & Expansion
Identify and capitalize on
upsell/cross-sell
opportunities.
Partner with Sales on expansion strategies within major dealership accounts.
Lead renewals, ensuring favorable outcomes and long-term loyalty.
Operational Excellence
Use CRM tools like
Salesforce
to track account health and interactions.
Contribute to the design of customer dashboards and reporting frameworks.
Support marketing initiatives such as
case studies ,
referrals , and
testimonials .
Who You Are
5+ years
in B2B SaaS Account Management, with
2+ years
in a leadership capacity.
Deep experience working with
enterprise automotive dealership clients .
Strong understanding of
SaaS metrics : ARR, churn, NRR, CLTV.
Experience growing and mentoring teams in high-growth environments.
Excellent communicator and executive relationship builder.
Data-driven with strong problem-solving and strategic planning skills.
Proficient in
Salesforce
or equivalent CRM platforms.
Bachelors degree required.
Why Join Our Client
Lead the growth of a
high-impact account team
at a rapidly scaling SaaS company.
Work with cutting-edge software tailored to
automotive dealership needs .
Highly collaborative culture with
executive visibility .
Competitive salary + equity package.
Full benefits: health, dental, vision, 401k.
Generous PTO & holidays.
Apply Now
If youre a strategic, customer-obsessed leader with experience in
automotive dealership software development , we want to hear from you. Submit your resume and a short note detailing your experience and why youre the right fit for this role. #AutomotiveSaaS #CustomerRetention #StrategicAccounts #AccountLeadership #SaaSCareers #TechSales #AutoIndustryJobs #GrowthMarketing #CRM #SalesforceJobs #J-18808-Ljbffr