HOSPITALITY MANAGER

Job Title

HOSPITALITY MANAGER at Compass Group USA

Job posted 3 days ago. Be among the first 25 applicants.

Company Overview

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development.

Salary & Compensation

Salary: $100,000/Yr – $108,000/Yr

Other Compensation: You will be eligible for a bonus of $10,000 at the end of the 2026 calendar year based on performance.

Job Summary

The Hospitality Services Manager is responsible for leading a cross‑functional team and managing day‑to‑day operations. The individual partners with the Hospitality Director on overall direction within the workplace to achieve operations and financial goals, maintain strong client relationships, and ensure continuous support of our communities.

Core Functions

• Serve as the main point of contact for all guests, employees, clients and vendors.
• Support catering needs and office events.
• Manage and develop relationships with all the key business owners within the workplace and ensure operations are aligned with corporate guidelines.
• Develop and assist with a collaborative environment among associates.
• Previously taken leadership courses and have experience managing large teams to support a management position.
• Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings.
• Effectively communicate with the onsite operations team to ensure all space and catering is booked correctly.
• Effectively solve space or amenities related issues to ensure an elevated user experience.
• Manage the email distribution list and ensure all queries are responded in a timely manner, escalating all service related matters to the onsite client.
• Guide and coach all ambassadors to deliver memorable guest experience.
• Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.

Responsibilities

• Oversee a large team across 5 California offices.
• Coordinate schedules to ensure all service areas are appropriately staffed.
• Flexible to work early mornings, late evenings and weekends.
• Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support.
• Ensure all online tools and processes are updated and operating accurately; conduct quality assurance checks.
• Assist with any workplace request including facilities tickets and workplace needs.
• Deliver and train white‑glove service to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards.
• Coordinate day‑ahead team reviews, and daily activities to ensure timely, accurate completion of task.
• Subject matter expert on Property Management Tools with administrator responsibilities.
• Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary.
• Perform administrative tasks and provide guidance to team in completion.
• Assist with integration of new team members including recruitment, onboarding, training, payroll, HR escalations, etc.
• Facilitate/support onsite events.
• Support desk when needed.
• Manage the badge process for employees and visitors according to client standards.
• Build strong client relationship and act as the liaison between client and Rapport team.
• Other duties as required.

Key Competencies

• Has the ability to think quickly, analytically, strategically, and accurately.
• Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal).
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors.
• Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite.
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Experience managing multi‑department operations in a high‑energy, high‑volume customer service operation either in corporate or luxury hospitality.
• Ability to use analytical skills for measuring business potential and value to the client.
• Has developed teams and delivered structured service excellence trainings to enhance experience.
• Proven track record on leadership development, and business growth.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance ProgramFlexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Legal & Equal Employment Opportunity Statement

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis. Rapport maintains a drug‑free workplace.

Application

Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

Click here to learn more about the Compass story.

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