Salesforce, Inc.
Specialist Solution Engineer (Emerging Business Unit)
Salesforce, Inc., San Francisco, California, United States, 94199
This Specialist Solution Engineer role sits within our Emerging Business Unit, focusing on products in a similar growth lifecycle phase. The EBOU’s mission is to incubate, scale, and grow these solutions with a startup mindset. You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio. This is a dynamic role where your ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to our team's success.Our IT Service Management (ITSM) solution revolutionizes how employees get help and how IT teams deliver it. Built on the world’s #1 Service Cloud platform, Agentforce IT Service replaces outdated “portal-to-ticket” systems with an agent-first, conversation-first, workflow-driven experience. You’ll be selling a solution that helps companies:Automate End-to-End Incident Management:Accelerate resolutions with AI-driven triage, auto-creation of incidents, and intelligent routing to the right specialists. Reduce manual effort and improve agent productivity by letting Einstein handle repetitive tasks.Boost Productivity and Reduce Costs**:**Automate up to 80% of IT tasks end-to-end through workflow automation, AI assistance, and self-service. Free up IT talent to focus on innovation instead of routine ticket handling.* Support deal cycles specifically tied to Agentforce IT Service Solutions, including:
+ Performing Discovery Calls
+ Performing Product Demonstrations
+ Supporting technical architecture meetings* Create and develop assets and programming to scale the Agentforce IT Service teams and solutions. This can include:
+ Industry point-of-views
+ Demo components and recordings
+ Technical point-of-view documents
+ Discovery guides
+ Workshop programming* Attend events to evangelize solutions (Salesforce World Tours, industry events, Dreamforce).* Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs).* Stay up to date on product innovation to be able to speak to and demonstrate key features and benefits.* Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience.* Minimum of 4 years of professional experience in a Solution Engineering space or relevant adjacent roles.* Deep experience and understanding of the Salesforce Platform is required.* Solid oral, written, presentation, collaboration, and interpersonal communication skills.* Ability to work as part of a team to solve technical problems in varied environments.* Strong presentation skills, both virtually and in person.* Value proposition-minded with strong business acumen.* Hands-on experience working with any leading IT Service Management platforms (including ServiceNow, BMC Helix, Ivanti Neurons, Jira Service Management, or Cherwell, is highly preferred).* Familiarity with Slack, Salesforce Service Cloud, Data Cloud, or Flow.* Salesforce Admin 201 certification or similar technical certification preferred.* Previous experience as a solution/sales engineer for a CRM company or similar technology.When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr
+ Performing Discovery Calls
+ Performing Product Demonstrations
+ Supporting technical architecture meetings* Create and develop assets and programming to scale the Agentforce IT Service teams and solutions. This can include:
+ Industry point-of-views
+ Demo components and recordings
+ Technical point-of-view documents
+ Discovery guides
+ Workshop programming* Attend events to evangelize solutions (Salesforce World Tours, industry events, Dreamforce).* Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs).* Stay up to date on product innovation to be able to speak to and demonstrate key features and benefits.* Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience.* Minimum of 4 years of professional experience in a Solution Engineering space or relevant adjacent roles.* Deep experience and understanding of the Salesforce Platform is required.* Solid oral, written, presentation, collaboration, and interpersonal communication skills.* Ability to work as part of a team to solve technical problems in varied environments.* Strong presentation skills, both virtually and in person.* Value proposition-minded with strong business acumen.* Hands-on experience working with any leading IT Service Management platforms (including ServiceNow, BMC Helix, Ivanti Neurons, Jira Service Management, or Cherwell, is highly preferred).* Familiarity with Slack, Salesforce Service Cloud, Data Cloud, or Flow.* Salesforce Admin 201 certification or similar technical certification preferred.* Previous experience as a solution/sales engineer for a CRM company or similar technology.When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr