Sky Systems, Inc. (SkySys)
Dispatch AV Technician / L1 Support (San Antonio)
Sky Systems, Inc. (SkySys), San Antonio, Texas, United States, 78208
Role Overview
The L1 + AV Technician will provide dispatch support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.
Key Responsibilities Provide L1 Audio-Visual (AV) support for conference rooms (device checks, resets, room readiness). Troubleshoot desktops and laptops (break/fix, replacements, warranty coordination). Support Microsoft Teams Rooms (MTR) and managed meeting room devices. Perform basic network and infrastructure checks (LAN ports, cabling, patch panels, power verification). Assist with printers (toner replacement, basic hardware issues). Provide smart-hands support under guidance from central IT. Coordinate with remote IT teams and third-party vendors when required. Support hardware from Microsoft, Lenovo, HP, Dell, and Apple. Maintain clear communication and follow SOPs, ticketing, and escalation processes. Be available for dispatch response within 48 business hours. Ability to perform physical tasks including lifting equipment and working at height (ladder/lift).
Must-Have Qualifications 24 years of experience in IT and AV support. Hands-on experience with AV hardware and meeting room technologies. Basic understanding of: Networking & TCP/IP Fiber & copper cabling Network infrastructure fundamentals Experience with Extron, Crestron, Crestron Fusion, and managed Teams Room devices. Ability to explain and troubleshoot different connection types (home/corporate). Strong customer service, communication, and documentation skills. CompTIA A+ certification (required for dispatch).
Good-to-Have Skills Experience with ITSM tools (ServiceNow, Jira). Exposure to AV-over-IP environments. OEM or vendor certifications. Prior experience in enterprise onsite environments.
Texas Sites Covered This role supports the following locations: 19426 Oil Center Blvd, Houston, TX 77073 4201 Main Street, Houston, TX 77002 750 Town and Country Blvd, Suite 1000, Houston, TX 77024 401 E Sonterra Blvd, Suite 300, San Antonio, TX 78258 Technicians will be dispatched to one or more of the above sites based on need and proximity.
Key Responsibilities Provide L1 Audio-Visual (AV) support for conference rooms (device checks, resets, room readiness). Troubleshoot desktops and laptops (break/fix, replacements, warranty coordination). Support Microsoft Teams Rooms (MTR) and managed meeting room devices. Perform basic network and infrastructure checks (LAN ports, cabling, patch panels, power verification). Assist with printers (toner replacement, basic hardware issues). Provide smart-hands support under guidance from central IT. Coordinate with remote IT teams and third-party vendors when required. Support hardware from Microsoft, Lenovo, HP, Dell, and Apple. Maintain clear communication and follow SOPs, ticketing, and escalation processes. Be available for dispatch response within 48 business hours. Ability to perform physical tasks including lifting equipment and working at height (ladder/lift).
Must-Have Qualifications 24 years of experience in IT and AV support. Hands-on experience with AV hardware and meeting room technologies. Basic understanding of: Networking & TCP/IP Fiber & copper cabling Network infrastructure fundamentals Experience with Extron, Crestron, Crestron Fusion, and managed Teams Room devices. Ability to explain and troubleshoot different connection types (home/corporate). Strong customer service, communication, and documentation skills. CompTIA A+ certification (required for dispatch).
Good-to-Have Skills Experience with ITSM tools (ServiceNow, Jira). Exposure to AV-over-IP environments. OEM or vendor certifications. Prior experience in enterprise onsite environments.
Texas Sites Covered This role supports the following locations: 19426 Oil Center Blvd, Houston, TX 77073 4201 Main Street, Houston, TX 77002 750 Town and Country Blvd, Suite 1000, Houston, TX 77024 401 E Sonterra Blvd, Suite 300, San Antonio, TX 78258 Technicians will be dispatched to one or more of the above sites based on need and proximity.