Astreya
Network Operations Engineer II – Client Onsite
Working Hours:
Schedule TBD, Likely 4x10 - weekends might be required
Hours Expected to be 8:00am - 6:00pm
Key Responsibilities Network Operations & Troubleshooting
Operate and troubleshoot a globally based Optical network.
Perform fault isolation and resolution on Layer 0 and 1 network issues.
Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.
Manage and escalate critical events, communicating clearly and concisely with stakeholders.
Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
Detect and diagnose various error/failure conditions across an array of network device types.
Provide hands‑on support for network incidents, collaborating with peers and other cross‑functional teams.
Serve as the escalation point‑of‑contact during business hours, handling troubleshooting and process issues.
Coordinate with Field Resources to resolve issues that impact network infrastructure.
Own incident response processes, including escalations to higher‑level support teams when necessary.
Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.
Network Monitoring & Optimization
Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling.
Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.
Support network optimization efforts, participating in scaling initiatives.
Process & Asset Management
Document and optimize operational processes and procedures, ensuring alignment with best practices.
Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.
Ensure accurate inventory and documentation in collaboration with audit and asset management teams.
Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.
Required Qualifications & Skills Technical Skills
Expertise in Optical networking.
Strong experience troubleshooting Layer 0 and 1 network issues in a large‑scale production environment.
Hands‑on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
Advanced knowledge of troubleshooting transport/transmission networks and transceivers.
Experience capturing and analyzing network traffic for troubleshooting.
Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).
Soft Skills & Work Ethic
Strong analytical skills, problem‑solving mindset, and ability to work autonomously.
Excellent communication and documentation skills for incident tracking and resolution.
Proven ability to work in a fast‑paced, mission‑critical environment.
Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.
Experience & Education
Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).
3+ years of network operations experience, with a focus on IP and Optical networks.
OC‑A or OC‑P (Infinera Optical Communications Associate/Professional).
What can Astreya offer you?
Working with some of the biggest firms in the world as part of the Astreya delivery network.
Employment in the fast‑growing IT space providing you with brilliant career options for years to come.
Introduction to the new ways of working and awesome technologies.
Career paths to help you establish where you want to go.
A company‑wide mentoring program to advise you along the way.
Online training courses through CBT‑nuggets to upskill you.
Performance management system to provide you with meaningful, actionable feedback.
Dedicated management to provide you with a point of leadership and care.
Internal promotion focus. We love to build people from within.
Numerous on‑the‑job perks.
Market competitive rates and benefits.
Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.
Salary Range
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance‑based bonuses, benefits‑related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work‑related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full‑Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Pre‑Tax Account for Commuter Benefit/Parking & Transit (location‑specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
IT Services and IT Consulting and Telecommunications
#J-18808-Ljbffr
Working Hours:
Schedule TBD, Likely 4x10 - weekends might be required
Hours Expected to be 8:00am - 6:00pm
Key Responsibilities Network Operations & Troubleshooting
Operate and troubleshoot a globally based Optical network.
Perform fault isolation and resolution on Layer 0 and 1 network issues.
Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.
Manage and escalate critical events, communicating clearly and concisely with stakeholders.
Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
Detect and diagnose various error/failure conditions across an array of network device types.
Provide hands‑on support for network incidents, collaborating with peers and other cross‑functional teams.
Serve as the escalation point‑of‑contact during business hours, handling troubleshooting and process issues.
Coordinate with Field Resources to resolve issues that impact network infrastructure.
Own incident response processes, including escalations to higher‑level support teams when necessary.
Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.
Network Monitoring & Optimization
Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling.
Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.
Support network optimization efforts, participating in scaling initiatives.
Process & Asset Management
Document and optimize operational processes and procedures, ensuring alignment with best practices.
Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.
Ensure accurate inventory and documentation in collaboration with audit and asset management teams.
Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.
Required Qualifications & Skills Technical Skills
Expertise in Optical networking.
Strong experience troubleshooting Layer 0 and 1 network issues in a large‑scale production environment.
Hands‑on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
Advanced knowledge of troubleshooting transport/transmission networks and transceivers.
Experience capturing and analyzing network traffic for troubleshooting.
Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).
Soft Skills & Work Ethic
Strong analytical skills, problem‑solving mindset, and ability to work autonomously.
Excellent communication and documentation skills for incident tracking and resolution.
Proven ability to work in a fast‑paced, mission‑critical environment.
Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.
Experience & Education
Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).
3+ years of network operations experience, with a focus on IP and Optical networks.
OC‑A or OC‑P (Infinera Optical Communications Associate/Professional).
What can Astreya offer you?
Working with some of the biggest firms in the world as part of the Astreya delivery network.
Employment in the fast‑growing IT space providing you with brilliant career options for years to come.
Introduction to the new ways of working and awesome technologies.
Career paths to help you establish where you want to go.
A company‑wide mentoring program to advise you along the way.
Online training courses through CBT‑nuggets to upskill you.
Performance management system to provide you with meaningful, actionable feedback.
Dedicated management to provide you with a point of leadership and care.
Internal promotion focus. We love to build people from within.
Numerous on‑the‑job perks.
Market competitive rates and benefits.
Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.
Salary Range
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance‑based bonuses, benefits‑related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work‑related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full‑Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Pre‑Tax Account for Commuter Benefit/Parking & Transit (location‑specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
IT Services and IT Consulting and Telecommunications
#J-18808-Ljbffr