MassMutual
Head of Experience Insights & Assumption Management
MassMutual, Boston, Massachusetts, us, 02298
Head of Experience Insights & Assumption Management
MassMutual is looking for an exceptional, well‑rounded, highly motivated and collaborative actuary to lead the Experience Insights & Assumption Management team of 10+ professionals within the broader Corporate Actuarial team. The Head of Experience Insights & Assumption Management will partner closely with Corporate Actuarial, business and corporate stakeholders to create and execute on a roadmap for developing robust data pipelines, monitoring capabilities, and translating emerging experience trends into actionable insights for senior management.
Responsibilities
Accountable for experience studies and related liability actuarial assumptions across all of MassMutual’s insurance products, partnering with key business stakeholders.
Lead, develop and manage a team of talented individuals who perform experience studies and develop recommendations for actuarial assumptions related to mortality, longevity, morbidity, terminations, lapses, premium persistency, benefit utilization and other policyholder behavior analysis across many of MassMutual’s businesses, including:
Retail and Group Life (including combination products)
Worksite (Life, Disability, Critical Illness, Accident, Medical Supplemental Insurance/Small Medical)
Individual Health (Disability, Long‑Term Care and acceleration‑type riders)
Retail Annuity (MYGA, FIA, SPIA, DIA, VA and GLWB/GLDB riders)
Lead the development and implementation of best practices around experience studies across lines of business and understand implications of updates to major insurance experience elements to various downstream applications.
Drive the vision for the tools and reporting needed to support the team and other stakeholders with storytelling around business results that connects emerging experience trends to company financials.
Influence development of and ensure adherence to corporate and actuarial standards on assumption development.
Serve as a voting member of the Experience Studies and Assumption Governance Steering Committee and sit on various sub‑committees (e.g., Life, Health, Annuity, Institutional).
Drive the direction/strategy regarding the development of COMET (Continuous Monitoring Experience Tool) and experience pipelines in close collaboration with the Head of Assumption Oversight and Actuarial Data Science.
Stay abreast of underwriting and predictive model changes to provide thought leadership, technical expertise and collaborate with Pricing teams who support the quantification of actuarial assumption changes.
Leverage expertise and industry insights from participation in select industry groups (e.g., SOA LIMRA Experience Studies Advisory Council) to inform experience monitoring and assumption methodology updates.
Establish strong credibility and executive presence with key stakeholders to effectively drive ideas forward, impact management decision‑making, and translate experience insights into action.
Provide team leadership, clear communications and strong partnership with Pricing, Underwriting, Claims, Data Science and other Corporate Actuarial stakeholders.
Contribute to Corporate Actuarial thought leadership and positive team culture.
Minimum Qualifications
Bachelor’s Degree or higher.
Fellow of the Society of Actuaries (FSA) or equivalent credential from a recognized professional actuarial association.
10+ years of actuarial experience in the U.S. market in areas such as pricing, valuation, financial planning, CFT/ALM, reinsurance and/or experience studies.
Strong knowledge of actuarial concepts and practices as well as U.S. life, annuity, and health insurance products; experience quantifying, analyzing, and managing a range of product risks and/or assumptions.
Innovative, self‑motivated and independent with strong analytical, critical thinking, and problem‑solving skills.
Effective time‑management, planning and organization skills.
Strong written and verbal communication and influencing skills; ability to convey complex issues to senior management and manage multiple deliverables under pressure.
Strong interpersonal skills and ability to build and maintain working relationships across cross‑functional groups.
Demonstrable experience with creative problem‑solving and thought leadership.
Experience managing teams and ability to attract, retain and develop strong talent.
Deep experience with data science, analytics and visualization skills (Python, R, SQL, Tableau, Power BI, Alteryx) and leveraging generative AI tools to enhance workflows and analysis.
Experience with presenting or writing research papers or other industry participation is a plus (optional).
What to Expect as Part of MassMutual and the Team
Regular meetings with the team.
Focused one‑on‑one meetings with your manager.
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability‑focused Business Resource Groups.
Access to learning content on Degreed and other informational platforms.
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry‑leading pay and benefits.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Seniority Level Executive
Employment Type Full‑time
Job Function Marketing and Sales
#J-18808-Ljbffr
Responsibilities
Accountable for experience studies and related liability actuarial assumptions across all of MassMutual’s insurance products, partnering with key business stakeholders.
Lead, develop and manage a team of talented individuals who perform experience studies and develop recommendations for actuarial assumptions related to mortality, longevity, morbidity, terminations, lapses, premium persistency, benefit utilization and other policyholder behavior analysis across many of MassMutual’s businesses, including:
Retail and Group Life (including combination products)
Worksite (Life, Disability, Critical Illness, Accident, Medical Supplemental Insurance/Small Medical)
Individual Health (Disability, Long‑Term Care and acceleration‑type riders)
Retail Annuity (MYGA, FIA, SPIA, DIA, VA and GLWB/GLDB riders)
Lead the development and implementation of best practices around experience studies across lines of business and understand implications of updates to major insurance experience elements to various downstream applications.
Drive the vision for the tools and reporting needed to support the team and other stakeholders with storytelling around business results that connects emerging experience trends to company financials.
Influence development of and ensure adherence to corporate and actuarial standards on assumption development.
Serve as a voting member of the Experience Studies and Assumption Governance Steering Committee and sit on various sub‑committees (e.g., Life, Health, Annuity, Institutional).
Drive the direction/strategy regarding the development of COMET (Continuous Monitoring Experience Tool) and experience pipelines in close collaboration with the Head of Assumption Oversight and Actuarial Data Science.
Stay abreast of underwriting and predictive model changes to provide thought leadership, technical expertise and collaborate with Pricing teams who support the quantification of actuarial assumption changes.
Leverage expertise and industry insights from participation in select industry groups (e.g., SOA LIMRA Experience Studies Advisory Council) to inform experience monitoring and assumption methodology updates.
Establish strong credibility and executive presence with key stakeholders to effectively drive ideas forward, impact management decision‑making, and translate experience insights into action.
Provide team leadership, clear communications and strong partnership with Pricing, Underwriting, Claims, Data Science and other Corporate Actuarial stakeholders.
Contribute to Corporate Actuarial thought leadership and positive team culture.
Minimum Qualifications
Bachelor’s Degree or higher.
Fellow of the Society of Actuaries (FSA) or equivalent credential from a recognized professional actuarial association.
10+ years of actuarial experience in the U.S. market in areas such as pricing, valuation, financial planning, CFT/ALM, reinsurance and/or experience studies.
Strong knowledge of actuarial concepts and practices as well as U.S. life, annuity, and health insurance products; experience quantifying, analyzing, and managing a range of product risks and/or assumptions.
Innovative, self‑motivated and independent with strong analytical, critical thinking, and problem‑solving skills.
Effective time‑management, planning and organization skills.
Strong written and verbal communication and influencing skills; ability to convey complex issues to senior management and manage multiple deliverables under pressure.
Strong interpersonal skills and ability to build and maintain working relationships across cross‑functional groups.
Demonstrable experience with creative problem‑solving and thought leadership.
Experience managing teams and ability to attract, retain and develop strong talent.
Deep experience with data science, analytics and visualization skills (Python, R, SQL, Tableau, Power BI, Alteryx) and leveraging generative AI tools to enhance workflows and analysis.
Experience with presenting or writing research papers or other industry participation is a plus (optional).
What to Expect as Part of MassMutual and the Team
Regular meetings with the team.
Focused one‑on‑one meetings with your manager.
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability‑focused Business Resource Groups.
Access to learning content on Degreed and other informational platforms.
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry‑leading pay and benefits.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Seniority Level Executive
Employment Type Full‑time
Job Function Marketing and Sales
#J-18808-Ljbffr