NYC Public Schools
Deployment Engineer QA-VoIP, DIIT - 25713
NYC Public Schools
Position Summary The Deployment Engineer QA-VoIP is responsible for supporting the engineering and deployment of the New York City Public Schools overall network infrastructure. This includes planning, configuration, and engineering of school and administrative site networks and support of integration and implementation services. The incumbent supports planning, coordination, and integration of new technologies in schools, enabling post‑deployment monitoring and transition to operational support services across the 1,600 schools. The engineer leads the development of integration, implementation, and support documentation, working with DIIT technology teams and field integrators to define and document deployment processes. The engineer provides highly technical expertise across local and wide area network services technologies, IP telephony, and Voice Over IP (VoIP) systems. The role ensures reliable and efficient operation of voice communications, collaborating with other IT teams to integrate voice services with existing network infrastructure and applications. The engineer supports daily operational and project activities.
Reports to Director, School Infrastructure Engineering
Direct Reports N/A
Key Relationships
NYCPS partners (School Construction Authority, Division of School Facilities, various DIIT teams, NYC Office of Technology and Innovation, integration vendors, and other external partners)
Infrastructure teams (Technology Innovation, Hosting, Network Operations Center, network integrators, NYCPS deployment network engineers, and other support teams)
Compliance with network standards for all technology solutions supporting NYCPS schools and administrative offices
Responsibilities
Plan, design, configure, install, implement, test, and support integrations of enterprise networks and secure IP telephony and VoIP solutions based on business requirements.
Establish deployment standards, processes, and best practices to ensure high‑quality deliverables and documentation in accordance with NYCPS infrastructure standards.
Lead creation of configuration deployment procedures and train integration and field engineers on various networking configurations.
Collaborate with project managers during the deployment phase, documenting installation, customization, and integration efforts; support project status and day‑to‑day reporting.
Develop and maintain documentation of network diagrams, system configurations, and operational procedures related to voice infrastructure.
Attend meetings and contribute to decision‑making as a trusted advisor to senior management and policy makers.
Install, configure, and upgrade Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express and similar platforms (e.g., Avaya Aura, Microsoft Teams Phone System, Asterisk).
Deploy and configure VoIP gateways, Session Border Controllers, IP phones, and softphones.
Implement dial plans, call routing, voicemail, auto‑attendants, and other voice features.
Integrate voice systems with CRMs, calendaring systems, and presence solutions.
Enable monitoring of IP telephony performance and health.
Assist in transition of deployed systems to the Network Operations Centers.
Provide troubleshooting and problem resolution for voice issues, including call quality, connectivity, and feature functionality.
Collaborate with carriers and vendors to resolve external connectivity issues.
Support school network integrations, reviewing work plans for compliance with DIIT standards.
Deploy school network infrastructure across WAN, LAN, WLAN, security, web filtering, BMS, voice, QoS, and other technologies.
Work with the NOC inventory collection engine to review, centralize, and manage network devices and configurations.
Diagnose network malfunctions and provide remote support for deployment‑related problems.
Conduct QA functions by reviewing and approving work plan submissions from vendors for hardware and software installations.
Ensure QA by verifying vendor work in as‑built design documents.
Review, approve, or reject and file proposed pre‑as‑builts and final network as‑built designs.
Minimum Qualification Requirements
Professional/vendor certification in local area network or wide area network administration.
Bachelor’s degree and two years of full‑time experience in LAN/WAN planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
High school diploma and six years of full‑time IT experience, with at least two years in the above areas; or
Equivalent education and experience.
All candidates must have at least one year of full‑time IT experience as described above.
Preferred Qualifications
5 years of experience in designing, implementing, and supporting IP telephony and VoIP systems.
Strong teamwork, documentation, and communication skills.
Experience with Cisco Unified Communications products (CUCM, CUC, UCCX, Expressway, IP Phones, Jabber, Webex).
In‑depth knowledge of VoIP protocols (SIP, H.323, SCCP, MGCP, RTP, SRTP).
Strong understanding of networking concepts relevant to VoIP (TCP/IP, UDP, DNS, DHCP, VLANs, QoS, OSPF, EIGRP, BGP).
Experience with VoIP gateways and Session Border Controllers.
Proficiency in troubleshooting voice quality issues using Wireshark, PRTG, SolarWinds.
Familiarity with TDM and PSTN connectivity (PRI, SIP Trunks).
Ability to work independently and as part of a team in a fast‑paced environment.
Experience with RFP development and evaluation for large‑scale procurements.
Experience supporting systems in a large enterprise environment.
Expert level knowledge of AutoCAD and Visio.
Experience designing, building, and supporting mission‑critical infrastructure network components.
Cisco CCNP Collaboration specialty certification (CLICA, CLACCM, CLCEI, CLCNF).
Experience with other UC platforms (Microsoft Teams Phone System, Zoom Phone, Avaya, Asterisk).
Scripting skills (Python, PowerShell) for automation.
Experience with cloud‑based voice solutions (UCaaS). Knowledge of contact center technologies and call routing strategies.
Cisco Certified Networking Professional (CCNP) certification.
Salary $132,195 - $136,353 (internal candidates selected will not earn less than their current salary)
Notice Please include a resume and cover letter with your application.
Equal Opportunity Employer The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non‑Discrimination Policy.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education's website at
https://studentaid.gov/pslf/ .
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
#J-18808-Ljbffr
Position Summary The Deployment Engineer QA-VoIP is responsible for supporting the engineering and deployment of the New York City Public Schools overall network infrastructure. This includes planning, configuration, and engineering of school and administrative site networks and support of integration and implementation services. The incumbent supports planning, coordination, and integration of new technologies in schools, enabling post‑deployment monitoring and transition to operational support services across the 1,600 schools. The engineer leads the development of integration, implementation, and support documentation, working with DIIT technology teams and field integrators to define and document deployment processes. The engineer provides highly technical expertise across local and wide area network services technologies, IP telephony, and Voice Over IP (VoIP) systems. The role ensures reliable and efficient operation of voice communications, collaborating with other IT teams to integrate voice services with existing network infrastructure and applications. The engineer supports daily operational and project activities.
Reports to Director, School Infrastructure Engineering
Direct Reports N/A
Key Relationships
NYCPS partners (School Construction Authority, Division of School Facilities, various DIIT teams, NYC Office of Technology and Innovation, integration vendors, and other external partners)
Infrastructure teams (Technology Innovation, Hosting, Network Operations Center, network integrators, NYCPS deployment network engineers, and other support teams)
Compliance with network standards for all technology solutions supporting NYCPS schools and administrative offices
Responsibilities
Plan, design, configure, install, implement, test, and support integrations of enterprise networks and secure IP telephony and VoIP solutions based on business requirements.
Establish deployment standards, processes, and best practices to ensure high‑quality deliverables and documentation in accordance with NYCPS infrastructure standards.
Lead creation of configuration deployment procedures and train integration and field engineers on various networking configurations.
Collaborate with project managers during the deployment phase, documenting installation, customization, and integration efforts; support project status and day‑to‑day reporting.
Develop and maintain documentation of network diagrams, system configurations, and operational procedures related to voice infrastructure.
Attend meetings and contribute to decision‑making as a trusted advisor to senior management and policy makers.
Install, configure, and upgrade Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express and similar platforms (e.g., Avaya Aura, Microsoft Teams Phone System, Asterisk).
Deploy and configure VoIP gateways, Session Border Controllers, IP phones, and softphones.
Implement dial plans, call routing, voicemail, auto‑attendants, and other voice features.
Integrate voice systems with CRMs, calendaring systems, and presence solutions.
Enable monitoring of IP telephony performance and health.
Assist in transition of deployed systems to the Network Operations Centers.
Provide troubleshooting and problem resolution for voice issues, including call quality, connectivity, and feature functionality.
Collaborate with carriers and vendors to resolve external connectivity issues.
Support school network integrations, reviewing work plans for compliance with DIIT standards.
Deploy school network infrastructure across WAN, LAN, WLAN, security, web filtering, BMS, voice, QoS, and other technologies.
Work with the NOC inventory collection engine to review, centralize, and manage network devices and configurations.
Diagnose network malfunctions and provide remote support for deployment‑related problems.
Conduct QA functions by reviewing and approving work plan submissions from vendors for hardware and software installations.
Ensure QA by verifying vendor work in as‑built design documents.
Review, approve, or reject and file proposed pre‑as‑builts and final network as‑built designs.
Minimum Qualification Requirements
Professional/vendor certification in local area network or wide area network administration.
Bachelor’s degree and two years of full‑time experience in LAN/WAN planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
High school diploma and six years of full‑time IT experience, with at least two years in the above areas; or
Equivalent education and experience.
All candidates must have at least one year of full‑time IT experience as described above.
Preferred Qualifications
5 years of experience in designing, implementing, and supporting IP telephony and VoIP systems.
Strong teamwork, documentation, and communication skills.
Experience with Cisco Unified Communications products (CUCM, CUC, UCCX, Expressway, IP Phones, Jabber, Webex).
In‑depth knowledge of VoIP protocols (SIP, H.323, SCCP, MGCP, RTP, SRTP).
Strong understanding of networking concepts relevant to VoIP (TCP/IP, UDP, DNS, DHCP, VLANs, QoS, OSPF, EIGRP, BGP).
Experience with VoIP gateways and Session Border Controllers.
Proficiency in troubleshooting voice quality issues using Wireshark, PRTG, SolarWinds.
Familiarity with TDM and PSTN connectivity (PRI, SIP Trunks).
Ability to work independently and as part of a team in a fast‑paced environment.
Experience with RFP development and evaluation for large‑scale procurements.
Experience supporting systems in a large enterprise environment.
Expert level knowledge of AutoCAD and Visio.
Experience designing, building, and supporting mission‑critical infrastructure network components.
Cisco CCNP Collaboration specialty certification (CLICA, CLACCM, CLCEI, CLCNF).
Experience with other UC platforms (Microsoft Teams Phone System, Zoom Phone, Avaya, Asterisk).
Scripting skills (Python, PowerShell) for automation.
Experience with cloud‑based voice solutions (UCaaS). Knowledge of contact center technologies and call routing strategies.
Cisco Certified Networking Professional (CCNP) certification.
Salary $132,195 - $136,353 (internal candidates selected will not earn less than their current salary)
Notice Please include a resume and cover letter with your application.
Equal Opportunity Employer The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non‑Discrimination Policy.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education's website at
https://studentaid.gov/pslf/ .
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
#J-18808-Ljbffr