ŌURA
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Senior IT Support Specialist
role at
ŌURA .
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Our mission at Oura is to empower every person to own their inner potential. Our award‑winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We’ve helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We are looking for a Senior IT Support Specialist. You’ll play a critical role in delivering high‑quality technical support and elevating the employee experience across ŌURA’s global workforce. You’ll bring deep technical expertise and exceptional deskside support skills while maintaining an onsite presence in our San Francisco office. Your work will directly ensure a seamless, reliable, and employee‑centric experience for local teams, visiting teams, and remote colleagues around the world. This is an on‑site role based out of our San Francisco office.
What You’ll Do Technical Support & Employee Experience
Provide end‑to‑end technical support across macOS, Windows, networks, conference room technology, SaaS platforms, and identity systems.
Deliver professional, empathetic deskside and remote support from Oura’s San Francisco office.
IT & Office Technology
Support office buildouts, expansions, and ongoing IT infrastructure improvements.
Manage conference room AV and unified communications to ensure seamless hybrid collaboration.
Operations & Escalations
Handle IT incidents and request escalations efficiently, ensuring timely resolution and high service quality.
Maintain internal and user‑facing documentation to support consistency and scale.
Partner with global IT counterparts to align processes across regions.
Oversee physical asset management and hardware inventory accuracy to ensure equipment availability for new hires and replacements.
Onboarding & Training
Support new hire onboarding sessions, covering IT services, policies, and best practices.
Help maintain a positive first‑day experience for new employees.
Process Improvement
Collaborate with the IT Support Manager on operational and technical improvement initiatives.
Identify recurring issues and deliver improvements to enhance reliability and reduce friction.
Device & Platform Management
Utilize MDM tools for troubleshooting and device lifecycle support.
Provide support for key platforms, including Google Workspace, Slack, Miro, and Okta.
Mentorship & Knowledge Sharing
Share technical expertise with teammates to strengthen the support function.
Document solutions, best practices, and SOPs to promote a scalable support model.
Service Excellence
Act as a champion for service quality, upholding responsiveness, empathy, and reliability in all support interactions.
Key Technologies You’ll Work With
Device Management: Mosyle (macOS), Microsoft Intune (Windows)
Networking: Wi‑Fi troubleshooting, ZTNA support
Identity & SSO: Google Workspace, Okta, Okta Workflows, Lumos
ITSM Platforms: ServiceNow, Jira Service Management or similar
SaaS Applications: Google Workspace, Slack, Miro, Jira, Confluence, and other core business tools
Operating Systems: macOS, Windows, Linux
Experience
6+ years of IT Support or IT Administration experience in fast‑paced, high‑growth environments.
Strong troubleshooting skills across macOS, Windows, and Linux.
Proven track record delivering high‑quality deskside support with exceptional customer service.
Ability to mentor and guide fellow support team members.
Solid understanding of networking fundamentals, device management, SaaS platforms, and identity systems.
You remain cool under pressure and bring a collaborative, solution‑oriented attitude to high‑stress situations.
You are driven by a genuine desire to help others and improve their daily work experience.
Requirements
Deep expertise in modern IT support across macOS and Windows, including troubleshooting, endpoint management, networking fundamentals, and SaaS support.
Hands‑on technical support experience with MDM/UEM platforms (e.g., Mosyle, Intune) and Identity/SSO environments (Google Workspace, Entra ID).
Strong proficiency in ITSM processes, including incident, request, and asset management best practices.
Ability to diagnose technical issues and drive them to resolution independently with high accuracy and urgency.
Excellent communication and customer‑empathy skills, with the ability to translate technical topics for non‑technical users.
A proactive, ownership‑driven mindset with a commitment to continuous improvement, reliability, and teamwork.
Frequently moves/transports equipment weighing up to 50 pounds.
Benefits
Competitive salary and equity packages.
Health, dental, vision insurance, and mental health resources.
An Oura Ring of your own plus employee discounts for friends & family.
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off.
Paid sick leave and parental leave.
Disclaimer: Beware of fake job offers!
Our jobs are listed only on the ŌURA Careers page and trusted job boards.
We will never ask for personal information like ID or payment for equipment upfront.
Official offers are sent through Docusign after a verbal offer, not via text or email.
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#J-18808-Ljbffr
Senior IT Support Specialist
role at
ŌURA .
Get AI-powered advice on this job and more exclusive features.
Our mission at Oura is to empower every person to own their inner potential. Our award‑winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We’ve helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We are looking for a Senior IT Support Specialist. You’ll play a critical role in delivering high‑quality technical support and elevating the employee experience across ŌURA’s global workforce. You’ll bring deep technical expertise and exceptional deskside support skills while maintaining an onsite presence in our San Francisco office. Your work will directly ensure a seamless, reliable, and employee‑centric experience for local teams, visiting teams, and remote colleagues around the world. This is an on‑site role based out of our San Francisco office.
What You’ll Do Technical Support & Employee Experience
Provide end‑to‑end technical support across macOS, Windows, networks, conference room technology, SaaS platforms, and identity systems.
Deliver professional, empathetic deskside and remote support from Oura’s San Francisco office.
IT & Office Technology
Support office buildouts, expansions, and ongoing IT infrastructure improvements.
Manage conference room AV and unified communications to ensure seamless hybrid collaboration.
Operations & Escalations
Handle IT incidents and request escalations efficiently, ensuring timely resolution and high service quality.
Maintain internal and user‑facing documentation to support consistency and scale.
Partner with global IT counterparts to align processes across regions.
Oversee physical asset management and hardware inventory accuracy to ensure equipment availability for new hires and replacements.
Onboarding & Training
Support new hire onboarding sessions, covering IT services, policies, and best practices.
Help maintain a positive first‑day experience for new employees.
Process Improvement
Collaborate with the IT Support Manager on operational and technical improvement initiatives.
Identify recurring issues and deliver improvements to enhance reliability and reduce friction.
Device & Platform Management
Utilize MDM tools for troubleshooting and device lifecycle support.
Provide support for key platforms, including Google Workspace, Slack, Miro, and Okta.
Mentorship & Knowledge Sharing
Share technical expertise with teammates to strengthen the support function.
Document solutions, best practices, and SOPs to promote a scalable support model.
Service Excellence
Act as a champion for service quality, upholding responsiveness, empathy, and reliability in all support interactions.
Key Technologies You’ll Work With
Device Management: Mosyle (macOS), Microsoft Intune (Windows)
Networking: Wi‑Fi troubleshooting, ZTNA support
Identity & SSO: Google Workspace, Okta, Okta Workflows, Lumos
ITSM Platforms: ServiceNow, Jira Service Management or similar
SaaS Applications: Google Workspace, Slack, Miro, Jira, Confluence, and other core business tools
Operating Systems: macOS, Windows, Linux
Experience
6+ years of IT Support or IT Administration experience in fast‑paced, high‑growth environments.
Strong troubleshooting skills across macOS, Windows, and Linux.
Proven track record delivering high‑quality deskside support with exceptional customer service.
Ability to mentor and guide fellow support team members.
Solid understanding of networking fundamentals, device management, SaaS platforms, and identity systems.
You remain cool under pressure and bring a collaborative, solution‑oriented attitude to high‑stress situations.
You are driven by a genuine desire to help others and improve their daily work experience.
Requirements
Deep expertise in modern IT support across macOS and Windows, including troubleshooting, endpoint management, networking fundamentals, and SaaS support.
Hands‑on technical support experience with MDM/UEM platforms (e.g., Mosyle, Intune) and Identity/SSO environments (Google Workspace, Entra ID).
Strong proficiency in ITSM processes, including incident, request, and asset management best practices.
Ability to diagnose technical issues and drive them to resolution independently with high accuracy and urgency.
Excellent communication and customer‑empathy skills, with the ability to translate technical topics for non‑technical users.
A proactive, ownership‑driven mindset with a commitment to continuous improvement, reliability, and teamwork.
Frequently moves/transports equipment weighing up to 50 pounds.
Benefits
Competitive salary and equity packages.
Health, dental, vision insurance, and mental health resources.
An Oura Ring of your own plus employee discounts for friends & family.
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off.
Paid sick leave and parental leave.
Disclaimer: Beware of fake job offers!
Our jobs are listed only on the ŌURA Careers page and trusted job boards.
We will never ask for personal information like ID or payment for equipment upfront.
Official offers are sent through Docusign after a verbal offer, not via text or email.
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#J-18808-Ljbffr