Metropolitan Transportation Authority (MTA)
Senior Operations Analyst Payroll
Metropolitan Transportation Authority (MTA), New York, New York, us, 10261
Description
Job Title: Senior Operations Analyst - Payroll (Represented)
Salary: Min: $49,562 - Max: $82,603
Dept/Div: Finance/Business Service Center
Supervisor: Manager Payroll
Location: 333 West 34th Street
Hours of Work: 9:00 am - 5:30 pm (8 hours/day)
Deadline: Opened until filled
Please note that this position is only open to MTA employees.
*This position is represented by the Transportation Communications Union (TCU)
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
Summary The purpose of this position is to administer activities and process transactions for the Payroll area.
Responsibilities
Mentor, coach, and support other team members as appropriate
Manage individual assignments and expectations. Assist with prioritizing team assignments
Integrate across teams to document, research, and resolve intermediate issues and errors as assigned
Develop and update operating procedures and training materials as needed
Maintain a more complex level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge
Gather, validate, and maintain data and other transaction inputs
Gather forms and track the status of assignments
Enter transactions in PeopleSoft and the service request management tool
Retrieve, index, and review scanned documents and forms
Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to more complex inquiries
Understand when to resolve or escalate to a supervisor
Perform/support cyclical processing and period-end activities
Complete assignments as delegated by the Supervisor
Comply with MTA and BSC policies, practices, and procedures
Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies
Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
Adhere to the team budget
Identify and implement continuous improvement initiatives as assigned
Participate in user groups as necessary
Identify, document, and review input to the knowledge management tool
Qualifications Required:
Possess specific work experience in the Payroll area and/or experience in Finance processing
Ability to work with, train, and coach other team members
Working knowledge and use of PeopleSoft or related database software
Ability to process requests consistently with general supervision
Ability to prioritize problems and promptly resolve or escape when necessary
Strong oral and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
Strong time management skills and the ability to manage individual assignments
Strong attention to detail
Ability to handle sensitive situations and maintain a high degree of confidentiality
Preferred:
Understanding of MTA Finance policies and procedures
Familiarity with performance metrics and the ability to meet identified targets
Working knowledge of service request management tools
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications
Education and Experience Required:
High School Diploma or GED
Minimum 4 years of Payroll processing experience OR equivalent combination of education and related experience will also be considered
Preferred:
Bachelor's Degree or Associate's Degree with relevant experience in Business or related field
Shared Services experience preferred
Other Information Pursuantto the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
WAGE PROGRESSION:
Step 1 – New WP 60%
Step 2 – New WP 70%
Step 3 – New WP 75%
Step 4 – New WP 80%
Step 5 – New WP 85%
Step 6 – New WP 90%
Step 7 – New WP 95%
Step 8 – New WP 100%
Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
#J-18808-Ljbffr
Job Title: Senior Operations Analyst - Payroll (Represented)
Salary: Min: $49,562 - Max: $82,603
Dept/Div: Finance/Business Service Center
Supervisor: Manager Payroll
Location: 333 West 34th Street
Hours of Work: 9:00 am - 5:30 pm (8 hours/day)
Deadline: Opened until filled
Please note that this position is only open to MTA employees.
*This position is represented by the Transportation Communications Union (TCU)
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
Summary The purpose of this position is to administer activities and process transactions for the Payroll area.
Responsibilities
Mentor, coach, and support other team members as appropriate
Manage individual assignments and expectations. Assist with prioritizing team assignments
Integrate across teams to document, research, and resolve intermediate issues and errors as assigned
Develop and update operating procedures and training materials as needed
Maintain a more complex level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge
Gather, validate, and maintain data and other transaction inputs
Gather forms and track the status of assignments
Enter transactions in PeopleSoft and the service request management tool
Retrieve, index, and review scanned documents and forms
Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to more complex inquiries
Understand when to resolve or escalate to a supervisor
Perform/support cyclical processing and period-end activities
Complete assignments as delegated by the Supervisor
Comply with MTA and BSC policies, practices, and procedures
Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies
Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
Adhere to the team budget
Identify and implement continuous improvement initiatives as assigned
Participate in user groups as necessary
Identify, document, and review input to the knowledge management tool
Qualifications Required:
Possess specific work experience in the Payroll area and/or experience in Finance processing
Ability to work with, train, and coach other team members
Working knowledge and use of PeopleSoft or related database software
Ability to process requests consistently with general supervision
Ability to prioritize problems and promptly resolve or escape when necessary
Strong oral and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
Strong time management skills and the ability to manage individual assignments
Strong attention to detail
Ability to handle sensitive situations and maintain a high degree of confidentiality
Preferred:
Understanding of MTA Finance policies and procedures
Familiarity with performance metrics and the ability to meet identified targets
Working knowledge of service request management tools
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications
Education and Experience Required:
High School Diploma or GED
Minimum 4 years of Payroll processing experience OR equivalent combination of education and related experience will also be considered
Preferred:
Bachelor's Degree or Associate's Degree with relevant experience in Business or related field
Shared Services experience preferred
Other Information Pursuantto the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
WAGE PROGRESSION:
Step 1 – New WP 60%
Step 2 – New WP 70%
Step 3 – New WP 75%
Step 4 – New WP 80%
Step 5 – New WP 85%
Step 6 – New WP 90%
Step 7 – New WP 95%
Step 8 – New WP 100%
Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
#J-18808-Ljbffr