Methodist Le Bonheur Healthcare
Sr Director Medical Staff Services
Methodist Le Bonheur Healthcare, Hernando, Mississippi, United States, 38632
Job Overview
We strive to be an employer of choice and establish a reputation for being a talent‑rich organization where Associates can grow their careers caring for others. For over a century we’ve served the health care needs of the people of Memphis and the Mid‑South. If you are looking to make an impact on a meaningful scale, join us as we
embrace the Power of One!
Administers system‑wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws, regulations, as well as internal policies and procedures. In conjunction with MLH leadership, develops system strategies and directions of medical staff focused performance assessment and improvement, and credentialing at MLH.
Responsibilities include all aspects of quality, performance improvement, and medical staff credentialing including operational support, quality planning, and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, and quality management resources to determine trends, identify opportunities for improvement, and lead change of medical staff quality and credentialing within MLH.
Leads improvement of clinical processes that depend primarily on LIP. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, deliberate focus on service expectations, and a consistent pursuit of excellence.
What You Will Do
Provides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department.
Directs and supervises the Director of Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals.
Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation, and Information Technology.
Oversees all Medical Staff programs related to Credentialing, Privileging, Peer Review, Professional Practice Evaluations, and Professional Conduct to adhere to Medical Staff Governance and regulatory standards.
Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight.
Executes strategy by enacting objectives and operational tactics within areas of responsibility.
Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies.
Promotes confidentiality and protection of privilege afforded to practitioners per applicable laws.
Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes.
Prepares, reviews, and approves departments’ proposed annual budgets and explains significant variances to the Sr. Vice President.
Monitors and evaluates Associate performance, clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups.
Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated.
Develops MLH staff through orientation, training, and education in principles of process improvement.
Education/Formal Training Requirements
Bachelor’s Degree in Business Administration, Public Health Administration or Healthcare Administration
Master’s Degree in Business Administration, Public Health Administration or Healthcare Administration
Work Experience Requirements
5‑7 years interacting with providers, senior administrative staff and board of trustees
5‑7 years in management
Experience with system‑level quality programs
Training others in tools and techniques of Quality Improvement
Licenses And Certifications Requirements
Six Sigma Black Belt – The Council for Six Sigma Certification
Knowledge, Skills And Abilities
Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements.
Knowledge of Informatics, EMR technology, data analysis and other electronic applications.
Strong background in quality, benchmarking, data analysis, team building and budgeting.
Working understanding of hospital/healthcare operations and strategy as it relates to quality, accreditation and improvement performance.
Familiarity with medical terminology.
Effective collaborative, negotiation, influencing and conflict resolution skills.
Excellent interpersonal, written and oral communication skills.
Strong management and leadership abilities.
Ability to adapt and respond to complex, fast‑paced, rapid‑growth/results oriented environment.
Ability to communicate and work with physicians, nurses, managers and other departments.
Ability to develop and effectively manage change and build consensus.
Ability to work independently, exercise appropriate judgment and follow up appropriately.
Ability to troubleshoot problems and simultaneously manage multiple high‑priority projects.
Ability to analyze and evaluate data, develop alternative solutions, and identify trends and patterns.
Supervision Provided by this Position
Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality Coordinator, and additional support staff.
Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement.
Physical Demands
Climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping and repetitive motion may be required.
Must have good balance and coordination.
Light work up to 25 lbs. of force occasionally or up to 10 lbs. frequently.
Close visual acuity required for data analysis, transcribing, viewing a computer terminal and extensive reading.
No substantial exposure to adverse environmental conditions; job functions are typically performed under general office or administrative conditions.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
Seniority level Director
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr
embrace the Power of One!
Administers system‑wide compliance programs by implementing compliance systems and processes designed to ensure compliance with applicable laws, regulations, as well as internal policies and procedures. In conjunction with MLH leadership, develops system strategies and directions of medical staff focused performance assessment and improvement, and credentialing at MLH.
Responsibilities include all aspects of quality, performance improvement, and medical staff credentialing including operational support, quality planning, and quality monitoring. Utilizes statistical tools, benchmarking resources, performance measurement, and quality management resources to determine trends, identify opportunities for improvement, and lead change of medical staff quality and credentialing within MLH.
Leads improvement of clinical processes that depend primarily on LIP. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, deliberate focus on service expectations, and a consistent pursuit of excellence.
What You Will Do
Provides leadership, authority and direction to ensure accountability for programs, processes and initiatives required, enacted by or placed upon the Medical Staff Services Department.
Directs and supervises the Director of Medical Staff & Credentialing, Manager/Quality Integration, and Medical Staff Governance Coordinator to achieve goals.
Facilitates and integrates the work of Patient Safety and Quality programs in collaboration with Regulatory Readiness, Risk Management, Chief Medical Officers, Chief Nursing Officers, Process Improvement & Innovation, and Information Technology.
Oversees all Medical Staff programs related to Credentialing, Privileging, Peer Review, Professional Practice Evaluations, and Professional Conduct to adhere to Medical Staff Governance and regulatory standards.
Serves as a subject matter expert. Researches, maintains, and shares knowledge of best practices and relevant trends for areas of oversight.
Executes strategy by enacting objectives and operational tactics within areas of responsibility.
Educates Medical Staff Executive Officers and Department Chairs of responsibilities when elected and provides consultation to solve problems with commitment to follow policies.
Promotes confidentiality and protection of privilege afforded to practitioners per applicable laws.
Advises Corporate HR on Allied Health Caregiver authorizations to resolve conflicts and improve processes.
Prepares, reviews, and approves departments’ proposed annual budgets and explains significant variances to the Sr. Vice President.
Monitors and evaluates Associate performance, clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups.
Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated.
Develops MLH staff through orientation, training, and education in principles of process improvement.
Education/Formal Training Requirements
Bachelor’s Degree in Business Administration, Public Health Administration or Healthcare Administration
Master’s Degree in Business Administration, Public Health Administration or Healthcare Administration
Work Experience Requirements
5‑7 years interacting with providers, senior administrative staff and board of trustees
5‑7 years in management
Experience with system‑level quality programs
Training others in tools and techniques of Quality Improvement
Licenses And Certifications Requirements
Six Sigma Black Belt – The Council for Six Sigma Certification
Knowledge, Skills And Abilities
Demonstrated understanding of quality management, statistical analysis, safety and regulatory requirements.
Knowledge of Informatics, EMR technology, data analysis and other electronic applications.
Strong background in quality, benchmarking, data analysis, team building and budgeting.
Working understanding of hospital/healthcare operations and strategy as it relates to quality, accreditation and improvement performance.
Familiarity with medical terminology.
Effective collaborative, negotiation, influencing and conflict resolution skills.
Excellent interpersonal, written and oral communication skills.
Strong management and leadership abilities.
Ability to adapt and respond to complex, fast‑paced, rapid‑growth/results oriented environment.
Ability to communicate and work with physicians, nurses, managers and other departments.
Ability to develop and effectively manage change and build consensus.
Ability to work independently, exercise appropriate judgment and follow up appropriately.
Ability to troubleshoot problems and simultaneously manage multiple high‑priority projects.
Ability to analyze and evaluate data, develop alternative solutions, and identify trends and patterns.
Supervision Provided by this Position
Oversees the Director, Medical Staff Services, Quality Improvement Specialists, Manager, Physician Quality, Physician Quality Coordinator, and additional support staff.
Active role in Administrative, Board and Medical Staff committee leadership throughout Methodist Healthcare related to Physician Quality and Performance Improvement.
Physical Demands
Climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping and repetitive motion may be required.
Must have good balance and coordination.
Light work up to 25 lbs. of force occasionally or up to 10 lbs. frequently.
Close visual acuity required for data analysis, transcribing, viewing a computer terminal and extensive reading.
No substantial exposure to adverse environmental conditions; job functions are typically performed under general office or administrative conditions.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
Seniority level Director
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr