KPMG US
Manager, IT Software Lifecycle & Vulnerability Remediation
KPMG US, Dallas, Texas, United States, 75215
Manager, IT Software Lifecycle & Vulnerability Remediation
Join KPMG US as a Manager in our Digital Nexus Technology organization. This hybrid role focuses on managing Agile squads and ensuring the security and stability of our desktop environment.
Responsibilities
Manage Agile squads in the end user computing estate, coaching contributors on proper methodologies to enhance burndown and velocity.
Investigate, analyze, troubleshoot, resolve, and report on operating system and application vulnerabilities to address end‑of‑support or end‑of‑life software, ensuring stability and security of the desktop environment through automated, packaged solutions.
Collaborate with application owners, including planning and execution of upgrades, patches, replacements, and decommissioning, providing over‑the‑shoulder support for desktop systems when required to maintain system integrity and security.
Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed.
Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues.
Work with all business, engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience.
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
Qualifications
Minimum five years of recent experience in leading Agile squads and managing second level or higher IT engineering or operations in a medium‑to‑large enterprise environment.
Agile certifications are a plus.
Strong knowledge of Jira, Windows 11, Mac OS, Linux, Hybrid Join, Co‑management, Intune Management, Entra, Active Directory, Group Policy, Virtualization (Citrix, VMware), BitLocker, Microsoft 365, browsers (Chrome, Edge, Firefox), SharePoint, PowerBI, SQL, Visio, PowerShell, ServiceNow, MEM/MECM/SCCM.
Solid understanding of software and vulnerability management concepts in a large enterprise.
Exceptional customer service skills with the ability to work with onshore & offshore business units and interact with individuals at all levels of responsibility and authority.
Strong verbal and written communication, problem‑solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members.
Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer and complies with all applicable federal, state, and local laws. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
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Responsibilities
Manage Agile squads in the end user computing estate, coaching contributors on proper methodologies to enhance burndown and velocity.
Investigate, analyze, troubleshoot, resolve, and report on operating system and application vulnerabilities to address end‑of‑support or end‑of‑life software, ensuring stability and security of the desktop environment through automated, packaged solutions.
Collaborate with application owners, including planning and execution of upgrades, patches, replacements, and decommissioning, providing over‑the‑shoulder support for desktop systems when required to maintain system integrity and security.
Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed.
Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues.
Work with all business, engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience.
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
Qualifications
Minimum five years of recent experience in leading Agile squads and managing second level or higher IT engineering or operations in a medium‑to‑large enterprise environment.
Agile certifications are a plus.
Strong knowledge of Jira, Windows 11, Mac OS, Linux, Hybrid Join, Co‑management, Intune Management, Entra, Active Directory, Group Policy, Virtualization (Citrix, VMware), BitLocker, Microsoft 365, browsers (Chrome, Edge, Firefox), SharePoint, PowerBI, SQL, Visio, PowerShell, ServiceNow, MEM/MECM/SCCM.
Solid understanding of software and vulnerability management concepts in a large enterprise.
Exceptional customer service skills with the ability to work with onshore & offshore business units and interact with individuals at all levels of responsibility and authority.
Strong verbal and written communication, problem‑solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members.
Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer and complies with all applicable federal, state, and local laws. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
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