ViziRecruiter,LLC.
Director Business Transformation Program Ops
ViziRecruiter,LLC., Quincy, Massachusetts, us, 02171
Introduction
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Overview Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Position Summary The Business Transformation Program Ops Director leads the strategy, governance, and orchestration of the entire transformation initiative. Serving as the operational and analytical nerve center, this role ensures alignment of workstreams, resources, timelines, and third-party partners to a unified delivery roadmap. This leader integrates business and IT planning, milestone management, change management, and value tracking, driving accountability and transparency at every stage. This role provides the structured framework and disciplined oversight necessary to guide the enterprise through a complex, multi-year transformation journey.
Responsibilities
Lead a dedicated Program Ops team, including functional managers, analysts, and third-party partner liaisons as required for successful transformation
Own the integrated transformation roadmap across business and IT towers, aligning sequencing and milestones
Manage interdependencies across functional workstreams, technology delivery, change enablement, and key programs connected to the transformation
Operate as a liaison between business and IT leadership to align sequencing and milestone readiness
Coordinate performance reporting and KPI tracking, enabling executive visibility into progress and value realization
Guide program-level issue and risk management, escalating critical blockers as needed
Support transformation leadership in strategic communications and progress reviews
Coordinate with Strategy, Tech, HR, Communications, Training, & Finance partners on resourcing, retention, value tracking, and organizational change management tied to transformation priorities
Ensure consistency in working models, methodologies, and tools (e.g., RAID logs, dashboards, decision trackers) used across the program
Partner with system integrators and external consultants on delivery structure, staffing, and adherence to timelines
Lead program financial management, budgeting, and funding allocation across transformation waves.
Serve as the lead facilitator of cross-functional governance forums, portfolio reporting, and transformation health indicators
Support transformation leadership in strategic communications, governance forums, and other activities necessary to enhance ADUSA's transformation management capability
Additional job duties may be assigned as needed to meet the needs of the business and support our values
Requirements
Bachelor's degree in business, operations, technology, or related field
10+ years of experience in program or portfolio management within enterprise-wide initiatives, with at least 3 years in a leadership role
Deep understanding of transformation governance structures and milestone-based delivery approaches.
Proven track record managing large-scale ERP or system-enabled business transformations
Strong leadership, interpersonal, and communication skills, building and maintaining effective relationships with stakeholders
Comfort with program analytics, budgeting, forecasting, and resource allocation processes
25-50% travel required
Preferred Qualifications
Experience in a transformation office (TMO), PMO, or enterprise strategy function
Familiarity with SAP, Oracle, or comparable ERP implementation frameworks and methodologies
Ability to synthesize executive sponsor inputs, functional team requirements, and external partner contributions into integrated delivery plans
Experience supporting complex change, data, or process streams within transformation programs
Advanced proficiency with PowerPoint & Excel
PMP Certification
ProSci Certification
ME/NC/PA/SC Salary Range: $139,120 - $208,680
IL/MA/MD/NY Salary Range: $160,000 - $240,000
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Overview Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Position Summary The Business Transformation Program Ops Director leads the strategy, governance, and orchestration of the entire transformation initiative. Serving as the operational and analytical nerve center, this role ensures alignment of workstreams, resources, timelines, and third-party partners to a unified delivery roadmap. This leader integrates business and IT planning, milestone management, change management, and value tracking, driving accountability and transparency at every stage. This role provides the structured framework and disciplined oversight necessary to guide the enterprise through a complex, multi-year transformation journey.
Responsibilities
Lead a dedicated Program Ops team, including functional managers, analysts, and third-party partner liaisons as required for successful transformation
Own the integrated transformation roadmap across business and IT towers, aligning sequencing and milestones
Manage interdependencies across functional workstreams, technology delivery, change enablement, and key programs connected to the transformation
Operate as a liaison between business and IT leadership to align sequencing and milestone readiness
Coordinate performance reporting and KPI tracking, enabling executive visibility into progress and value realization
Guide program-level issue and risk management, escalating critical blockers as needed
Support transformation leadership in strategic communications and progress reviews
Coordinate with Strategy, Tech, HR, Communications, Training, & Finance partners on resourcing, retention, value tracking, and organizational change management tied to transformation priorities
Ensure consistency in working models, methodologies, and tools (e.g., RAID logs, dashboards, decision trackers) used across the program
Partner with system integrators and external consultants on delivery structure, staffing, and adherence to timelines
Lead program financial management, budgeting, and funding allocation across transformation waves.
Serve as the lead facilitator of cross-functional governance forums, portfolio reporting, and transformation health indicators
Support transformation leadership in strategic communications, governance forums, and other activities necessary to enhance ADUSA's transformation management capability
Additional job duties may be assigned as needed to meet the needs of the business and support our values
Requirements
Bachelor's degree in business, operations, technology, or related field
10+ years of experience in program or portfolio management within enterprise-wide initiatives, with at least 3 years in a leadership role
Deep understanding of transformation governance structures and milestone-based delivery approaches.
Proven track record managing large-scale ERP or system-enabled business transformations
Strong leadership, interpersonal, and communication skills, building and maintaining effective relationships with stakeholders
Comfort with program analytics, budgeting, forecasting, and resource allocation processes
25-50% travel required
Preferred Qualifications
Experience in a transformation office (TMO), PMO, or enterprise strategy function
Familiarity with SAP, Oracle, or comparable ERP implementation frameworks and methodologies
Ability to synthesize executive sponsor inputs, functional team requirements, and external partner contributions into integrated delivery plans
Experience supporting complex change, data, or process streams within transformation programs
Advanced proficiency with PowerPoint & Excel
PMP Certification
ProSci Certification
ME/NC/PA/SC Salary Range: $139,120 - $208,680
IL/MA/MD/NY Salary Range: $160,000 - $240,000
#J-18808-Ljbffr