Highgate
Apply for the
Director of Operations
role at
Highgate Hotels .
Company Overview Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, the company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Location The Huntington is a luxury hotel located in the exclusive Nob Hill neighborhood of San Francisco. It offers modern amenities within a historic space, including fine dining, a three‑level spa, beautiful rooms and suites, and meeting and event spaces.
Overview The opening of The Huntington marks the reemergence of a Nob Hill icon – the first luxury hotel debut in San Francisco since 2022 – and a defining moment in the city’s renaissance. The hotel will stand as San Francisco’s cultural connoisseur, offering gracious accommodations, a signature restaurant, and the city’s most luxurious spa.
Responsibilities
Focus on front office operations, including training, scheduling, and daily duties.
Tour operating departments daily, making adjustments as needed via department heads.
Conduct weekly staff meetings and training sessions presented by managers and self using effective training steps per Highgate Hotel standards; review sales and operations efforts.
Meet all financial review dates and corporate‑directed programs in a timely manner.
Hold monthly financial reviews with all department managers, M.I.D.s, and available supervisors.
Ensure department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate‑sponsored programs.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Highgate Hotel policies and procedures; train new managers to ensure compliance.
Oversee and assist in the budget process as required.
Ensure training in service standards occurs in each department using Highgate Hotel standards.
Assist in creating a positive team‑oriented environment focusing on guests through employee development and motivation.
Inspect rooms regularly (weekly at a minimum) with the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily using the A/P process.
Ensure all appropriate information for financial documents is received by Corporate Office monthly, in compliance with the accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure employees are attentive, friendly, courteous, and efficient in interactions with guests, management, and other employees.
On a monthly basis, forecast the hotel's financial position by estimating revenues and line‑by‑line expenses; analyze data to generate an accurate reforecast.
Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.s.
Interview all prospective final candidates for vacant management positions before extending any offer.
Perform all department manager performance appraisals according to Highgate Hotel S.O.P.s; ensure managers comply with standards.
Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.s.
Perform any other duties requested by the Vice President of Operations, Regional Director of Operations, or General Manager.
Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.s.
Meet clients on property, assist in tours, and support the sales effort.
Be present in public areas during peak times, greeting guests and offering assistance as needed.
Ensure procedures for handling of the hotel safe follow security protocols and monthly audits.
Ensure monthly credit meetings are conducted and actively participate in credit and collection policies.
Complete required corporate training modules and become certified to train others as required.
Ensure all scheduled meetings take place on property.
Supervise all F&B personnel.
Respond to guest complaints in a timely manner.
Prepare the F&B budget and monitor department performance; perform necessary follow‑up and forecasting.
Monitor industry trends and take appropriate action to maintain competitive and profitable operations.
Work with other Executive Committee members and keep them informed of F&B issues as they arise.
Keep immediate supervisor fully informed of all problems or matters requiring attention.
Coordinate and monitor all phases of Loss Prevention in the F&B department.
Prepare and submit required reports in a timely manner.
Organize and conduct regular department meetings.
Monitor quality of service and product.
Cooperate in menu planning and preparation.
Ensure timely purchase of F&B items within budget allocation.
Oversee operations of the employee cafeteria.
Ensure compliance with all local liquor laws, health, and sanitation regulations.
Ensure departmental compliance with SOPs.
Ensure training of department heads on SOPs, report preparation, and technical job tasks.
Attend and/or conduct departmental and hotel training (CARE, One to One).
Interview candidates for front‑of‑house F&B positions and follow hiring standards.
Conduct and/or attend all required meetings, including pre‑convention and post‑convention meetings.
Ensure overall guest satisfaction.
Qualifications
At least 6 years of progressive experience in a hotel or related field, or a 4‑year college degree and 4–5 years of related experience, or a 2‑year college degree and 5–6 years of related experience.
Long hours may be required.
Light work: lifting up to 20 pounds occasionally, or up to 10 pounds frequently to move objects.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication with all levels of employees and guests.
Effective listening, understanding, and clarifying of concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous manner.
Attend all hotel‑required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel standards.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel standards and regulations to encourage safe and efficient operations.
Maximize productivity efforts, identify problem areas, and assist in implementing solutions.
Effectively handle problems, anticipating, preventing, identifying, and solving as necessary.
Understands and evaluates complex information from various sources to meet objectives.
Maintain confidentiality of information.
Perform other duties requested by management.
Salary San Francisco, CA: \$100,000.00 – \$110,000.00
Foster City, CA: \$160,000.00 – \$200,000.00
Oakland, CA: \$113,000.00 – \$133,000.00
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Director of Operations
role at
Highgate Hotels .
Company Overview Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, the company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Location The Huntington is a luxury hotel located in the exclusive Nob Hill neighborhood of San Francisco. It offers modern amenities within a historic space, including fine dining, a three‑level spa, beautiful rooms and suites, and meeting and event spaces.
Overview The opening of The Huntington marks the reemergence of a Nob Hill icon – the first luxury hotel debut in San Francisco since 2022 – and a defining moment in the city’s renaissance. The hotel will stand as San Francisco’s cultural connoisseur, offering gracious accommodations, a signature restaurant, and the city’s most luxurious spa.
Responsibilities
Focus on front office operations, including training, scheduling, and daily duties.
Tour operating departments daily, making adjustments as needed via department heads.
Conduct weekly staff meetings and training sessions presented by managers and self using effective training steps per Highgate Hotel standards; review sales and operations efforts.
Meet all financial review dates and corporate‑directed programs in a timely manner.
Hold monthly financial reviews with all department managers, M.I.D.s, and available supervisors.
Ensure department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate‑sponsored programs.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Highgate Hotel policies and procedures; train new managers to ensure compliance.
Oversee and assist in the budget process as required.
Ensure training in service standards occurs in each department using Highgate Hotel standards.
Assist in creating a positive team‑oriented environment focusing on guests through employee development and motivation.
Inspect rooms regularly (weekly at a minimum) with the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily using the A/P process.
Ensure all appropriate information for financial documents is received by Corporate Office monthly, in compliance with the accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure employees are attentive, friendly, courteous, and efficient in interactions with guests, management, and other employees.
On a monthly basis, forecast the hotel's financial position by estimating revenues and line‑by‑line expenses; analyze data to generate an accurate reforecast.
Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.s.
Interview all prospective final candidates for vacant management positions before extending any offer.
Perform all department manager performance appraisals according to Highgate Hotel S.O.P.s; ensure managers comply with standards.
Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.s.
Perform any other duties requested by the Vice President of Operations, Regional Director of Operations, or General Manager.
Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.s.
Meet clients on property, assist in tours, and support the sales effort.
Be present in public areas during peak times, greeting guests and offering assistance as needed.
Ensure procedures for handling of the hotel safe follow security protocols and monthly audits.
Ensure monthly credit meetings are conducted and actively participate in credit and collection policies.
Complete required corporate training modules and become certified to train others as required.
Ensure all scheduled meetings take place on property.
Supervise all F&B personnel.
Respond to guest complaints in a timely manner.
Prepare the F&B budget and monitor department performance; perform necessary follow‑up and forecasting.
Monitor industry trends and take appropriate action to maintain competitive and profitable operations.
Work with other Executive Committee members and keep them informed of F&B issues as they arise.
Keep immediate supervisor fully informed of all problems or matters requiring attention.
Coordinate and monitor all phases of Loss Prevention in the F&B department.
Prepare and submit required reports in a timely manner.
Organize and conduct regular department meetings.
Monitor quality of service and product.
Cooperate in menu planning and preparation.
Ensure timely purchase of F&B items within budget allocation.
Oversee operations of the employee cafeteria.
Ensure compliance with all local liquor laws, health, and sanitation regulations.
Ensure departmental compliance with SOPs.
Ensure training of department heads on SOPs, report preparation, and technical job tasks.
Attend and/or conduct departmental and hotel training (CARE, One to One).
Interview candidates for front‑of‑house F&B positions and follow hiring standards.
Conduct and/or attend all required meetings, including pre‑convention and post‑convention meetings.
Ensure overall guest satisfaction.
Qualifications
At least 6 years of progressive experience in a hotel or related field, or a 4‑year college degree and 4–5 years of related experience, or a 2‑year college degree and 5–6 years of related experience.
Long hours may be required.
Light work: lifting up to 20 pounds occasionally, or up to 10 pounds frequently to move objects.
Maintain a warm and friendly demeanor at all times.
Effective verbal and written communication with all levels of employees and guests.
Effective listening, understanding, and clarifying of concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous manner.
Attend all hotel‑required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel standards.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel standards and regulations to encourage safe and efficient operations.
Maximize productivity efforts, identify problem areas, and assist in implementing solutions.
Effectively handle problems, anticipating, preventing, identifying, and solving as necessary.
Understands and evaluates complex information from various sources to meet objectives.
Maintain confidentiality of information.
Perform other duties requested by management.
Salary San Francisco, CA: \$100,000.00 – \$110,000.00
Foster City, CA: \$160,000.00 – \$200,000.00
Oakland, CA: \$113,000.00 – \$133,000.00
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