Link Solutions, Inc.
Data Analytics/Metrics Reporting Technical Lead
Link Solutions, Inc., Patuxent, Maryland, United States
Data Analytics/Metrics Reporting Technical Lead
Company Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. We offer a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services. We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.
Job Description Link Solutions is seeking a
Data Analytics/Metrics Reporting Technical Lead
to join our team at Patuxent River, MD.
Must be a U.S. Citizen
DoD Secret Clearance required
Non‑remote (relocation incentive available)
Our
Data Analytics/Metrics Reporting Technical Lead
will serve as the technical lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management (ITSM) system. You will provide leadership with the knowledge and insight to drive continuous service delivery improvement and help our team exceed service level agreements (SLAs).
Responsibilities
Oversee the design, development, and maintenance of dashboards, reports, and data visualizations to track ITSM performance, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
Ensure accuracy, consistency, and reliability of data across reporting systems to support decision‑making and performance reviews.
Develop and manage metrics frameworks that provide insights into customer satisfaction, incident resolution times, and service delivery efficiency.
Collaborate with the Service Desk Tools Project Manager and ITSM Technical Lead to ensure data‑driven insights support continuous service improvement.
Provide root cause analysis and trend reporting to identify recurring issues and recommend corrective actions.
Qualifications
Must be a U.S. Citizen.
Must have an active DoD Secret Clearance.
Must have IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (e.g., CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
Must have an Operating System environment certification (e.g., Win10, Win11, Windows Server).
Must have BA/BS in Computer Sciences or Information Technology, or related fields.
Must have at least 10 years of relevant experience in analytics, metrics, reporting, and IT Service Management.
Preferred
Proficiency with Microsoft Office products.
Experience creating and modifying documentation for technical processes and procedures.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent analytical, quantitative, and organizational skills.
Salary Range
$80,000 - $130,000
Additional Information
This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed by June 2026, at which time interviews and offers will be extended upon successful contract award. Link Solutions Inc. offers competitive compensation and benefits packages to include paid holidays, paid time off, medical, dental, vision, company‑paid long and short‑term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E‑Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. We offer a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services. We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.
Job Description Link Solutions is seeking a
Data Analytics/Metrics Reporting Technical Lead
to join our team at Patuxent River, MD.
Must be a U.S. Citizen
DoD Secret Clearance required
Non‑remote (relocation incentive available)
Our
Data Analytics/Metrics Reporting Technical Lead
will serve as the technical lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management (ITSM) system. You will provide leadership with the knowledge and insight to drive continuous service delivery improvement and help our team exceed service level agreements (SLAs).
Responsibilities
Oversee the design, development, and maintenance of dashboards, reports, and data visualizations to track ITSM performance, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
Ensure accuracy, consistency, and reliability of data across reporting systems to support decision‑making and performance reviews.
Develop and manage metrics frameworks that provide insights into customer satisfaction, incident resolution times, and service delivery efficiency.
Collaborate with the Service Desk Tools Project Manager and ITSM Technical Lead to ensure data‑driven insights support continuous service improvement.
Provide root cause analysis and trend reporting to identify recurring issues and recommend corrective actions.
Qualifications
Must be a U.S. Citizen.
Must have an active DoD Secret Clearance.
Must have IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (e.g., CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
Must have an Operating System environment certification (e.g., Win10, Win11, Windows Server).
Must have BA/BS in Computer Sciences or Information Technology, or related fields.
Must have at least 10 years of relevant experience in analytics, metrics, reporting, and IT Service Management.
Preferred
Proficiency with Microsoft Office products.
Experience creating and modifying documentation for technical processes and procedures.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent analytical, quantitative, and organizational skills.
Salary Range
$80,000 - $130,000
Additional Information
This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed by June 2026, at which time interviews and offers will be extended upon successful contract award. Link Solutions Inc. offers competitive compensation and benefits packages to include paid holidays, paid time off, medical, dental, vision, company‑paid long and short‑term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E‑Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr