Walgreens
Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvement in both the front‑end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
Accountable for improving overall customer service metrics.
Operations
Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
Collaborates with external partners to drive the future of the Walgreens store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team member input to make fact‑based decisions, follow‑up, and monitor impact.
Supervises cash management, including register counts, withdrawals from bank, armored car pickups, safe deposits, change orders, and oversees all aspects of bookkeeping.
Supervises front‑end and pharmacy inventory, completing resets/revisions and price changes; analyzes inventory trends to create corrective action plans; trains/coaches team members to follow SOPs.
Ensures operation of feedback from Store Manager and District Manager through delegation and supervision of team members.
Ensures the store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
Ensures team members have a working knowledge of all computer and technology systems and software.
Provides for the safety and well‑being of team members; effectively utilizes the Security Operations Center.
Complies with all company policies and procedures, including relevant laws and regulations related to sale of alcohol, tobacco, fresh food, and pharmacy products.
Completes special assignments and other tasks as assigned.
Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
Uses operating statements, KPIs, and other tools to engage the team; drives solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities and growth initiatives.
Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
People & Performance Management
Leads and trains team members; provides coaching, mentoring, and support for career development. Manages discipline, coaching meetings, and performance management including termination when appropriate.
Manages team member performance by assigning responsibilities, developing plans, setting goals, and providing feedback and recognition.
Acquires and retains talent, builds pipelines, and ensures a diverse pipeline of future leaders.
Ensures proper recruitment procedures, record retention, and training as required by policy and law.
Establishes a culture of accountability through performance management and constructive discipline.
Training & Personal Development
Completes Store Manager learning and development program and all required courses, certifications, and training assigned by Store Manager, District Manager, and company leaders.
Monitors own performance, seeks continuous feedback, and commits to self‑development; has an Individual Development Plan in place.
Obtains and maintains valid pharmacy technician license as required by state.
Communications
Communicates regularly with team members through one‑on‑one discussions and group meetings to ensure open communication.
Assists Store Manager in planning and communicating company and store strategy.
Basic Qualifications
Bachelor’s degree with a solid academic record, all majors welcome OR completed Walgreens Community Internship Program OR High School Diploma/GED and two years of supervisory experience (does not require direct reports).
Demonstrated leadership abilities that include business ethics, self‑motivation, strong communication skills, and business acumen.
Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training within 12 weeks of start date.
Fluent in reading, writing, and speaking English (except in Puerto Rico).
Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, which may require relocation.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Preferred Qualifications
Bachelor’s Degree.
Management experience including supervising others, managing, and assigning work. Experience across both front‑end and pharmacy.
Business majors. Prior retail or food industry experience.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens.
The current salary range for this position is $45,000 - $71,550.
To review benefits, please see: jobs.walgreens.com/benefits
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Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvement in both the front‑end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
Accountable for improving overall customer service metrics.
Operations
Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
Collaborates with external partners to drive the future of the Walgreens store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team member input to make fact‑based decisions, follow‑up, and monitor impact.
Supervises cash management, including register counts, withdrawals from bank, armored car pickups, safe deposits, change orders, and oversees all aspects of bookkeeping.
Supervises front‑end and pharmacy inventory, completing resets/revisions and price changes; analyzes inventory trends to create corrective action plans; trains/coaches team members to follow SOPs.
Ensures operation of feedback from Store Manager and District Manager through delegation and supervision of team members.
Ensures the store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
Ensures team members have a working knowledge of all computer and technology systems and software.
Provides for the safety and well‑being of team members; effectively utilizes the Security Operations Center.
Complies with all company policies and procedures, including relevant laws and regulations related to sale of alcohol, tobacco, fresh food, and pharmacy products.
Completes special assignments and other tasks as assigned.
Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
Uses operating statements, KPIs, and other tools to engage the team; drives solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities and growth initiatives.
Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
People & Performance Management
Leads and trains team members; provides coaching, mentoring, and support for career development. Manages discipline, coaching meetings, and performance management including termination when appropriate.
Manages team member performance by assigning responsibilities, developing plans, setting goals, and providing feedback and recognition.
Acquires and retains talent, builds pipelines, and ensures a diverse pipeline of future leaders.
Ensures proper recruitment procedures, record retention, and training as required by policy and law.
Establishes a culture of accountability through performance management and constructive discipline.
Training & Personal Development
Completes Store Manager learning and development program and all required courses, certifications, and training assigned by Store Manager, District Manager, and company leaders.
Monitors own performance, seeks continuous feedback, and commits to self‑development; has an Individual Development Plan in place.
Obtains and maintains valid pharmacy technician license as required by state.
Communications
Communicates regularly with team members through one‑on‑one discussions and group meetings to ensure open communication.
Assists Store Manager in planning and communicating company and store strategy.
Basic Qualifications
Bachelor’s degree with a solid academic record, all majors welcome OR completed Walgreens Community Internship Program OR High School Diploma/GED and two years of supervisory experience (does not require direct reports).
Demonstrated leadership abilities that include business ethics, self‑motivation, strong communication skills, and business acumen.
Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training within 12 weeks of start date.
Fluent in reading, writing, and speaking English (except in Puerto Rico).
Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, which may require relocation.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Preferred Qualifications
Bachelor’s Degree.
Management experience including supervising others, managing, and assigning work. Experience across both front‑end and pharmacy.
Business majors. Prior retail or food industry experience.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens.
The current salary range for this position is $45,000 - $71,550.
To review benefits, please see: jobs.walgreens.com/benefits
#J-18808-Ljbffr