KidStrong
Job Title
KidStrong General Manager
Center New Center
Reports To Reema Patel
KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lower member attrition.
Responsibilities Center Operations
Understand the center’s key KPIs and financials to make informed and responsible business decisions.
Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
Oversee center-level initiatives such as center maintenance, training, and brand consistency.
Daily, weekly, and monthly cleaning and maintenance of the center; delegate center tasks amongst the center team to ensure consistent execution.
Manage center-level employee issues and associated documentation.
Typical schedule includes 4 weekday and 1 weekend shift with specific hours depending on the needs of the center.
Set and communicate coach schedules using appropriate scheduling and communication platforms.
Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.
Sales
Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
Responsible for sales and delegation of sales responsibilities to the center staff team, including call drives, trial conversion, and event booking.
Finalize sales and bookings that are generated through the online self sign‑up flow.
Source and attend local events to increase brand awareness and generate incremental leads and memberships.
Leadership
Foster a coaching culture – see something, say something.
Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
Ensure candidates complete all paperwork to comply with company policy and law.
Lead coaching candidates through the training process and required evaluations.
Manage and support the ongoing professional development of staff through LearnUpon.
Lead center‑level staff meetings focused on development, productivity, programming, and product.
Communicate professionally with co‑workers in Slack and Email, with periodic message checking when not in center.
Attend weekly leadership meetings.
Coaching
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old.
Create positive interactions with students and families before, during, and after class.
Understand the “why” behind the KidStrong curriculum and communicate it clearly and concisely.
Demonstrate and manage the implementation of various programming and curriculum elements.
Use the KS Coaches App to record and provide data (attendance, awards, etc.).
Must be able to work in a physically intensive environment; coaches may cover multiple miles in a shift, lift and repeatedly move equipment up to 25 pounds.
Lead monthly center staff meetings focused on culture, development, product, and performance.
Approximately 3–5 coaching hours per week.
Skills / Qualifications
An athletic and/or coaching background with experience working with or coaching kids 15 months – 11 years old; passion for working with children is non‑negotiable.
Achieve Coach Certification through the HQ Training and Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Comfortable speaking to parents/guardians on a variety of topics.
Prior experience as a pediatric OT/PT is a plus but not required.
Previous experience in management is required.
Practical work experience with Google and Microsoft platforms.
Previous experience with systems such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required.
Intermediate knowledge of physiology, exercise techniques, and body mechanics.
CPR certified.
Sphere of Interaction This position will supervise the AGM, Lead Coach, and coaches. The General Manager consistently leads and mentors their team. Communication and interpersonal skills are essential. The General Manager works closely with center team members and families, and also interacts with leadership and KidStrong, Inc. HQ team members.
DNA / Competencies High Standards
Establishes and holds high standards.
Natural Leader
Creates and embodies culture.
Takes initiative.
Leads by Example
Sets tone through actions.
Passionate
Stays focused on the KidStrong goals.
Goal‑oriented and high‑performing.
Command Presence
Upholds KidStrong values; creates a vision for others.
Teacher
Communicates and ensures the transfer of knowledge.
Professional
Approaches others in a tactful manner.
Reacts well under pressure.
Treats others with respect and consideration.
Accepts responsibility for own actions.
Follows through on commitments.
Performer
Engaging, fun, likable.
High energy, clear & easy to understand.
Mentor
Develops and nurtures relationships.
Focuses on developing self and others.
Planning / Organizing
Prioritizes and plans work activities; develops realistic action plans.
Sets goals and objectives.
Uses time efficiently.
Plans for additional resources.
Organizes or schedules other people and their tasks.
Oral Communication
Speaks clearly and persuasively in positive or negative situations.
Responds well to questions; listens and gets clarification.
Demonstrates group presentation skills; participates in meetings.
Written Communication
Writes clearly and informatively; edits work for spelling and grammar.
Varies writing style to meet needs.
Presents numerical data effectively; able to read and interpret written information.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others’ views.
Contributes to building a positive team spirit; supports everyone's efforts to succeed.
Puts success of team above own interests; builds morale and group commitments to goals and objectives.
Coachable / Low Ego Mindset
Gives and welcomes feedback.
Encourages exploring different perspectives to reach common goals and objectives.
Has a growth mindset; sees every opportunity as a chance to learn.
Adaptability
Comfortable calling an audible; continuing or adjusting the play after the audible is called.
Embraces innovation and a quickly changing landscape. Best idea wins!
Compensation: $45,000.00 – $60,000.00 per year
KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science‑based curriculum that is parent‑focused and taught by professionals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
#J-18808-Ljbffr
Center New Center
Reports To Reema Patel
KidStrong General Managers are the leaders of the center – it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lower member attrition.
Responsibilities Center Operations
Understand the center’s key KPIs and financials to make informed and responsible business decisions.
Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
Oversee center-level initiatives such as center maintenance, training, and brand consistency.
Daily, weekly, and monthly cleaning and maintenance of the center; delegate center tasks amongst the center team to ensure consistent execution.
Manage center-level employee issues and associated documentation.
Typical schedule includes 4 weekday and 1 weekend shift with specific hours depending on the needs of the center.
Set and communicate coach schedules using appropriate scheduling and communication platforms.
Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.
Sales
Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
Responsible for sales and delegation of sales responsibilities to the center staff team, including call drives, trial conversion, and event booking.
Finalize sales and bookings that are generated through the online self sign‑up flow.
Source and attend local events to increase brand awareness and generate incremental leads and memberships.
Leadership
Foster a coaching culture – see something, say something.
Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
Ensure candidates complete all paperwork to comply with company policy and law.
Lead coaching candidates through the training process and required evaluations.
Manage and support the ongoing professional development of staff through LearnUpon.
Lead center‑level staff meetings focused on development, productivity, programming, and product.
Communicate professionally with co‑workers in Slack and Email, with periodic message checking when not in center.
Attend weekly leadership meetings.
Coaching
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old.
Create positive interactions with students and families before, during, and after class.
Understand the “why” behind the KidStrong curriculum and communicate it clearly and concisely.
Demonstrate and manage the implementation of various programming and curriculum elements.
Use the KS Coaches App to record and provide data (attendance, awards, etc.).
Must be able to work in a physically intensive environment; coaches may cover multiple miles in a shift, lift and repeatedly move equipment up to 25 pounds.
Lead monthly center staff meetings focused on culture, development, product, and performance.
Approximately 3–5 coaching hours per week.
Skills / Qualifications
An athletic and/or coaching background with experience working with or coaching kids 15 months – 11 years old; passion for working with children is non‑negotiable.
Achieve Coach Certification through the HQ Training and Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Comfortable speaking to parents/guardians on a variety of topics.
Prior experience as a pediatric OT/PT is a plus but not required.
Previous experience in management is required.
Practical work experience with Google and Microsoft platforms.
Previous experience with systems such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required.
Intermediate knowledge of physiology, exercise techniques, and body mechanics.
CPR certified.
Sphere of Interaction This position will supervise the AGM, Lead Coach, and coaches. The General Manager consistently leads and mentors their team. Communication and interpersonal skills are essential. The General Manager works closely with center team members and families, and also interacts with leadership and KidStrong, Inc. HQ team members.
DNA / Competencies High Standards
Establishes and holds high standards.
Natural Leader
Creates and embodies culture.
Takes initiative.
Leads by Example
Sets tone through actions.
Passionate
Stays focused on the KidStrong goals.
Goal‑oriented and high‑performing.
Command Presence
Upholds KidStrong values; creates a vision for others.
Teacher
Communicates and ensures the transfer of knowledge.
Professional
Approaches others in a tactful manner.
Reacts well under pressure.
Treats others with respect and consideration.
Accepts responsibility for own actions.
Follows through on commitments.
Performer
Engaging, fun, likable.
High energy, clear & easy to understand.
Mentor
Develops and nurtures relationships.
Focuses on developing self and others.
Planning / Organizing
Prioritizes and plans work activities; develops realistic action plans.
Sets goals and objectives.
Uses time efficiently.
Plans for additional resources.
Organizes or schedules other people and their tasks.
Oral Communication
Speaks clearly and persuasively in positive or negative situations.
Responds well to questions; listens and gets clarification.
Demonstrates group presentation skills; participates in meetings.
Written Communication
Writes clearly and informatively; edits work for spelling and grammar.
Varies writing style to meet needs.
Presents numerical data effectively; able to read and interpret written information.
Teamwork
Balances team and individual responsibilities.
Exhibits objectivity and openness to others’ views.
Contributes to building a positive team spirit; supports everyone's efforts to succeed.
Puts success of team above own interests; builds morale and group commitments to goals and objectives.
Coachable / Low Ego Mindset
Gives and welcomes feedback.
Encourages exploring different perspectives to reach common goals and objectives.
Has a growth mindset; sees every opportunity as a chance to learn.
Adaptability
Comfortable calling an audible; continuing or adjusting the play after the audible is called.
Embraces innovation and a quickly changing landscape. Best idea wins!
Compensation: $45,000.00 – $60,000.00 per year
KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science‑based curriculum that is parent‑focused and taught by professionals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
#J-18808-Ljbffr