Monro, Inc.
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Store Manager
role at
Monro, Inc.
Company Description Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach. Headquartered in Rochester, New York, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections.
Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. We’re looking for motivated individuals who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York.
Job Description The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing day‑to‑day leadership, coaching, and team development, and for promoting products and services to guests.
Responsibilities
Develop sales and technical teammates to produce a consistent 5‑star Guest experience.
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, with thorough knowledge of services, products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction.
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating and performing performance management and development of teammates.
Control expenses through management of payroll, telephone usage, store maintenance and repairs, supplies, utilities and other controllable expenses.
Responsible for inventory management, including pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain store condition and cleanliness to Monro standards and consistently ensure guest‑ready condition.
Schedule guest appointments and assign teammates according to skill level for efficient vehicle service/repair completion.
Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty and retention.
Assist teammates in conveying repair and service needs to guests.
Understand and adhere to company policies, government standards including environmental codes, and ASNI/OSHA standards.
Maintain technical knowledge and capabilities through completion of all required Monro University training courses.
Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines.
Perform other duties as assigned and required.
Profile Summary
Guest and team focused mindset with extensive experience in customer‑facing environments.
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
Business mentality with the drive to exceed established goals.
Basic math skills to calculate discounts, interest and percentages.
Proactive with demonstrated proficiency in multi‑tasking within a fast‑paced environment.
Initiate problem‑solving and decision making, collecting data to produce practical solutions.
Mentor, coach and develop teammates effectively.
Resolve customer complaints through problem solving.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Experience managing inventory, merchandising and customer service.
Strong communication skills to effectively interact with teammates and guests.
Complete all Monro required training with the guidelines and timing provided.
Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).
Work Environment & Physical Requirements
Ability to work flexible hours, days, evenings, weekends and holidays.
Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling and twisting.
Benefits
Performance based incentives.
Paid vacation for full‑time teammates.
401(k) eligibility immediately upon hire.
Direct Deposit.
Employee Discounts.
Healthcare, Vision, and Dental for full‑time teammates.
Employee Access Perks.
Career Advancement Opportunities.
Compensation The yearly salary for this role is $65,000‑$72,000. This role is eligible for additional compensation and incentives. Pay will be based on experience level.
Growth Opportunity At Monro we’re committed to helping our teammates grow their careers through coursework, leadership development, and open opportunities. Our teammates receive on‑the‑job training, company‑sponsored certifications, and access to Monro University curriculum that empowers them to advance to the next level of their careers.
Monro Inc. is proud to be an Equal Employment Opportunity / Affiantive Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status or any other characteristic protected by federal, state or local law.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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Store Manager
role at
Monro, Inc.
Company Description Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach. Headquartered in Rochester, New York, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections.
Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. We’re looking for motivated individuals who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York.
Job Description The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing day‑to‑day leadership, coaching, and team development, and for promoting products and services to guests.
Responsibilities
Develop sales and technical teammates to produce a consistent 5‑star Guest experience.
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, with thorough knowledge of services, products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction.
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating and performing performance management and development of teammates.
Control expenses through management of payroll, telephone usage, store maintenance and repairs, supplies, utilities and other controllable expenses.
Responsible for inventory management, including pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain store condition and cleanliness to Monro standards and consistently ensure guest‑ready condition.
Schedule guest appointments and assign teammates according to skill level for efficient vehicle service/repair completion.
Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty and retention.
Assist teammates in conveying repair and service needs to guests.
Understand and adhere to company policies, government standards including environmental codes, and ASNI/OSHA standards.
Maintain technical knowledge and capabilities through completion of all required Monro University training courses.
Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines.
Perform other duties as assigned and required.
Profile Summary
Guest and team focused mindset with extensive experience in customer‑facing environments.
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
Business mentality with the drive to exceed established goals.
Basic math skills to calculate discounts, interest and percentages.
Proactive with demonstrated proficiency in multi‑tasking within a fast‑paced environment.
Initiate problem‑solving and decision making, collecting data to produce practical solutions.
Mentor, coach and develop teammates effectively.
Resolve customer complaints through problem solving.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Experience managing inventory, merchandising and customer service.
Strong communication skills to effectively interact with teammates and guests.
Complete all Monro required training with the guidelines and timing provided.
Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).
Work Environment & Physical Requirements
Ability to work flexible hours, days, evenings, weekends and holidays.
Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling and twisting.
Benefits
Performance based incentives.
Paid vacation for full‑time teammates.
401(k) eligibility immediately upon hire.
Direct Deposit.
Employee Discounts.
Healthcare, Vision, and Dental for full‑time teammates.
Employee Access Perks.
Career Advancement Opportunities.
Compensation The yearly salary for this role is $65,000‑$72,000. This role is eligible for additional compensation and incentives. Pay will be based on experience level.
Growth Opportunity At Monro we’re committed to helping our teammates grow their careers through coursework, leadership development, and open opportunities. Our teammates receive on‑the‑job training, company‑sponsored certifications, and access to Monro University curriculum that empowers them to advance to the next level of their careers.
Monro Inc. is proud to be an Equal Employment Opportunity / Affiantive Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status or any other characteristic protected by federal, state or local law.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
#J-18808-Ljbffr