Advance Auto Parts
General Manager II - Store 1816 New Castle IN
Advance Auto Parts, New Castle, Indiana, United States, 47362
General Manager II - Store 1816 New Castle IN
A General Manager must be committed to inspiring our team, helping our Customers succeed and growing our business with integrity. This professional level sales and management position supports functions on both sides of the business. The role requires an understanding of store systems, automotive systems, parts knowledge and the ability to identify, troubleshoot and project assist for DIY. The General Manager is responsible for developing and maintaining Professional Customer relationships and program growth, accounting for financial metrics and maintaining service and appearance standards. The position is exempt and requires a minimum of 50‑55 hours per week (excluding meal break periods). The average schedule is 5‑6 days a week, with 11‑hour shifts including rotating nights and weekends, one hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets and other business demands. General Managers are required to work a schedule based on the needs of the business.
Primary Responsibilities
Achieve overall store sales goals and service objectives
Manage and grow Professional Customer relationships/sales, including building and holding the team accountable to executing Customer action plans
Selection, hiring, development, performance management, coaching, scheduling and engagement of store Team Members
Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and Professional)
Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
Lead change management
Embrace diversity and foster a respectful environment for both Customers and Team Members
Secondary Responsibilities
Provide DIY service including battery installation, testing, wiper install, etc.
Assist District/Region in other functions upon request
Success Factors
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Ability to become ASE P2 certified or ASE ready equivalent
Execute and train on project and product quality recommendations
Advanced parts lookup and sourcing
Execute and train on all store operational processes and procedures, including testing and diagnostic equipment for DIY services
Execute and train on inventory systems and store equipment
Execute and train on POS and Parts lookup systems
Review and analyze P&L statement
Recruit, select, hire and develop quality Team Members
Build and grow relationships with Professional Customers
Essential Job Skills Necessary for Success as a General Manager
Working knowledge of automotive systems preferred
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Review and analyze business reports, such as profit and loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Work an assortment of days, evenings and weekends as needed
Prior experience that sets a General Manager up for success
2‑3 years of experience managing a team of 10‑20 Team Members in a fast‑paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
Education
High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred.
Certificates, Licenses, Registrations
Must have a valid driver’s license
ASE certification preferred, but not required
Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.
Position is eligible for sales commission based on individual or store performance.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
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Primary Responsibilities
Achieve overall store sales goals and service objectives
Manage and grow Professional Customer relationships/sales, including building and holding the team accountable to executing Customer action plans
Selection, hiring, development, performance management, coaching, scheduling and engagement of store Team Members
Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and Professional)
Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
Lead change management
Embrace diversity and foster a respectful environment for both Customers and Team Members
Secondary Responsibilities
Provide DIY service including battery installation, testing, wiper install, etc.
Assist District/Region in other functions upon request
Success Factors
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Ability to become ASE P2 certified or ASE ready equivalent
Execute and train on project and product quality recommendations
Advanced parts lookup and sourcing
Execute and train on all store operational processes and procedures, including testing and diagnostic equipment for DIY services
Execute and train on inventory systems and store equipment
Execute and train on POS and Parts lookup systems
Review and analyze P&L statement
Recruit, select, hire and develop quality Team Members
Build and grow relationships with Professional Customers
Essential Job Skills Necessary for Success as a General Manager
Working knowledge of automotive systems preferred
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Review and analyze business reports, such as profit and loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Work an assortment of days, evenings and weekends as needed
Prior experience that sets a General Manager up for success
2‑3 years of experience managing a team of 10‑20 Team Members in a fast‑paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
Education
High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred.
Certificates, Licenses, Registrations
Must have a valid driver’s license
ASE certification preferred, but not required
Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.
Position is eligible for sales commission based on individual or store performance.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
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