Gallagher
Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
The Branch Consulting Director is a leadership role within the US GBS Benefits business line, responsible for developing consultants who can deliver strategic, optimized solutions by leveraging industry expertise and the full spectrum of Gallagher solutions and resources. This role combines technical and tactical leadership with a strong focus on consulting excellence. The Director will guide client‑facing discussions, instill best‑in‑class consulting methodologies, and manage a high‑performing health consulting team.
A core responsibility is to build and scale a high‑impact team by utilizing existing infrastructure, identifying and addressing capability gaps through new tools and training, and strategically recruiting top external talent to enhance capabilities and expand market reach. The Branch Consulting Director plays a pivotal role in driving Client Satisfaction, measured through increased Net Promoter Scores (NPS) and Client Retention. This includes serving as an escalation point to strengthen client relationships and foster strategic innovation.
Success in this role requires strong business acumen, deep knowledge of Gallagher offerings and resources, along with a growth‑oriented mindset focused on whitespace expansion. The ideal candidate will demonstrate patience in change management, foster a culture of continuous learning, and provide timely, constructive feedback. They will be an articulate communicator with the ability to coach and develop a team in both technical and interpersonal skills—ultimately creating game‑changing consultants.
How You'll Make an Impact
Leadership
Proactively identify and address potential issues that may impact client retention, mentoring others to adopt a forward‑thinking approach. Lead through influence, inspiring action and alignment across teams without relying solely on authority. Foster a culture of humility, openness to new ideas, and continuous learning. Align financial strategies with long‑term business objectives and optimize resource allocation. Track and report on key business metrics and growth targets for the Branch and individuals. Team Development
Build and scale a high‑performing consulting team by leveraging existing infrastructure and creating new tools and training programs. Recruit top external talent to enhance capabilities and expand market reach. Coach both technical and soft skill areas to develop well‑rounded, client‑focused consultants. Promote consulting excellence in client discussions, ensuring alignment with business goals and industry best practices. Advocate for others and seek opportunities for continued development, providing positive and constructive feedback in real‑time. Client Strategy & Relationship Management
Guide consultants in delivering strategic, optimized solutions using Gallagher’s full suite of offerings, including Point Solution capabilities. Serve as a trusted escalation point for client issues, navigating sensitive topics with professionalism. Drive improvements in client satisfaction, measured through NPS and retention metrics. Monitor and address gaps in scope of work, ensuring client engagements are comprehensive and value‑driven. Cross‑Functional Collaboration
Collaborate closely with Sales, Practice Leaders, Business Line leadership, and Shared Services to ensure alignment and integration of consulting strategies. Champion best‑practice methodologies across teams to drive consistency, quality, and innovation. Act as a connector between departments to streamline processes and enhance client outcomes. Change Management & Innovation
Lead with patience and adaptability through organizational change and evolving market dynamics. Encourage a growth mindset across the team to embrace new techniques and innovative approaches. Identify whitespace opportunities and drive expansion into new consulting areas. Work with Branch Leaders to incorporate M&A activity. Reporting Relationship
Solid line reporting to Branch Area President. Dotted line reporting to Regional Consulting Leader. Dotted line management of Branch Consulting Directors. About You
Required Bachelor’s degree and 7 years related experience. Excellent knowledge of the insurance brokerage business. Preferred Strong people and process management experience. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Benefits Summary
Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax‑advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other Benefits
Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more… We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Leadership
Proactively identify and address potential issues that may impact client retention, mentoring others to adopt a forward‑thinking approach. Lead through influence, inspiring action and alignment across teams without relying solely on authority. Foster a culture of humility, openness to new ideas, and continuous learning. Align financial strategies with long‑term business objectives and optimize resource allocation. Track and report on key business metrics and growth targets for the Branch and individuals. Team Development
Build and scale a high‑performing consulting team by leveraging existing infrastructure and creating new tools and training programs. Recruit top external talent to enhance capabilities and expand market reach. Coach both technical and soft skill areas to develop well‑rounded, client‑focused consultants. Promote consulting excellence in client discussions, ensuring alignment with business goals and industry best practices. Advocate for others and seek opportunities for continued development, providing positive and constructive feedback in real‑time. Client Strategy & Relationship Management
Guide consultants in delivering strategic, optimized solutions using Gallagher’s full suite of offerings, including Point Solution capabilities. Serve as a trusted escalation point for client issues, navigating sensitive topics with professionalism. Drive improvements in client satisfaction, measured through NPS and retention metrics. Monitor and address gaps in scope of work, ensuring client engagements are comprehensive and value‑driven. Cross‑Functional Collaboration
Collaborate closely with Sales, Practice Leaders, Business Line leadership, and Shared Services to ensure alignment and integration of consulting strategies. Champion best‑practice methodologies across teams to drive consistency, quality, and innovation. Act as a connector between departments to streamline processes and enhance client outcomes. Change Management & Innovation
Lead with patience and adaptability through organizational change and evolving market dynamics. Encourage a growth mindset across the team to embrace new techniques and innovative approaches. Identify whitespace opportunities and drive expansion into new consulting areas. Work with Branch Leaders to incorporate M&A activity. Reporting Relationship
Solid line reporting to Branch Area President. Dotted line reporting to Regional Consulting Leader. Dotted line management of Branch Consulting Directors. About You
Required Bachelor’s degree and 7 years related experience. Excellent knowledge of the insurance brokerage business. Preferred Strong people and process management experience. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Benefits Summary
Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax‑advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other Benefits
Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more… We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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