Qualitrol
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Qualitrol Job Description Role Field Service Engineer
Location New Jersey, Maryland, Delaware, Washington DC, or Philadelphia area
Benefits
Competitive salary
28 days of paid time off (includes PTO and Holidays)
Health benefits effective first day
Flexible working hours
Up to 100% education reimbursement towards a degree
401k matching (vesting immediately)
Annual reviews and career development planning
Paid maternity/paternity leave, adoption leave, life insurance and more
Family friendly environment
Impact Passionate about providing reliable solutions to customers in the world of industrial manufacturing? Qualitrol is seeking a motivated individual to join our service team as a Field Service Engineer.
As an FSE, you will be required to travel to customers’ sites to perform professional services. Our service solutions include in-the-field installation, commissioning, and repair of Qualitrol products. You will be responsible for planning travel to and from clients’ sites, preparing equipment for the jobs, meeting with clients and performing the work, and generating reports upon completion of the projects. Most projects range from 1 to 3 days, but larger projects can be assigned.
Additionally, you will complete any assigned customer product training while collaborating with colleagues in manufacturing, engineering, sales, and marketing. You will also interface with customers to understand their requirements, expedite repairs, improve operational efficiency, reduce future service problems, and address product quality, functionality and reliability issues.
Proficiencies
Promote and perform onsite professional services to support customer’s reliability initiatives. (80%)
Qualifications
Promote and perform onsite professional services to support customer’s reliability initiatives. (80%)
Conduct service, repair and/or installation of products at customer site, including electrical and mechanical testing.
Diagnose system failures and determine the most cost-effective solution.
Assist customers in developing preventive maintenance strategies.
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
Provide remote/onsite product training for clients looking to improve their knowledge of the products and their applications. (10%)
Help customers understand technical applications of our products.
Create reports and supplemental service documentation in the internal database. Forward reports to customers when services are performed. (10%)
Products supported include Dissolved Gas Analyzers (DGA), Condition Based Monitoring (CBM) systems, Partial Discharge Monitors (PDM), Bushing Monitors (BM) and Transformer Monitoring System (TMS). These products use our SmartSub software platform which ties together into a user-friendly graphical user interface.
As a Field Service Engineer at Qualitrol, you’ll have opportunities to progress into Senior Field Service roles, more specialized technical roles, or management positions.
Skills & Experience
Bachelor’s degree in Electrical or Mechanical engineering, Physical Sciences, or related field. An Associate’s degree and Military or Electrical Utility work experience may be considered in lieu of a Bachelor’s degree.
Able to demonstrate a successful career, with previous experience in service, maintenance, or engineering role.
Experience working with various meters, digital oscilloscopes.
Ability to independently analyze, troubleshoot and use judgement to solve issues while on customer site.
Strong ability to deliver training to our customers in a class setting as well as in a practical hands‑on environment.
Have a driver’s license, acceptable driving record, valid passport (or ability to obtain one), and availability to travel. This position is remote and will require up to 70% travel.
Preferred Skills
Electronic, electro/mechanical experience
Power industry/utility experience
SCADA communications with multiple protocols
Working Conditions
Lift up to 75lbs
Indoor/Outdoor work in substation or power plant environment
Hard hat, safety shoes, FR (flame retardant) clothing, ladder, safety harness, etc.
About Us QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition‑based monitoring.
Pay Range The salary range for this position (in local currency) is 56,900.00 - 105,700.00
Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
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Qualitrol Job Description Role Field Service Engineer
Location New Jersey, Maryland, Delaware, Washington DC, or Philadelphia area
Benefits
Competitive salary
28 days of paid time off (includes PTO and Holidays)
Health benefits effective first day
Flexible working hours
Up to 100% education reimbursement towards a degree
401k matching (vesting immediately)
Annual reviews and career development planning
Paid maternity/paternity leave, adoption leave, life insurance and more
Family friendly environment
Impact Passionate about providing reliable solutions to customers in the world of industrial manufacturing? Qualitrol is seeking a motivated individual to join our service team as a Field Service Engineer.
As an FSE, you will be required to travel to customers’ sites to perform professional services. Our service solutions include in-the-field installation, commissioning, and repair of Qualitrol products. You will be responsible for planning travel to and from clients’ sites, preparing equipment for the jobs, meeting with clients and performing the work, and generating reports upon completion of the projects. Most projects range from 1 to 3 days, but larger projects can be assigned.
Additionally, you will complete any assigned customer product training while collaborating with colleagues in manufacturing, engineering, sales, and marketing. You will also interface with customers to understand their requirements, expedite repairs, improve operational efficiency, reduce future service problems, and address product quality, functionality and reliability issues.
Proficiencies
Promote and perform onsite professional services to support customer’s reliability initiatives. (80%)
Qualifications
Promote and perform onsite professional services to support customer’s reliability initiatives. (80%)
Conduct service, repair and/or installation of products at customer site, including electrical and mechanical testing.
Diagnose system failures and determine the most cost-effective solution.
Assist customers in developing preventive maintenance strategies.
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
Provide remote/onsite product training for clients looking to improve their knowledge of the products and their applications. (10%)
Help customers understand technical applications of our products.
Create reports and supplemental service documentation in the internal database. Forward reports to customers when services are performed. (10%)
Products supported include Dissolved Gas Analyzers (DGA), Condition Based Monitoring (CBM) systems, Partial Discharge Monitors (PDM), Bushing Monitors (BM) and Transformer Monitoring System (TMS). These products use our SmartSub software platform which ties together into a user-friendly graphical user interface.
As a Field Service Engineer at Qualitrol, you’ll have opportunities to progress into Senior Field Service roles, more specialized technical roles, or management positions.
Skills & Experience
Bachelor’s degree in Electrical or Mechanical engineering, Physical Sciences, or related field. An Associate’s degree and Military or Electrical Utility work experience may be considered in lieu of a Bachelor’s degree.
Able to demonstrate a successful career, with previous experience in service, maintenance, or engineering role.
Experience working with various meters, digital oscilloscopes.
Ability to independently analyze, troubleshoot and use judgement to solve issues while on customer site.
Strong ability to deliver training to our customers in a class setting as well as in a practical hands‑on environment.
Have a driver’s license, acceptable driving record, valid passport (or ability to obtain one), and availability to travel. This position is remote and will require up to 70% travel.
Preferred Skills
Electronic, electro/mechanical experience
Power industry/utility experience
SCADA communications with multiple protocols
Working Conditions
Lift up to 75lbs
Indoor/Outdoor work in substation or power plant environment
Hard hat, safety shoes, FR (flame retardant) clothing, ladder, safety harness, etc.
About Us QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition‑based monitoring.
Pay Range The salary range for this position (in local currency) is 56,900.00 - 105,700.00
Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
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