GEICO
Senior Conversational Designer – IVR
Locations:
Palo Alto, CA; Manhattan, NYC; Seattle, WA (hybrid – 2‑3 days on‑site)
Base Pay Range $109,675.00/yr – $172,200.00/yr
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
GEICO is looking for a passionate and talented Sr. Conversational Designer. This role will work on a variety of conversational platforms, designing experiences that serve customer needs across the enterprise and connect to different communication channels. The individual will work closely with product managers, engineers and other experienced designers from initial concept and strategy through execution. Your background in conversational design will help guide the team in creating designs that are focused on natural interactions for customers.
Job Responsibilities
Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences
Design conversational flows, wireframes, and mockups for new and existing interactions across a variety of channels (chatbots, IVR, voice)
Advocate for the customer through human‑centered research methodologies
Create new guidelines, best practices and build a stronger foundation of conversational design principles
Complete analysis of existing conversation paths to discover improvement opportunities in both conversation and expansion of AI or Machine Learning
Champion prioritization of design‑centered product enhancements grounded in research and analysis
Collaborate closely with tech partners to leverage new machine learning, AI platforms, and NLP to build engaging cross‑channel conversational experiences
Scope requests, develop and communicate a level of effort, plan work in a team environment, adjust quickly to changes or new information, and elevate when necessary
Basic Qualifications
5+ years of experience in conversational design
Bachelor’s Degree in a related field
Application of Natural Language Processing and Conversation Design principles used in successful creation of customer‑facing voice/chat experiences
Expertise and background in analysis of conversational flows and surveys
Preferred Qualifications
Experience designing for cross‑channel experiences
Understanding of machine learning and AI interfaces
Effective communication and storytelling skills
Proficiency with design tools and conversation platforms, such as Figma, DialogFlow, Amazon Lex
Experience in prompt engineering and working with LLM and RAG systems
Familiarity with working in an established design system
Understanding of content strategy and design principles
UX research and testing background, interviewing end users
Annual Salary $109,675.00 – $172,200.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
GEICO Pledge Great Company:
At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
Great Careers:
We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry‑leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture:
We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging that values different perspectives.
Great Rewards:
We offer compensation and benefits built to enhance your physical well‑being, mental and emotional health and financial future. Comprehensive Total Rewards program, 401K with 6% match, performance incentives, tuition assistance, mental healthcare, fertility and adoption assistance, and GEICO Flex workplace flexibility.
Eligibility & EEO Statement The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Design, Art/Creative, and Information Technology
Industry Insurance
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Palo Alto, CA; Manhattan, NYC; Seattle, WA (hybrid – 2‑3 days on‑site)
Base Pay Range $109,675.00/yr – $172,200.00/yr
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
GEICO is looking for a passionate and talented Sr. Conversational Designer. This role will work on a variety of conversational platforms, designing experiences that serve customer needs across the enterprise and connect to different communication channels. The individual will work closely with product managers, engineers and other experienced designers from initial concept and strategy through execution. Your background in conversational design will help guide the team in creating designs that are focused on natural interactions for customers.
Job Responsibilities
Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences
Design conversational flows, wireframes, and mockups for new and existing interactions across a variety of channels (chatbots, IVR, voice)
Advocate for the customer through human‑centered research methodologies
Create new guidelines, best practices and build a stronger foundation of conversational design principles
Complete analysis of existing conversation paths to discover improvement opportunities in both conversation and expansion of AI or Machine Learning
Champion prioritization of design‑centered product enhancements grounded in research and analysis
Collaborate closely with tech partners to leverage new machine learning, AI platforms, and NLP to build engaging cross‑channel conversational experiences
Scope requests, develop and communicate a level of effort, plan work in a team environment, adjust quickly to changes or new information, and elevate when necessary
Basic Qualifications
5+ years of experience in conversational design
Bachelor’s Degree in a related field
Application of Natural Language Processing and Conversation Design principles used in successful creation of customer‑facing voice/chat experiences
Expertise and background in analysis of conversational flows and surveys
Preferred Qualifications
Experience designing for cross‑channel experiences
Understanding of machine learning and AI interfaces
Effective communication and storytelling skills
Proficiency with design tools and conversation platforms, such as Figma, DialogFlow, Amazon Lex
Experience in prompt engineering and working with LLM and RAG systems
Familiarity with working in an established design system
Understanding of content strategy and design principles
UX research and testing background, interviewing end users
Annual Salary $109,675.00 – $172,200.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
GEICO Pledge Great Company:
At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
Great Careers:
We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry‑leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture:
We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging that values different perspectives.
Great Rewards:
We offer compensation and benefits built to enhance your physical well‑being, mental and emotional health and financial future. Comprehensive Total Rewards program, 401K with 6% match, performance incentives, tuition assistance, mental healthcare, fertility and adoption assistance, and GEICO Flex workplace flexibility.
Eligibility & EEO Statement The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Design, Art/Creative, and Information Technology
Industry Insurance
#J-18808-Ljbffr