IVR Business Analyst with Call flow Design experience(NEED ONLY US CITIZENS) (Ch

Title: IVR Business Analyst Location: Charlotte,NC(Onsite) Job Type: Contract Required Skills & Qualifications Proven experience as a Business Analyst in IVR / Contact Center environments Strong hands-on experience in IVR call flow design and customer journey mapping Expertise in documenting requirements using BRDs, FRDs, and user stories Experience with IVR platforms such as Genesys, Avaya, Cisco, NICE, Amazon Connect, or similar Knowledge of DTMF, speech recognition (ASR), text-to-speech (TTS) concepts Understanding of call routing, queue management, and CRM integration Strong analytical, problem-solving, and communication skills Ability to work with cross-functional technical and non-technical teams Thanks Aatmesh aatmesh.singh@ampstek.com