Job Summary
The anticipated duration of this assignment is approximately six months with potential to extend. As a patient-focused organization, UCSF Medical Center exists to enhance the health and well‑being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.
Practice Coordinator Role
The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. The PC provides support to all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC is responsible for maintenance of routine clerical operations and communications, adheres to UCSF House and Telephone Standards, provides the best customer service, facilitates accurate information flow between medical staff and departments to maximize unit efficiency, and works at any UCSF campus as needed.
Required Qualifications
- High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
- Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (e.g., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
- Ability to analyze situations, prioritize, and develop solutions and make recommendations.
- Ability to work with minimal supervision.
- Ability to use good judgment and work independently, at times under the pressure of deadlines.
- Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
- Basic math skills required.
- Proven ability to deal with a wide variety of individuals and to handle patients sensitively and effectively.
- Excellent organizational and problem‑solving skills.
- Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
- Demonstrated administrative/office coordination skills.
- Demonstrated knowledge of medical practice terminology.
Preferred Qualifications
- Demonstrated experience in healthcare (may include medical, dental or veterinary) in patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
- Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
- Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
- Prior experience with EPIC.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences.
PRIDE Values
UCSF is a diverse community. We value professionalism, respect, integrity, diversity and excellence—our PRIDE values. We are committed to equity, building a broadly diverse workforce, welcoming and supportive culture, and providing culturally competent care.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization & Job Details
TEP – Temporary Employment Program
- Job Code and Payroll Title: PRACTICE CRD 2
- Job Category: Administrative Support, Professional and Managerial, Support Services, Temporary Employment
- Bargaining Unit: Teamsters Local 2010 – Clerical and Allied Services Unit (CX)
- Employment Class: Temporary Employment
- Percentage: 100%
- Location: San Francisco, CA
- Work Style: Fully On‑Site
- Shift: Days
- Shift Length: 8 Hours