IBM
Content Manager OnDemand Technical Support Professional
IBM, San Jose, California, United States, 95199
Content Manager OnDemand Technical Support Professional
Apply to join IBM’s Content Manager OnDemand (CMOD) team as a Technical Support Professional. This role specializes in providing technical assistance to customers, managing complex problem determination, and ensuring high customer satisfaction across a global, 24x7 support environment. Introduction
IBM Content Manager OnDemand is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports, and other data. Your Role And Responsibilities
Provide technical support assistance to customers using problem determination and source identification skills. Utilize technical and negotiation skills in collaboration with other support operations to prioritize and diagnose problems to resolution. Communicate action plans to customers or IBM representatives as appropriate. Recommend and implement improvements to existing technical support tools, procedures, and processes. Provide training and mentorship for others on the team. Contribute to departmental attainment of organizational objectives and high customer satisfaction. Document problem solutions within the company knowledge base. Manage daily requests and priorities. Preferred Education
Bachelor’s Degree Required Technical And Professional Expertise
Over 5 years of hands‑on experience with product development. Strong experience as a full‑time software developer in C, C++, and Java. Solid understanding of the software development lifecycle and tools. Experience in operating systems (Windows, Linux, UNIX) administration and troubleshooting. Advanced skills in log analysis, trace interpretation, and root‑cause identification. Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD. Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs). Preferred Technical And Professional Experience
Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations. Over 5 years of experience with CMOD architecture, components, and deployment models. Experience in CMOD configuration, performance tuning, capacity planning, and indexing/retrieval processes. Ability to analyze and resolve issues related to ARS logs and related services. Experience in supporting customers with enterprise‑grade CMOD deployments and SLA requirements. Knowledge of LDAP and enterprise content management ecosystems. Experience with CMOD on Cloud or hybrid deployments. Strong communication, analytical thinking, and customer‑service skills. Self‑starter, quick learner, and thrives in a fast‑paced environment. Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing, Public Relations, and Writing/Editing Industries
IT Services and IT Consulting Location: United States (remote work possible) Salary: $195,000.00 – $293,000.00 (San Jose, CA) Referrals increase your chances of interviewing at IBM by 2x.
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Apply to join IBM’s Content Manager OnDemand (CMOD) team as a Technical Support Professional. This role specializes in providing technical assistance to customers, managing complex problem determination, and ensuring high customer satisfaction across a global, 24x7 support environment. Introduction
IBM Content Manager OnDemand is an enterprise content management (ECM) and report management solution for archiving and managing high volumes of documents, reports, and other data. Your Role And Responsibilities
Provide technical support assistance to customers using problem determination and source identification skills. Utilize technical and negotiation skills in collaboration with other support operations to prioritize and diagnose problems to resolution. Communicate action plans to customers or IBM representatives as appropriate. Recommend and implement improvements to existing technical support tools, procedures, and processes. Provide training and mentorship for others on the team. Contribute to departmental attainment of organizational objectives and high customer satisfaction. Document problem solutions within the company knowledge base. Manage daily requests and priorities. Preferred Education
Bachelor’s Degree Required Technical And Professional Expertise
Over 5 years of hands‑on experience with product development. Strong experience as a full‑time software developer in C, C++, and Java. Solid understanding of the software development lifecycle and tools. Experience in operating systems (Windows, Linux, UNIX) administration and troubleshooting. Advanced skills in log analysis, trace interpretation, and root‑cause identification. Familiarity with database backends (DB2, Oracle, SQL Server) and their interaction with CMOD. Familiarity with APIs and SDKs used for CMOD integration (e.g., ODWEK, REST APIs). Preferred Technical And Professional Experience
Ability to debug in Java, C/C++, or scripting languages used in CMOD integrations. Over 5 years of experience with CMOD architecture, components, and deployment models. Experience in CMOD configuration, performance tuning, capacity planning, and indexing/retrieval processes. Ability to analyze and resolve issues related to ARS logs and related services. Experience in supporting customers with enterprise‑grade CMOD deployments and SLA requirements. Knowledge of LDAP and enterprise content management ecosystems. Experience with CMOD on Cloud or hybrid deployments. Strong communication, analytical thinking, and customer‑service skills. Self‑starter, quick learner, and thrives in a fast‑paced environment. Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing, Public Relations, and Writing/Editing Industries
IT Services and IT Consulting Location: United States (remote work possible) Salary: $195,000.00 – $293,000.00 (San Jose, CA) Referrals increase your chances of interviewing at IBM by 2x.
#J-18808-Ljbffr