U.S. Courts
Information Technology Support Specialist
U.S. Courts, Washington, District of Columbia, us, 20022
The Information Technology Support Specialist provides technical support to judges, chambers staff, and court staff in the areas of installing, configuring, troubleshooting, and repairing IT hardware and software applications, O365 administration, server and network support, and telecommunication systems support for VoIP and cellular phones. The incumbent also trains judges and court personnel in the use of automated systems and supports courtroom technology.
A generous benefits package is available to full‑time permanent court employees, including paid vacation and sick leave, paid parental leave, 11 paid federal holidays per year, optional participation in Federal Employees Health Benefits plans (health, dental and vision), Federal Employees Group Life Insurance, Flexible Benefits Program, Long‑Term Care Insurance, Health Care Reimbursement (HCRA), Dependent Care Reimbursement (HCRA), public transportation subsidy, on‑site fitness center, Employee Assistance Program (EAP), participation in FERS, optional participation in the Thrift Savings Plan (up to 5% employer matched), and Public Service Loan Forgiveness program pursuant to the terms of the PSLF program.
Entry Level
CL 25 ($55,940 - $90,898): Candidates must possess a high school diploma (or equivalency) and a minimum of one (1) year of specialized experience providing progressively responsible technical support in the information technology field equivalent to the CL‑24 (GS 8) OR a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below.
CL 26 ($61,603 - $100,097): Candidates must possess a minimum of two (2) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least one year of specialized experience must have been at or equivalent to the CL‑25 (GS 9).
Experienced Level
CL 27 ($67,660 - $110,012): Candidates must possess a minimum of three (3) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least one year of specialized experience must have been at or equivalent to the CL‑26 (GS 10).
CL 28 ($81,117 - $131,826): Candidates must possess a minimum of four (4) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least two years of specialized experience must have been at or equivalent to the CL‑27 (GS 11).
Superior Academic Achievement
An overall "B" grade point average equaling 2.90 or better of a possible 4.0; AND/OR
Standing in the upper third of the class; AND/OR
GPA 3.5 average or better in the major field of study, such as Computer Science or a related field that would prepare a candidate well to perform in this position; AND/OR
Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies.
Completion of one academic year (18 semester or 27 quarter hours) of graduate study at an accredited college or university. A degree program in in computer science, information systems, or a related field is preferred.
Required Competencies
Strong customer service skills
Excellent written and verbal communication skills
Ability to function as a team player in a fast‑paced, team‑oriented office environment
Possess a demeanor and appearance appropriate for a professional office environment
Proficiency with Windows desktops in a networked environment
Proficiency with Microsoft 365 applications (including Word, Outlook, Excel and Teams)
Ability to install, configure, update, and troubleshoot computer hardware and peripherals (including cell phones and tablets)
Knowledge of IT security best practices and the ability to understand and follow IT security policies and procedures
Ability to up lift 50+ pounds of IT equipment
Preferred Qualifications
Experience with Microsoft Entra ID
Experience with Microsoft Intune
Experience installing and configuring A/V systems (including troubleshooting)
Experience using Microsoft SharePoint
Experience with VoIP phone systems
Experience with configuring devices for remote access over a VPN
IT certifications
Experience using servers and desktops in a virtualized environment
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A generous benefits package is available to full‑time permanent court employees, including paid vacation and sick leave, paid parental leave, 11 paid federal holidays per year, optional participation in Federal Employees Health Benefits plans (health, dental and vision), Federal Employees Group Life Insurance, Flexible Benefits Program, Long‑Term Care Insurance, Health Care Reimbursement (HCRA), Dependent Care Reimbursement (HCRA), public transportation subsidy, on‑site fitness center, Employee Assistance Program (EAP), participation in FERS, optional participation in the Thrift Savings Plan (up to 5% employer matched), and Public Service Loan Forgiveness program pursuant to the terms of the PSLF program.
Entry Level
CL 25 ($55,940 - $90,898): Candidates must possess a high school diploma (or equivalency) and a minimum of one (1) year of specialized experience providing progressively responsible technical support in the information technology field equivalent to the CL‑24 (GS 8) OR a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below.
CL 26 ($61,603 - $100,097): Candidates must possess a minimum of two (2) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least one year of specialized experience must have been at or equivalent to the CL‑25 (GS 9).
Experienced Level
CL 27 ($67,660 - $110,012): Candidates must possess a minimum of three (3) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least one year of specialized experience must have been at or equivalent to the CL‑26 (GS 10).
CL 28 ($81,117 - $131,826): Candidates must possess a minimum of four (4) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least two years of specialized experience must have been at or equivalent to the CL‑27 (GS 11).
Superior Academic Achievement
An overall "B" grade point average equaling 2.90 or better of a possible 4.0; AND/OR
Standing in the upper third of the class; AND/OR
GPA 3.5 average or better in the major field of study, such as Computer Science or a related field that would prepare a candidate well to perform in this position; AND/OR
Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies.
Completion of one academic year (18 semester or 27 quarter hours) of graduate study at an accredited college or university. A degree program in in computer science, information systems, or a related field is preferred.
Required Competencies
Strong customer service skills
Excellent written and verbal communication skills
Ability to function as a team player in a fast‑paced, team‑oriented office environment
Possess a demeanor and appearance appropriate for a professional office environment
Proficiency with Windows desktops in a networked environment
Proficiency with Microsoft 365 applications (including Word, Outlook, Excel and Teams)
Ability to install, configure, update, and troubleshoot computer hardware and peripherals (including cell phones and tablets)
Knowledge of IT security best practices and the ability to understand and follow IT security policies and procedures
Ability to up lift 50+ pounds of IT equipment
Preferred Qualifications
Experience with Microsoft Entra ID
Experience with Microsoft Intune
Experience installing and configuring A/V systems (including troubleshooting)
Experience using Microsoft SharePoint
Experience with VoIP phone systems
Experience with configuring devices for remote access over a VPN
IT certifications
Experience using servers and desktops in a virtualized environment
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