Jerry
Senior Manager, Contact Center Operations
Join to apply for the Senior Manager, Contact Center Operations role at Jerry.
We are looking for a Senior Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front‑line agents are operating at peak performance. This critical leadership role is responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to consistently hit our sales and service goals.
We are a pre‑IPO startup with $240M in funding, 40X revenue growth in four years, and a $2T market size. We value a talent‑dense environment that accelerates career growth.
Responsibilities
Build and sustain a high‑performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early.
Provide coaching and development to team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations.
Own the day‑to‑day execution of sales and service teams, translating strategic goals into weekly agent‑level plans.
Diagnose performance issues at their root—whether people, process, systems, or execution—and develop action plans that improve inputs, not just outcomes.
Work with product and engineering to identify and implement process improvements & system enhancements, using data and frontline insights to continuously improve agent workflows and customer experience.
Qualifications
3+ years managing a similar sized team of inbound contact center agents and leads in a high‑volume, metric‑driven environment.
Demonstrated ability to manage through other supervisors, holding them accountable for team performance.
Experience using data to diagnose issues and implement operational or behavioral changes that improve outcomes.
Track record of driving performance by managing inputs, not just outcomes.
Comfort working across onshore and offshore teams in a tech‑forward environment.
Ideal Profile
Systems thinker who thrives on creating structure and accountability.
Track record of elevating performance and comfortable with tough conversations.
Brings urgency, clarity, and high standards to everything.
Owns domain fully and takes initiative without external prompting.
Energetic about digging into data and solving root‑cause problems.
Believes feedback is a gift and proactively seeks it.
While we appreciate your interest, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai.
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(k) plan with employer matching, and wellness benefits. Equity opportunities may also be part of your total rewards package. Part‑time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners’ needs. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store and more than 5 million customers. Founded in 2017 by serial entrepreneurs, we have raised more than $240 million in financing.
#J-18808-Ljbffr
We are looking for a Senior Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front‑line agents are operating at peak performance. This critical leadership role is responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to consistently hit our sales and service goals.
We are a pre‑IPO startup with $240M in funding, 40X revenue growth in four years, and a $2T market size. We value a talent‑dense environment that accelerates career growth.
Responsibilities
Build and sustain a high‑performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early.
Provide coaching and development to team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations.
Own the day‑to‑day execution of sales and service teams, translating strategic goals into weekly agent‑level plans.
Diagnose performance issues at their root—whether people, process, systems, or execution—and develop action plans that improve inputs, not just outcomes.
Work with product and engineering to identify and implement process improvements & system enhancements, using data and frontline insights to continuously improve agent workflows and customer experience.
Qualifications
3+ years managing a similar sized team of inbound contact center agents and leads in a high‑volume, metric‑driven environment.
Demonstrated ability to manage through other supervisors, holding them accountable for team performance.
Experience using data to diagnose issues and implement operational or behavioral changes that improve outcomes.
Track record of driving performance by managing inputs, not just outcomes.
Comfort working across onshore and offshore teams in a tech‑forward environment.
Ideal Profile
Systems thinker who thrives on creating structure and accountability.
Track record of elevating performance and comfortable with tough conversations.
Brings urgency, clarity, and high standards to everything.
Owns domain fully and takes initiative without external prompting.
Energetic about digging into data and solving root‑cause problems.
Believes feedback is a gift and proactively seeks it.
While we appreciate your interest, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai.
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(k) plan with employer matching, and wellness benefits. Equity opportunities may also be part of your total rewards package. Part‑time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai Jerry.ai is America’s first and only super app to radically simplify car ownership. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners’ needs. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store and more than 5 million customers. Founded in 2017 by serial entrepreneurs, we have raised more than $240 million in financing.
#J-18808-Ljbffr