CCS Medical
Clinical Diabetes Specialist
Location: US-NY-White plains | US-NY-White plains
Overview Generates new CGM and Insulin Pump referrals by providing virtual and in-person clinical support to prescribing CGM and insulin pump HCPs and patients within an assigned region. Collaborate closely with the Account Executive team in identifying opportunities to open new referral sources and get deeper in existing accounts by providing clinical support. Works closely with the VP of sales and National Clinical Manager in prioritizing time and schedule to ensure the best possible ROI within the assigned territories.
The successful candidate will report directly to the Director, National Clinical. The position location is within assigned territory, and the placement must be willing to travel frequently.
Responsibilities
Endocrinologist and HCP offices
Manufacturing partners
Develop and maintain professional relationships with AE's and manufacturing partners
Provide clinical support and education to offices and patients that result in new CGM and insulin pump referrals
Document office visits with notes in Salesforce and keep Salesforce Calendar updated weekly
Deliver pre-pump education, pump training, and post-training follow-up
Collaborate with and report patient status to prescribing HCPs
Deliver CGM and insulin pump virtual and in-person in-services to physicians, educators, payers, and CCS staff
Provide clinical training and education to: Sales, Enterprise Sales and Enterprise Customers, HCPS and Patients, and all CCS employees
Complete documentation of all education sessions in Salesforce
Participate in programs and in-house meetings on product information and new procedures
Assist in the development of diabetes materials with Marketing
Provide one-on-one training for employees as needed
Attend Regional and National CCS Meetings and Trade Shows or events as requested
Maintain a high degree of confidentiality at all times due to access to sensitive information
Maintain regular, predictable, and consistent attendance, with flexibility to meet departmental needs
Follow all Medicare, Medicaid, HIPAA, and private insurance regulations and requirements
Abide by all regulations, policies, procedures, and standards
Desired Outcomes
Building Customer Loyalty:
Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
Building Partnerships:
Identifies opportunities and takes action to build and maintain strategic relationships between one's area and other teams, departments, customers, or organizations to help achieve business goals.
Building Trust:
Interacts with others in a way that gives them confidence in one's intentions and those of the organization.
Customer Focus:
Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs.
Follow-up:
Monitors the results of delegation, assignments, or projects; considers the skills, knowledge, and experience of the assigned individuals and the characteristics of the assignment or project.
Gaining Commitment:
Uses appropriate interpersonal styles and techniques to gain acceptance of ideas and plans and modifies behavior to accommodate tasks, situations, and individuals involved.
Initiating Action:
Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; being proactive.
Sales Ability and Persuasiveness:
Uses appropriate interpersonal styles and communication methods with prospects and clients to gain acceptance of products, services, and ideas.
Organizational Fit:
The extent to which an organization’s mode of operation and values are consistent with the type of environment that provides personal satisfaction.
Qualifications
Bachelor’s Degree (BA/BS) from four-year college or university and a minimum of 3 years of experience as a Certified Diabetes Care and Education Specialist (CDCES), or the equivalent combination or education and experience.
Certified Diabetes Care and Education Specialist (CDCES) by National Certification Board of Diabetes Educators
Recent adult insulin pump & CGM training experience (one-on-one and group sessions) is required and pediatric insulin (Pediatric pump & CGM training experience preferred)
Current certification(s) on available insulin pumps preferred
Current state licensure as Registered Nurse or Registered Dietitian / Licensed Dietitian
Excellent public speaking and presentation skills
Possesses the skills to work independently and be self-directed
Experience with developing relationships with HCPs and/or other diabetes healthcare professionals
Proficient with various Microsoft Office software such as Word, Excel, Outlook, and PowerPoint
Advanced knowledge of processing methodologies and medical terminology
Knowledge of CCS Medical product line(s), general coverage, clinical criteria, regulatory and compliance standards
Values
Certainty:
The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
Compassion:
We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
Advancement:
We are endlessly looking for ways to progress and become more innovative in all things we do.
CCS is an EEO/AA Employer. M/F/D/V
Company Overview CCS is the strategic partner addressing America’s most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS’s differentiated model is LivingConnected, a human‑led, digitally‑enabled clinical solution. PropheSee—an AI‑powered predictive model that identifies non‑adherence risk and delivers personalized interventions—is an integral part of this solution, creating a first‑of‑its‑kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data‑driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value‑based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS’s approach extends clinical reach while supporting over 200,000 people nationwide with home‑delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work, and with numerous peer‑reviewed publications validating our care management approach, CCS is more than a trusted supplier—we’re a partner in transforming chronic care delivery. To learn more about how CCS is addressing today’s healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.
What We Offer
Competitive Salary
Bonus/Incentive Opportunities/commission:
(if applicable)
Comprehensive Benefits:
Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Growth & Development:
Ongoing training and professional development
Work-Life Balance:
Remote or hybrid work options
Wellness programs and mental health support
#J-18808-Ljbffr
Overview Generates new CGM and Insulin Pump referrals by providing virtual and in-person clinical support to prescribing CGM and insulin pump HCPs and patients within an assigned region. Collaborate closely with the Account Executive team in identifying opportunities to open new referral sources and get deeper in existing accounts by providing clinical support. Works closely with the VP of sales and National Clinical Manager in prioritizing time and schedule to ensure the best possible ROI within the assigned territories.
The successful candidate will report directly to the Director, National Clinical. The position location is within assigned territory, and the placement must be willing to travel frequently.
Responsibilities
Endocrinologist and HCP offices
Manufacturing partners
Develop and maintain professional relationships with AE's and manufacturing partners
Provide clinical support and education to offices and patients that result in new CGM and insulin pump referrals
Document office visits with notes in Salesforce and keep Salesforce Calendar updated weekly
Deliver pre-pump education, pump training, and post-training follow-up
Collaborate with and report patient status to prescribing HCPs
Deliver CGM and insulin pump virtual and in-person in-services to physicians, educators, payers, and CCS staff
Provide clinical training and education to: Sales, Enterprise Sales and Enterprise Customers, HCPS and Patients, and all CCS employees
Complete documentation of all education sessions in Salesforce
Participate in programs and in-house meetings on product information and new procedures
Assist in the development of diabetes materials with Marketing
Provide one-on-one training for employees as needed
Attend Regional and National CCS Meetings and Trade Shows or events as requested
Maintain a high degree of confidentiality at all times due to access to sensitive information
Maintain regular, predictable, and consistent attendance, with flexibility to meet departmental needs
Follow all Medicare, Medicaid, HIPAA, and private insurance regulations and requirements
Abide by all regulations, policies, procedures, and standards
Desired Outcomes
Building Customer Loyalty:
Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
Building Partnerships:
Identifies opportunities and takes action to build and maintain strategic relationships between one's area and other teams, departments, customers, or organizations to help achieve business goals.
Building Trust:
Interacts with others in a way that gives them confidence in one's intentions and those of the organization.
Customer Focus:
Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs.
Follow-up:
Monitors the results of delegation, assignments, or projects; considers the skills, knowledge, and experience of the assigned individuals and the characteristics of the assignment or project.
Gaining Commitment:
Uses appropriate interpersonal styles and techniques to gain acceptance of ideas and plans and modifies behavior to accommodate tasks, situations, and individuals involved.
Initiating Action:
Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; being proactive.
Sales Ability and Persuasiveness:
Uses appropriate interpersonal styles and communication methods with prospects and clients to gain acceptance of products, services, and ideas.
Organizational Fit:
The extent to which an organization’s mode of operation and values are consistent with the type of environment that provides personal satisfaction.
Qualifications
Bachelor’s Degree (BA/BS) from four-year college or university and a minimum of 3 years of experience as a Certified Diabetes Care and Education Specialist (CDCES), or the equivalent combination or education and experience.
Certified Diabetes Care and Education Specialist (CDCES) by National Certification Board of Diabetes Educators
Recent adult insulin pump & CGM training experience (one-on-one and group sessions) is required and pediatric insulin (Pediatric pump & CGM training experience preferred)
Current certification(s) on available insulin pumps preferred
Current state licensure as Registered Nurse or Registered Dietitian / Licensed Dietitian
Excellent public speaking and presentation skills
Possesses the skills to work independently and be self-directed
Experience with developing relationships with HCPs and/or other diabetes healthcare professionals
Proficient with various Microsoft Office software such as Word, Excel, Outlook, and PowerPoint
Advanced knowledge of processing methodologies and medical terminology
Knowledge of CCS Medical product line(s), general coverage, clinical criteria, regulatory and compliance standards
Values
Certainty:
The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
Compassion:
We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
Advancement:
We are endlessly looking for ways to progress and become more innovative in all things we do.
CCS is an EEO/AA Employer. M/F/D/V
Company Overview CCS is the strategic partner addressing America’s most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS’s differentiated model is LivingConnected, a human‑led, digitally‑enabled clinical solution. PropheSee—an AI‑powered predictive model that identifies non‑adherence risk and delivers personalized interventions—is an integral part of this solution, creating a first‑of‑its‑kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data‑driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value‑based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS’s approach extends clinical reach while supporting over 200,000 people nationwide with home‑delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work, and with numerous peer‑reviewed publications validating our care management approach, CCS is more than a trusted supplier—we’re a partner in transforming chronic care delivery. To learn more about how CCS is addressing today’s healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.
What We Offer
Competitive Salary
Bonus/Incentive Opportunities/commission:
(if applicable)
Comprehensive Benefits:
Medical, dental, and vision insurance
401(k) with company match
Paid time off (vacation and holidays)
Growth & Development:
Ongoing training and professional development
Work-Life Balance:
Remote or hybrid work options
Wellness programs and mental health support
#J-18808-Ljbffr