City and County of San Francisco
Health Worker 2 (Interpreter Services) - San Francisco Department of Public Heal
City and County of San Francisco, San Francisco, California, United States, 94199
Health Worker 2 (Interpreter Services) - San Francisco Department of Public Health (2586)
Join to apply for the
Health Worker 2 (Interpreter Services) - San Francisco Department of Public Health (2586)
role at
City and County of San Francisco .
2 days ago Be among the first 25 applicants.
This range is provided by City and County of San Francisco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $73,398.00/yr - $89,206.00/yr
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Application Opening: October 17, 2025
Application Deadline: October 30, 2025
Salary: $73,398 - $89,206 Annually
Appointment Type: Permanent Civil Service
Recruitment ID: CBT-2586-H00164
Mission of the San Francisco Department of Public Health (SFDPH) The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City's only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.
Role description Location: Zuckerberg San Francisco General Hospital (ZSFG)
Shift: Days, evenings, nights, weekends, and/or holiday shifts may be required.
Duties
Provides interpreter services in person, by telephone and video to limited English speaking clients and their families in various venues within the San Francisco Department of Public Health;
Translates correspondence, medical histories, medical procedures and instructions, medical consent forms, patient education brochures and other documents as necessary;
Serves as office dispatcher and dispatches interpreters to the appropriate departments by using all available resources;
Performs telephone dispatching;
Performs incidental clerical duties such as keeping records, answering the telephone and arranging client appointments; and
Performs computer data entry.
The Health Worker 2 (Interpreter Services) performs other related duties as assigned/required.
Working Conditions Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities, the homeless population, and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions.
How to qualify
One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties: serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations; providing referral and follow up services or otherwise coordinating care; providing informal counseling, social support and advocacy to targeted populations; escorting and transporting clients; providing courier/dispatcher functions; performing pre‑clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure.
One year of verifiable experience working as a Medical Interpreter; or possession of a Certificate of Completion of a Medical Interpreter educational program from an accredited college or university; or possession of a national certification in Interpreting from the Certification Commission for Healthcare Interpreter (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI); or possession of a Bachelor's Degree or higher in Interpreting or Translation and Interpretation from an accredited college or University.
A) Bilingual in English and Spanish; or B) Bilingual in English and Cantonese; or C) Bilingual in Cantonese and Mandarin.
Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience for minimum qualification #1.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One‑year full‑time employment is equivalent to 2,000 hours (based on a 40‑hour work week).
Special Conditions The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.
Important Note Please make sure it is clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.
Selection Procedures After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.
Assessment Component Candidates that meet the minimum qualifications will be invited to participate in an oral exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: Knowledge of medical interpreting protocol and techniques; Care coordination; Judgment and decision making; Knowledge of, and ability to interpret and apply practices, policies, laws, regulations, and procedures; Interpersonal relations; Knowledge of, and ability to apply de‑escalation techniques with patient/client; Interviewing; Reading comprehension; Written communication; Oral communication; and/or Clerical knowledge.
Oral Exam (Weight: 100%) Candidates must achieve a passing score on the oral exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.
Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Language Proficiency Exam Candidates deemed qualified who meet the special language condition must pass a departmentally approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position.
Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.
The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, can be found on the Civil Service Commission website.
Additional information regarding Employment with the City and County of San Francisco
Information about the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Workers
Reasonable Accommodation
Right to Work
Copies of Application Documents
Diversity Statement
Veterans Preference
Seniority Credit in Promotional Exams
If you have any questions regarding this recruitment or application process, please contact the analyst, Juliette Soto at Juliette.Soto@sfdph.org or (628)271-6709.
Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
#J-18808-Ljbffr
Health Worker 2 (Interpreter Services) - San Francisco Department of Public Health (2586)
role at
City and County of San Francisco .
2 days ago Be among the first 25 applicants.
This range is provided by City and County of San Francisco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $73,398.00/yr - $89,206.00/yr
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Application Opening: October 17, 2025
Application Deadline: October 30, 2025
Salary: $73,398 - $89,206 Annually
Appointment Type: Permanent Civil Service
Recruitment ID: CBT-2586-H00164
Mission of the San Francisco Department of Public Health (SFDPH) The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City's only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.
Role description Location: Zuckerberg San Francisco General Hospital (ZSFG)
Shift: Days, evenings, nights, weekends, and/or holiday shifts may be required.
Duties
Provides interpreter services in person, by telephone and video to limited English speaking clients and their families in various venues within the San Francisco Department of Public Health;
Translates correspondence, medical histories, medical procedures and instructions, medical consent forms, patient education brochures and other documents as necessary;
Serves as office dispatcher and dispatches interpreters to the appropriate departments by using all available resources;
Performs telephone dispatching;
Performs incidental clerical duties such as keeping records, answering the telephone and arranging client appointments; and
Performs computer data entry.
The Health Worker 2 (Interpreter Services) performs other related duties as assigned/required.
Working Conditions Some positions may require employees to work directly with individuals within locked jails or psychiatric facilities, the homeless population, and individuals who have or are carriers of infectious/communicable diseases. Some positions may also require exposure to inclement weather conditions.
How to qualify
One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties: serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations; providing referral and follow up services or otherwise coordinating care; providing informal counseling, social support and advocacy to targeted populations; escorting and transporting clients; providing courier/dispatcher functions; performing pre‑clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure.
One year of verifiable experience working as a Medical Interpreter; or possession of a Certificate of Completion of a Medical Interpreter educational program from an accredited college or university; or possession of a national certification in Interpreting from the Certification Commission for Healthcare Interpreter (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI); or possession of a Bachelor's Degree or higher in Interpreting or Translation and Interpretation from an accredited college or University.
A) Bilingual in English and Spanish; or B) Bilingual in English and Cantonese; or C) Bilingual in Cantonese and Mandarin.
Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience for minimum qualification #1.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One‑year full‑time employment is equivalent to 2,000 hours (based on a 40‑hour work week).
Special Conditions The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.
Important Note Please make sure it is clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.
Selection Procedures After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.
Assessment Component Candidates that meet the minimum qualifications will be invited to participate in an oral exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: Knowledge of medical interpreting protocol and techniques; Care coordination; Judgment and decision making; Knowledge of, and ability to interpret and apply practices, policies, laws, regulations, and procedures; Interpersonal relations; Knowledge of, and ability to apply de‑escalation techniques with patient/client; Interviewing; Reading comprehension; Written communication; Oral communication; and/or Clerical knowledge.
Oral Exam (Weight: 100%) Candidates must achieve a passing score on the oral exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.
Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Language Proficiency Exam Candidates deemed qualified who meet the special language condition must pass a departmentally approved language proficiency exam prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position.
Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.
The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, can be found on the Civil Service Commission website.
Additional information regarding Employment with the City and County of San Francisco
Information about the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Workers
Reasonable Accommodation
Right to Work
Copies of Application Documents
Diversity Statement
Veterans Preference
Seniority Credit in Promotional Exams
If you have any questions regarding this recruitment or application process, please contact the analyst, Juliette Soto at Juliette.Soto@sfdph.org or (628)271-6709.
Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
#J-18808-Ljbffr