ExecutivePlacements.com
Technical Support Engineer
ExecutivePlacements.com, Sunnyvale, California, United States, 94087
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.
You would act as the Technical Support Engineer for the Switching and Wireless Team.
Responsibilities
Support and troubleshooting on the wireless and switching range of Fortinet products
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and initial analysis of packet trace information
Recommend corrective actions based on analysis
Provide customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment
Follow up on technical cases including proper escalation and management of the case until case closure.
Manage customer communications and expectations until the closure of each case
Qualifications
Experience in a technical support role in a networking/security company or equivalent education
Strong understanding of WiFi 802.11 networks, 4G LTE experience.
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Experience with security products firewalls, IPSec, IDS/IPS, WIDS
Strong troubleshooting and problem solving skills
Extensive working knowledge of Windows, MacOS, UNIX or Linux
Previous call center experience, preferably supporting data networking products and/or security products is desirable.
Strong English skills both written and verbal.
Educational Requirements Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Benefits & Compensation We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. The US base salary range for this full-time position is $90,000–$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
All roles are eligible to participate in the Fortinet equity program; bonus eligibility is reviewed at time of hire and annually at the company’s discretion.
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You would act as the Technical Support Engineer for the Switching and Wireless Team.
Responsibilities
Support and troubleshooting on the wireless and switching range of Fortinet products
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and initial analysis of packet trace information
Recommend corrective actions based on analysis
Provide customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment
Follow up on technical cases including proper escalation and management of the case until case closure.
Manage customer communications and expectations until the closure of each case
Qualifications
Experience in a technical support role in a networking/security company or equivalent education
Strong understanding of WiFi 802.11 networks, 4G LTE experience.
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Experience with security products firewalls, IPSec, IDS/IPS, WIDS
Strong troubleshooting and problem solving skills
Extensive working knowledge of Windows, MacOS, UNIX or Linux
Previous call center experience, preferably supporting data networking products and/or security products is desirable.
Strong English skills both written and verbal.
Educational Requirements Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Benefits & Compensation We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. The US base salary range for this full-time position is $90,000–$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
All roles are eligible to participate in the Fortinet equity program; bonus eligibility is reviewed at time of hire and annually at the company’s discretion.
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