Jobs via Dice
Role:
Deskside Support Engineer
Location:
San Diego, CA and Lake Forest, CA (Training in San Diego, CA and work location is Lake Forest, CA)
Start Date:
Immediate.
Who are we looking for?
Deskside support engineering managing San Diego site for the client and providing site support. Act as POC for IT deskside support and Service Desk.
Job Responsibilities
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Providing technical support across the company (in person or over the phone).
Hardware and software break fix support.
Responding to client support requests.
Contacting clients to find out the nature of the problem.
Responding in a timely manner to service issues and requests.
Account Management / Password reset.
Service Desk calls and Ticket Management.
Technical Skills
Image devices.
ServiceNow Ticketing System proficiency.
CompTIA A+ Certified engineer (Preferred).
Good understanding of the ITIL processes - Incident, Problem, Change.
Behavioral Skills
Well-presented, professional attitude and approach to working.
High level of communication as required for deskside visits.
Excellent organization skills and time keeping.
Qualification
Any graduate.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
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Deskside Support Engineer
Location:
San Diego, CA and Lake Forest, CA (Training in San Diego, CA and work location is Lake Forest, CA)
Start Date:
Immediate.
Who are we looking for?
Deskside support engineering managing San Diego site for the client and providing site support. Act as POC for IT deskside support and Service Desk.
Job Responsibilities
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Providing technical support across the company (in person or over the phone).
Hardware and software break fix support.
Responding to client support requests.
Contacting clients to find out the nature of the problem.
Responding in a timely manner to service issues and requests.
Account Management / Password reset.
Service Desk calls and Ticket Management.
Technical Skills
Image devices.
ServiceNow Ticketing System proficiency.
CompTIA A+ Certified engineer (Preferred).
Good understanding of the ITIL processes - Incident, Problem, Change.
Behavioral Skills
Well-presented, professional attitude and approach to working.
High level of communication as required for deskside visits.
Excellent organization skills and time keeping.
Qualification
Any graduate.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development
#J-18808-Ljbffr