Salesforce
Director, Workforce Innovation
Join Salesforce as the Director, Workforce Innovation. Salesforce is the #1 AI CRM, where humans and agents drive customer success together. This role leads the strategic integration of artificial intelligence and emerging technologies to redefine jobs, roles, and organizational structures at Salesforce, blending deep research expertise with Human‑Computer Interaction principles and a pragmatic, business‑oriented approach to large‑scale workforce transformation.
The Director will design and implement new work models that enhance human capabilities, improve efficiency, and support a positive, inclusive, and productive employee experience in an increasingly AI‑enabled workplace.
Responsibilities
Pioneer research‑driven work models by leading and conducting research on how AI and emerging technologies can augment human work, translating findings into evidence‑based frameworks for job design and organizational structure.
Apply HCI and cognitive science principles to design intuitive, effective human‑AI collaboration workflows that support usability, trust, and adoption.
Partner with senior leaders to help shape the future of work at Salesforce, translating business strategy into actionable workforce transformation initiatives.
Drive enterprise‑wide transformation by supporting a culture of learning, adaptability, and innovation as the organization evolves how work is defined, performed, and managed.
Develop scalable frameworks for job redesign and augmentation that enable business growth while supporting employee development and career progression.
Influence and educate stakeholders by clearly communicating research insights and strategic recommendations to a wide range of audiences, including technical and non‑technical partners.
Balance agility and focus by managing multiple priorities and adapting quickly as business needs evolve.
Required Qualifications
Doctorate (Ph.D.) in a relevant field such as Organizational Psychology, Human‑Computer Interaction, Industrial‑Organizational Psychology, or a related discipline with a focus on technology and the future of work.
10+ years of experience in organizational design, workforce strategy, or applied research roles, including at least 5 years in a leadership capacity driving large‑scale change within a corporate environment.
Demonstrated research expertise, including a strong publication record or hands‑on application of qualitative and quantitative research methods to address complex business challenges.
Deep understanding of Human‑Computer Interaction (HCI) principles and their application to designing effective human‑machine systems.
Strong business acumen, with the ability to connect research insights to measurable business outcomes and key performance indicators.
Proven leadership and communication skills, with experience influencing senior leaders and collaborating across diverse, cross‑functional teams.
Experience leading organizational transformation efforts and integrating emerging technologies, particularly AI, into work processes.
Preferred Qualifications
Experience working in large, matrixed, or global organizations.
Background in workforce transformation, job architecture, or future‑of‑work initiatives within a technology‑driven environment.
Demonstrated ability to translate complex concepts into practical, actionable frameworks that resonate across varied audiences.
Benefits and Resources When you join Salesforce, you’ll have limitless support across all areas of your life. Our benefits and resources help you find balance and be your best, while our AI agents accelerate your impact so you can do your best. If you require assistance due to a disability, submit a request via the Accommodations Request Form.
Working Hours and Compensation In the United States, compensation will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. The typical base salary range for this position is $161,500–$257,600 annually (base salary only; does not include bonus, equity, or benefits). More details about company benefits can be found at https://www.salesforcebenefits.com.
Equal‑Opportunity Employer Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in a workplace that’s inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between are fair and based on merit. In the U.S., the compensation offered may include incentive compensation, equity, and benefits as applicable.
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The Director will design and implement new work models that enhance human capabilities, improve efficiency, and support a positive, inclusive, and productive employee experience in an increasingly AI‑enabled workplace.
Responsibilities
Pioneer research‑driven work models by leading and conducting research on how AI and emerging technologies can augment human work, translating findings into evidence‑based frameworks for job design and organizational structure.
Apply HCI and cognitive science principles to design intuitive, effective human‑AI collaboration workflows that support usability, trust, and adoption.
Partner with senior leaders to help shape the future of work at Salesforce, translating business strategy into actionable workforce transformation initiatives.
Drive enterprise‑wide transformation by supporting a culture of learning, adaptability, and innovation as the organization evolves how work is defined, performed, and managed.
Develop scalable frameworks for job redesign and augmentation that enable business growth while supporting employee development and career progression.
Influence and educate stakeholders by clearly communicating research insights and strategic recommendations to a wide range of audiences, including technical and non‑technical partners.
Balance agility and focus by managing multiple priorities and adapting quickly as business needs evolve.
Required Qualifications
Doctorate (Ph.D.) in a relevant field such as Organizational Psychology, Human‑Computer Interaction, Industrial‑Organizational Psychology, or a related discipline with a focus on technology and the future of work.
10+ years of experience in organizational design, workforce strategy, or applied research roles, including at least 5 years in a leadership capacity driving large‑scale change within a corporate environment.
Demonstrated research expertise, including a strong publication record or hands‑on application of qualitative and quantitative research methods to address complex business challenges.
Deep understanding of Human‑Computer Interaction (HCI) principles and their application to designing effective human‑machine systems.
Strong business acumen, with the ability to connect research insights to measurable business outcomes and key performance indicators.
Proven leadership and communication skills, with experience influencing senior leaders and collaborating across diverse, cross‑functional teams.
Experience leading organizational transformation efforts and integrating emerging technologies, particularly AI, into work processes.
Preferred Qualifications
Experience working in large, matrixed, or global organizations.
Background in workforce transformation, job architecture, or future‑of‑work initiatives within a technology‑driven environment.
Demonstrated ability to translate complex concepts into practical, actionable frameworks that resonate across varied audiences.
Benefits and Resources When you join Salesforce, you’ll have limitless support across all areas of your life. Our benefits and resources help you find balance and be your best, while our AI agents accelerate your impact so you can do your best. If you require assistance due to a disability, submit a request via the Accommodations Request Form.
Working Hours and Compensation In the United States, compensation will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. The typical base salary range for this position is $161,500–$257,600 annually (base salary only; does not include bonus, equity, or benefits). More details about company benefits can be found at https://www.salesforcebenefits.com.
Equal‑Opportunity Employer Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in a workplace that’s inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between are fair and based on merit. In the U.S., the compensation offered may include incentive compensation, equity, and benefits as applicable.
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