Phlebotomist Job at CYNET SYSTEMS in Titusville

Job Description:

• The Patient Services Representative I (PSR I) represents the face of the company to patients who visit as part of their routine healthcare or for important health decisions.
• The entry-level PSR I supports patient care by greeting patients upon arrival, addressing questions or concerns with care and compassion, and maintaining the integrity of the waiting area.
• This role also assists with breaks when other phlebotomists are unavailable and provides training in phlebotomy skills to support career growth within the organization.
• The PSR I has direct patient contact and creates an atmosphere of trust and confidence by clearly explaining what to expect during scheduled procedures in a safe and accurate manner.
• This role demonstrates excellence in customer care while maintaining confidentiality and accuracy of patient information.
• The individual s contribution is critical to ensuring a positive patient experience and maintaining lobby operations.

Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Greet patients and assist with check-ins using self-service kiosks or handheld tablets.
• Maintain a safe, professional, and welcoming environment.
• Maintain required records and documentation accurately.
• Assist with lobby coverage and phlebotomy breaks as needed.
• Learn and develop phlebotomy skills during downtime or when coverage is required.
• Once trained, perform forensic and clinical specimen collection and processing in accordance with established procedures.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Provide a high level of customer service at all times.

Requirement/Must Have:

• Strong customer service skills with the ability to handle patients with care and compassion.
• Willingness to learn phlebotomy skills.
• Keyboard and data entry proficiency.

Experience:

• Minimum of 1 2 years of client-facing customer service experience required, such as retail or home health aide roles.
• Prior phlebotomy experience is not required.

Qualification and Education:

• High school diploma or equivalent required.