Moxy Brooklyn Williamsburg
The Assistant Front Office Manager is responsible for supervising the front desk operation, which includes: staff training, inter‑department communications, and staff accountability. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties
Responsible for ensuring customer satisfaction at the highest level
Act professionally and responsibly in front of all guests and associates
Maintain guest room inventory
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed‑upon activities and time tables
Collaborate with the Front Office Manager to ensure staffing levels are aligned with customer service goals
Qualifications
Demonstrate ability to effectively interact with people of diverse socio‑economic, cultural, disability, and ethnic backgrounds
1 or more years of Front Office leadership experience
Service‑oriented style with professional presentation skills
Lifestyle experience a plus
A Hotel/Hospitality degree is an asset, but not required
Must possess the following strengths: high energy, entrepreneurial mindset, strong motivational leader, excellent communicator, commitment to delivering exceptional customer service, and proven ability to drive bottom‑line results
Clear, concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills
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Duties
Responsible for ensuring customer satisfaction at the highest level
Act professionally and responsibly in front of all guests and associates
Maintain guest room inventory
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed‑upon activities and time tables
Collaborate with the Front Office Manager to ensure staffing levels are aligned with customer service goals
Qualifications
Demonstrate ability to effectively interact with people of diverse socio‑economic, cultural, disability, and ethnic backgrounds
1 or more years of Front Office leadership experience
Service‑oriented style with professional presentation skills
Lifestyle experience a plus
A Hotel/Hospitality degree is an asset, but not required
Must possess the following strengths: high energy, entrepreneurial mindset, strong motivational leader, excellent communicator, commitment to delivering exceptional customer service, and proven ability to drive bottom‑line results
Clear, concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills
#J-18808-Ljbffr