University of California, San Francisco
Acute & Emergency Services Operations Supervisor
University of California, San Francisco, San Francisco, California, United States, 94199
Acute & Emergency Services Operations Supervisor
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Acute & Emergency Services Operations Supervisor
role at
University of California, San Francisco
Job Summary
The Acute & Emergency Services Operations Supervisor provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge.
Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.
The successful candidate will supervise clinic operations, typically spanning multiple providers, clinics and / or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, and insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.
The Acute & Emergency Services Operations Supervisor receives assignments in the form of objectives with goals and the process by which to meet goals. Responsible for supervising the day‑to‑day unit activities. Normally directs a section or group of analysts. Oversees and participates in complex projects and initiatives. Collaborates directly with internal and external stakeholders. Provides direction according to established policies and management guidance.
The final salary and offer components are subject to additional approvals based on UC policy. The salary range for this position is $91,700 – $137,600 (Annual Rate). For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description The UCSF Department of Psychiatry at Zuckerberg San Francisco General Hospital and Trauma Center is dedicated to providing culturally competent services to the diverse patient population we serve. The department is divided into six subdivisions; the divisions include:
Acute and Emergency Services – includes San Francisco’s only 24/7 dedicated psychiatric emergency room; 44 inpatient psychiatry beds and consultation / liaison services to hospitalized medical and surgical patients
Alliance Health Project – HIV prevention, mental health, and substance abuse services to the LGBTQ and HIV‑affected communities
Citywide Case Management Services – assertive case management for nearly 1,000 seriously mentally ill patients and forensic mental health patients
Infant, Child and Adolescent Psychiatry – mental health care for patients from birth to 24 years of age
Substance Abuse and Addiction Medicine – opiate replacement therapies and other services to more than 800 people daily
Trauma Recovery Services – includes the Child and Adolescent Support Advocacy and Resource Center, the Trauma Recovery Center, the Rape Treatment Center, Survivors International, and the Neurotrauma Outreach Program
Required Qualifications
Bachelor’s degree in a related area and minimum five years of experience or equivalent combination of experience / training
Minimum three years supervisory/lead experience; demonstrated supervisory and organizational skills
Strong knowledge of practice operations, patient‑scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements and best practices
Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision‑making on human resources matters
Strong analytical and critical‑thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions
Strong interpersonal skills for effective collaboration with all levels of management and staff, consultants, and outside agencies
Strong written and verbal communication skills, with the ability to train and mentor subordinates, convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports and project proposals
Strong knowledge of business software, specialized applications, and data management systems used in clinic / center operations
Ability to train, coach, and support clinicians, trainees, and staff in documentation workflows, scheduling processes, IT systems, and administrative policies
Strong communication and coordination skills across multiple psychiatric service lines to support operational continuity
Ability to respond to urgent and emergent staffing issues in a high‑acuity environment while maintaining calm, timely, and effective operational support
Preferred Qualifications
Strong knowledge of staffing and scheduling workflows supporting 24/7 acute and emergency psychiatric services (PES, Inpatient Psychiatry, MER, Jail Psychiatry)
Working knowledge of MyTime or comparable timekeeping systems, including shift differentials, historical edits, and payroll compliance
Knowledge of onboarding and system‑access workflows across EPIC, Qgenda, and UCSF/DPH credentialing and IT systems
Ability to interpret and apply UCSF, DPH/ZSFG, and departmental administrative policies to daily operational workflows
Experience supporting administrative operations in emergency, inpatient, or psychiatric care settings
Experience with EPIC SmartPhrases, documentation workflows, and troubleshooting provider documentation issues
Experience with UCSF HR systems, UCPath, funding entry, and Controller’s Office processes
Experience designing or optimizing administrative workflows, job aids, or training materials
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences.
PRIDE Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. UCSF is committed to equity and building a broadly diverse community, nurturing a welcoming and supportive culture, and engaging diverse ideas for culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Details Job Code and Payroll Title:
004171 AMBUL CARE ADMSTN SUPV 2 Job Category:
Professional and Managerial Bargaining Unit:
99 – Policy‑Covered (No Bargaining Unit) Employee Class:
Career Percentage:
100% Location:
San Francisco, CA Campus:
Zuckerberg San Francisco General (ZSFG) Work Style:
Fully On‑Site Shift:
Days Shift Length:
8 Hours Additional Shift Details:
Monday – Friday; 8AM – 5PM PST
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Acute & Emergency Services Operations Supervisor
role at
University of California, San Francisco
Job Summary
The Acute & Emergency Services Operations Supervisor provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge.
Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.
The successful candidate will supervise clinic operations, typically spanning multiple providers, clinics and / or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, and insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.
The Acute & Emergency Services Operations Supervisor receives assignments in the form of objectives with goals and the process by which to meet goals. Responsible for supervising the day‑to‑day unit activities. Normally directs a section or group of analysts. Oversees and participates in complex projects and initiatives. Collaborates directly with internal and external stakeholders. Provides direction according to established policies and management guidance.
The final salary and offer components are subject to additional approvals based on UC policy. The salary range for this position is $91,700 – $137,600 (Annual Rate). For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description The UCSF Department of Psychiatry at Zuckerberg San Francisco General Hospital and Trauma Center is dedicated to providing culturally competent services to the diverse patient population we serve. The department is divided into six subdivisions; the divisions include:
Acute and Emergency Services – includes San Francisco’s only 24/7 dedicated psychiatric emergency room; 44 inpatient psychiatry beds and consultation / liaison services to hospitalized medical and surgical patients
Alliance Health Project – HIV prevention, mental health, and substance abuse services to the LGBTQ and HIV‑affected communities
Citywide Case Management Services – assertive case management for nearly 1,000 seriously mentally ill patients and forensic mental health patients
Infant, Child and Adolescent Psychiatry – mental health care for patients from birth to 24 years of age
Substance Abuse and Addiction Medicine – opiate replacement therapies and other services to more than 800 people daily
Trauma Recovery Services – includes the Child and Adolescent Support Advocacy and Resource Center, the Trauma Recovery Center, the Rape Treatment Center, Survivors International, and the Neurotrauma Outreach Program
Required Qualifications
Bachelor’s degree in a related area and minimum five years of experience or equivalent combination of experience / training
Minimum three years supervisory/lead experience; demonstrated supervisory and organizational skills
Strong knowledge of practice operations, patient‑scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements and best practices
Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision‑making on human resources matters
Strong analytical and critical‑thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions
Strong interpersonal skills for effective collaboration with all levels of management and staff, consultants, and outside agencies
Strong written and verbal communication skills, with the ability to train and mentor subordinates, convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports and project proposals
Strong knowledge of business software, specialized applications, and data management systems used in clinic / center operations
Ability to train, coach, and support clinicians, trainees, and staff in documentation workflows, scheduling processes, IT systems, and administrative policies
Strong communication and coordination skills across multiple psychiatric service lines to support operational continuity
Ability to respond to urgent and emergent staffing issues in a high‑acuity environment while maintaining calm, timely, and effective operational support
Preferred Qualifications
Strong knowledge of staffing and scheduling workflows supporting 24/7 acute and emergency psychiatric services (PES, Inpatient Psychiatry, MER, Jail Psychiatry)
Working knowledge of MyTime or comparable timekeeping systems, including shift differentials, historical edits, and payroll compliance
Knowledge of onboarding and system‑access workflows across EPIC, Qgenda, and UCSF/DPH credentialing and IT systems
Ability to interpret and apply UCSF, DPH/ZSFG, and departmental administrative policies to daily operational workflows
Experience supporting administrative operations in emergency, inpatient, or psychiatric care settings
Experience with EPIC SmartPhrases, documentation workflows, and troubleshooting provider documentation issues
Experience with UCSF HR systems, UCPath, funding entry, and Controller’s Office processes
Experience designing or optimizing administrative workflows, job aids, or training materials
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences.
PRIDE Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. UCSF is committed to equity and building a broadly diverse community, nurturing a welcoming and supportive culture, and engaging diverse ideas for culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Job Details Job Code and Payroll Title:
004171 AMBUL CARE ADMSTN SUPV 2 Job Category:
Professional and Managerial Bargaining Unit:
99 – Policy‑Covered (No Bargaining Unit) Employee Class:
Career Percentage:
100% Location:
San Francisco, CA Campus:
Zuckerberg San Francisco General (ZSFG) Work Style:
Fully On‑Site Shift:
Days Shift Length:
8 Hours Additional Shift Details:
Monday – Friday; 8AM – 5PM PST
#J-18808-Ljbffr