Paladin Technologies
As Operations Director at Paladin Technologies, you will plan, organize, direct, and control the activities required for effective management of the Operations Department, to include supervision of the Field Team. The primary goal is to ensure quality installations and client satisfaction. You will have full financial accountability and responsibility for the business results of the Seattle branch.
Specific Accountabilities
Develop Operations Department short and long range goals to coincide Company objectives
Forecast department requirements, expenditures, and develop annual budgets
Ensure fiscal responsibility of the department including revenue generation and cost containment, analyze variances from budget, and take corrective actions
Provide reports to senior management to include but not limited to: revenue forecasting and staff performance
Determine appropriate staffing levels for Operations Department and adjust in accordance with PTI policies and procedures
Establish and implement productivity standards and communicate job expectations to staff
Establish and maintain procedures and standards for quality installations and service
Monitor installations for on time on budget performance
Maintain accurate project information with in Company shared files and system
Evaluate and negotiate Department-related contracts for products and services
Maintain, monitor, and update departmental policies and procedures
Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other
Monitor and amend departmental documentation as needed including invoices, credits, time cards, expense reports, and PTO/UTO schedules
Maintain knowledge of current industry standards and emerging technologies
Ensure accurate project information is maintained in company shared files and systems
General Accountabilities
Maintain and protect assigned Company assets
Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction
Work in compliance with the Company’s policies and procedures including safety manual with safety of self and others in mind at all times
Maintain professional licensing as required by State and Local jurisdictions
Available to work outside of, or in addition to, normal business hours
Work proactively and in a positive manner with co-workers
Communicate effectively and timely to resolve Company, Client, or other inquiries and/or requests
Supervisory Duties
In accordance with applicable Company policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supervise, develop, evaluate, and discipline Operations Department personnel in accordance with PTI policies and procedures
Required Qualifications
Previous and progressive experience in Project Management and Project Management leadership
Post-secondary education (Diploma or bachelor’s degree in management desirable)
Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI’s as demonstrated by 5 + years of relevant experience
A valid Driver’s License and ability to pass pre-employment screens
Preferred Qualifications
Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects
Previous experience in Business Development
Experience with enterprise security solutions such as Avigilon, Axis Genetec, Lenel, and Milestone
Previous direct commercial sales, estimating, or design experience
Project Management Professional (PMP) certification
Experience with Microsoft Dynamics 365
Demonstrated Professional Competencies
Excellent time-management and organizational skills
Ability to work in a high volume atmosphere
Ability to solve technical problems and carry out responsibilities under minimal supervision
Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
Excellent interpersonal skills including customer service skills
Proven track record in building and developing effective teams
Ability to write simple correspondence and present information in one-on-one and small group situations
Ability to interact effectively at all levels and across diverse cultures
Ability to function as an effective team member
Ability to adapt as the external environment and organization evolves
Has a strong knowledge of engineering fundamentals, security system functions and operations. Good subcontracting skills required
An understanding of job financial reports and the ability control costs in the handling of projects
Adapt to changes in the work environment, manage competing demands and able to deal with frequent changes, delays or unexpected events
Physical Demands
Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers
Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
Sitting, standing, walking in office environments and construction sites
The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)
Working Conditions
The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction
Driving to customer sites is required
Limited overnight travel may be required
Pay Range $160,000 - $175,000 (DOE)
Benefits Associates and their eligible family members are offered comprehensive medical, dental, and vision plan options as well as company-provided basic life insurance, AD&D, short-term and long-term disability, and access to the employee assistance program. Voluntary benefit options include supplemental life and AD&D insurance, accident, critical illness, and hospital indemnity insurance plans, identity theft protection, pet insurance, and HSA and FSA account options. Associates also have the option to enroll in the company’s 401(k) plan. In addition, associates receive PTO (paid time off), state-mandated sick leave, and 9 paid holidays.
Employment Details Seniority level: Director | Employment type: Full-time | Job function: Sales, General Business, and Education | Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing
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Specific Accountabilities
Develop Operations Department short and long range goals to coincide Company objectives
Forecast department requirements, expenditures, and develop annual budgets
Ensure fiscal responsibility of the department including revenue generation and cost containment, analyze variances from budget, and take corrective actions
Provide reports to senior management to include but not limited to: revenue forecasting and staff performance
Determine appropriate staffing levels for Operations Department and adjust in accordance with PTI policies and procedures
Establish and implement productivity standards and communicate job expectations to staff
Establish and maintain procedures and standards for quality installations and service
Monitor installations for on time on budget performance
Maintain accurate project information with in Company shared files and system
Evaluate and negotiate Department-related contracts for products and services
Maintain, monitor, and update departmental policies and procedures
Maintain communications with clients to include monitoring satisfaction, resolving complaints, resolving collection issues, and other
Monitor and amend departmental documentation as needed including invoices, credits, time cards, expense reports, and PTO/UTO schedules
Maintain knowledge of current industry standards and emerging technologies
Ensure accurate project information is maintained in company shared files and systems
General Accountabilities
Maintain and protect assigned Company assets
Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction
Work in compliance with the Company’s policies and procedures including safety manual with safety of self and others in mind at all times
Maintain professional licensing as required by State and Local jurisdictions
Available to work outside of, or in addition to, normal business hours
Work proactively and in a positive manner with co-workers
Communicate effectively and timely to resolve Company, Client, or other inquiries and/or requests
Supervisory Duties
In accordance with applicable Company policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supervise, develop, evaluate, and discipline Operations Department personnel in accordance with PTI policies and procedures
Required Qualifications
Previous and progressive experience in Project Management and Project Management leadership
Post-secondary education (Diploma or bachelor’s degree in management desirable)
Experience in project planning, risk management, cost / schedule management, and methods of analyzing and reporting project performance on financial and other KPI’s as demonstrated by 5 + years of relevant experience
A valid Driver’s License and ability to pass pre-employment screens
Preferred Qualifications
Previous experience in directly managing or overseeing the management and delivery of multi-million-dollar projects in one or several low voltage business segments with preference to multi-scope in integrated security systems, structured cabling, and audio-visual projects
Previous experience in Business Development
Experience with enterprise security solutions such as Avigilon, Axis Genetec, Lenel, and Milestone
Previous direct commercial sales, estimating, or design experience
Project Management Professional (PMP) certification
Experience with Microsoft Dynamics 365
Demonstrated Professional Competencies
Excellent time-management and organizational skills
Ability to work in a high volume atmosphere
Ability to solve technical problems and carry out responsibilities under minimal supervision
Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
Excellent interpersonal skills including customer service skills
Proven track record in building and developing effective teams
Ability to write simple correspondence and present information in one-on-one and small group situations
Ability to interact effectively at all levels and across diverse cultures
Ability to function as an effective team member
Ability to adapt as the external environment and organization evolves
Has a strong knowledge of engineering fundamentals, security system functions and operations. Good subcontracting skills required
An understanding of job financial reports and the ability control costs in the handling of projects
Adapt to changes in the work environment, manage competing demands and able to deal with frequent changes, delays or unexpected events
Physical Demands
Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers
Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
Sitting, standing, walking in office environments and construction sites
The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)
Working Conditions
The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate
Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction
Driving to customer sites is required
Limited overnight travel may be required
Pay Range $160,000 - $175,000 (DOE)
Benefits Associates and their eligible family members are offered comprehensive medical, dental, and vision plan options as well as company-provided basic life insurance, AD&D, short-term and long-term disability, and access to the employee assistance program. Voluntary benefit options include supplemental life and AD&D insurance, accident, critical illness, and hospital indemnity insurance plans, identity theft protection, pet insurance, and HSA and FSA account options. Associates also have the option to enroll in the company’s 401(k) plan. In addition, associates receive PTO (paid time off), state-mandated sick leave, and 9 paid holidays.
Employment Details Seniority level: Director | Employment type: Full-time | Job function: Sales, General Business, and Education | Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr