Cardinal Health
What IT Client Services contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, digital employee experience management, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center, this group resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This area acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
Responsibilities
Drive the development and evolution of digital employee experience capability model within Cardinal Health
Identify and drive cross-functional end user digital experience transformation opportunities to ensure continuous improvement in overall employee experience
Engagement with vendors, consulting partners and industry leaders to continuously evaluate leading employee experience capabilities and solutions
Champion a shift left culture by building out self service capabilities, automation, and proactive support tools and processes
Drive development of user feedback capability to ensure continuous improvement in overall employee sentiment
Oversight of platform upgrades, integrations and overall operational health of supported platforms
Strong partnership with the broader DEX community, learning from others and sharing insights and feedback as appropriate
Qualifications
Bachelor’s degree in related field, or equivalent work experience, preferred
5+ years’ experience designing, implementing, and optimizing enterprise digital employee experience initiatives, preferred
Strong financial acumen with experience developing complex project business cases, preferred
Strong understanding of critical endpoint management performance metrics, and enterprise end user computing environments, preferred
Experience with service management and workflow automations (ServiceNow preferred), preferred
Experience with scripting/automation tools. preferred
Strong problem solving, communication, and stakeholder management skills, preferred
Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
Ability to travel 10-15% of time, if necessary
What is expected of you and others at this level
Ability to analyze complex datasets and present insights in an easy to understand format
Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
Participates in the development of policies and procedures to achieve specific goals
Works on or may lead complex projects of large scope
Projects may have significant and long-term impact
Provides solutions which may set precedent
Acts as a mentor to less experienced colleagues
Anticipated salary range:
$87,700.00 - $145,350.00
Bonus eligible:
Yes
Benefits:
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close:
2/12/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
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IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, digital employee experience management, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center, this group resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This area acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
Responsibilities
Drive the development and evolution of digital employee experience capability model within Cardinal Health
Identify and drive cross-functional end user digital experience transformation opportunities to ensure continuous improvement in overall employee experience
Engagement with vendors, consulting partners and industry leaders to continuously evaluate leading employee experience capabilities and solutions
Champion a shift left culture by building out self service capabilities, automation, and proactive support tools and processes
Drive development of user feedback capability to ensure continuous improvement in overall employee sentiment
Oversight of platform upgrades, integrations and overall operational health of supported platforms
Strong partnership with the broader DEX community, learning from others and sharing insights and feedback as appropriate
Qualifications
Bachelor’s degree in related field, or equivalent work experience, preferred
5+ years’ experience designing, implementing, and optimizing enterprise digital employee experience initiatives, preferred
Strong financial acumen with experience developing complex project business cases, preferred
Strong understanding of critical endpoint management performance metrics, and enterprise end user computing environments, preferred
Experience with service management and workflow automations (ServiceNow preferred), preferred
Experience with scripting/automation tools. preferred
Strong problem solving, communication, and stakeholder management skills, preferred
Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
Ability to travel 10-15% of time, if necessary
What is expected of you and others at this level
Ability to analyze complex datasets and present insights in an easy to understand format
Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
Participates in the development of policies and procedures to achieve specific goals
Works on or may lead complex projects of large scope
Projects may have significant and long-term impact
Provides solutions which may set precedent
Acts as a mentor to less experienced colleagues
Anticipated salary range:
$87,700.00 - $145,350.00
Bonus eligible:
Yes
Benefits:
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close:
2/12/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
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