TransUnion LLC
What You'll Bring
7+ years of relevant experience required Minimum Bachelor's degree in Business, Marketing, Engineering, or Data Science or related field is preferred Previous experience in fraud management/operations, software sales/customer success or customer service, account management, consulting, and/or related fields is preferred Strong organizational abilities to manage multiple accounts and prioritize tasks effectively Fraud subject‑matter expert; experience in fraud management/operations is a strong plus Experience with Salesforce and other customer success platforms a plus Impact You'll Make
Customer Relationship Management
Own and nurture customer relationships post‑sale, ensuring satisfaction and long‑term success In conjunction with sales account management, ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions Adoption and Value Realization
Develop and execute comprehensive Customer Success Plans tailored to individual customer needs Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate the value delivered to customers, in partnership with Sales leaders Collaboration and Cross‑Functional Engagement
Collaborate with Sales teams to ensure a seamless hand‑off from pre‑sales to post‑sales Share best practices, industry insights, and analytics to inform client use Work closely with the Data Science team to mine performance information and spot emerging threats in the market Work with Product teams to provide feedback on roadmap requirements and telemetry needs Partner with Operations, Data Science, and Technology teams to streamline implementations and resolve technical issues Renewals and Growth
Develop and maintain strong relationships with customers to encourage loyalty and retention Identify and qualify expansion opportunities, generating leads for upsell and cross‑sell initiatives Customer Advocacy and Support
Advocate for customers by addressing their concerns and ensuring their voices are heard across the organization as needed Engage with the user community to foster relationships and gather feedback/voice of customer for continuous product and service improvement Benefits
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non‑exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long‑term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans. Diversity & Inclusion
We are committed to being a place where diversity is not only present, it is embraced. As an equal‑opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance qualified individuals with a disability and protected veterans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Pay Scale Information
The U.S. base salary range for this position is $100,100.00‑$150,000.00 annually. At TransUnion, actual compensation is based on careful consideration of additional factors such as an individual's education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, full‑time non‑sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may also be eligible for long‑term incentives and other payments based on applicable company guidance and plan documents.
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7+ years of relevant experience required Minimum Bachelor's degree in Business, Marketing, Engineering, or Data Science or related field is preferred Previous experience in fraud management/operations, software sales/customer success or customer service, account management, consulting, and/or related fields is preferred Strong organizational abilities to manage multiple accounts and prioritize tasks effectively Fraud subject‑matter expert; experience in fraud management/operations is a strong plus Experience with Salesforce and other customer success platforms a plus Impact You'll Make
Customer Relationship Management
Own and nurture customer relationships post‑sale, ensuring satisfaction and long‑term success In conjunction with sales account management, ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions Adoption and Value Realization
Develop and execute comprehensive Customer Success Plans tailored to individual customer needs Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate the value delivered to customers, in partnership with Sales leaders Collaboration and Cross‑Functional Engagement
Collaborate with Sales teams to ensure a seamless hand‑off from pre‑sales to post‑sales Share best practices, industry insights, and analytics to inform client use Work closely with the Data Science team to mine performance information and spot emerging threats in the market Work with Product teams to provide feedback on roadmap requirements and telemetry needs Partner with Operations, Data Science, and Technology teams to streamline implementations and resolve technical issues Renewals and Growth
Develop and maintain strong relationships with customers to encourage loyalty and retention Identify and qualify expansion opportunities, generating leads for upsell and cross‑sell initiatives Customer Advocacy and Support
Advocate for customers by addressing their concerns and ensuring their voices are heard across the organization as needed Engage with the user community to foster relationships and gather feedback/voice of customer for continuous product and service improvement Benefits
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non‑exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long‑term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans. Diversity & Inclusion
We are committed to being a place where diversity is not only present, it is embraced. As an equal‑opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance qualified individuals with a disability and protected veterans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act. Pay Scale Information
The U.S. base salary range for this position is $100,100.00‑$150,000.00 annually. At TransUnion, actual compensation is based on careful consideration of additional factors such as an individual's education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, full‑time non‑sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may also be eligible for long‑term incentives and other payments based on applicable company guidance and plan documents.
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