Highgate Hotels, LP
Reservations & Revenue Manager
Highgate Hotels, LP, San Francisco, California, United States, 94199
Reservations & Revenue Manager
Compensation: USD $34.00/Hr. - $36.00/Hr. (Hourly)
About the Company Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.
Overview The Reservations & Revenue Manager is responsible for maximizing rooms revenue through management of the hotel's room inventory, and for assisting in managing day‑to‑day activities and duties of the Reservations Department. Candidates must have strong guest services and sales experience, the ability to work independently, and must be available to work nights, weekends, and holidays.
Responsibilities
Ensuring phones are managed and answered timely
Assisting in scoring calls, coaching staff, and handling guest complaints
Training new staff and updating seasoned staff on new procedures
Ensuring staff manage leads and follow-ups appropriately
Managing breaks and shift changes, and communicating scheduling changes
Qualifications
High school diploma or equivalent
Previous management experience preferred
Prior call center, front office, or reservations experience required
Opera Property Management System and Revinate experience preferred
Must possess multi-tasking and leadership abilities
Excellent guest service and sales skills is a must
Must be able to effectively communicate both verbally and written in a friendly, courteous and service-oriented manner
Available to work nights, weekends and holidays, with the flexibility to work overtime as needed
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About the Company Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.
Overview The Reservations & Revenue Manager is responsible for maximizing rooms revenue through management of the hotel's room inventory, and for assisting in managing day‑to‑day activities and duties of the Reservations Department. Candidates must have strong guest services and sales experience, the ability to work independently, and must be available to work nights, weekends, and holidays.
Responsibilities
Ensuring phones are managed and answered timely
Assisting in scoring calls, coaching staff, and handling guest complaints
Training new staff and updating seasoned staff on new procedures
Ensuring staff manage leads and follow-ups appropriately
Managing breaks and shift changes, and communicating scheduling changes
Qualifications
High school diploma or equivalent
Previous management experience preferred
Prior call center, front office, or reservations experience required
Opera Property Management System and Revinate experience preferred
Must possess multi-tasking and leadership abilities
Excellent guest service and sales skills is a must
Must be able to effectively communicate both verbally and written in a friendly, courteous and service-oriented manner
Available to work nights, weekends and holidays, with the flexibility to work overtime as needed
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