Fujifilm
Position Overview
The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical, applications and system support for HCUS customers and supported business units. This role primarily interacts with FUJI Technical Assistance Center (TAC), FUJI customers and other FUJI business units with the management, execution, and administration of operational, billable, and more in-depth projects and support. Supports complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities and regulatory requirements. Provides assistance to all connected teams on technical and product knowledge and department operating procedures. To meet the needs of our customers and supported business units, working outside of normal business hours and holidays is required.
Company Overview At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting‑edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in‑vitro diagnostics.
But we don’t stop at healthcare; our Non‑Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers
Duties and Responsibilities
Operates with little supervision and is comfortable making decisions to resolve customer issues.
Take ownership of situations in the absence of management.
Guide the Support team in the absence of management.
Collaborate with peers and other Lead Team members on solving complex issues, developing innovative solutions, and documenting all aspects of the process.
Facilitate growth of other team members through direct mentorship.
Effectively and efficiently use the FUJIFULM knowledge resources to identify known issues.
Adhere to custom Service Level Agreement (SLA) requirements to timely escalate issues when appropriate according to established procedures.
Follow the Technical Assistance Center (TAC) escalation process to ensure timely escalations to our National Support Engineers.
Work with other business units on escalated cases and security projects to gather additional data and test possible resolutions.
Manage hardware requests that come into TAC and handle related tasks.
Handle 3rd‑party remote hands vendor for continued business needs; may involve implementation or service related work.
Train other business units on the proper use of backend applications the project team manages.
Maintain expert knowledge of current medical imaging products and related technologies.
Serve as Project Team Shift Lead as needed, making supervisory decisions when a manager is not available.
Answer and facilitate incoming customer calls, communicate effectively, and document interactions within a case.
Work cross‑functionally with other business units and handle other duties as assigned.
Monitor Project team communication methods (email boxes, group chat rooms, etc.) to ensure proper status updates.
Perform data collection for revenue purposes for Medical Informatics.
Maintain a high level of success with yearly goals provided by your manager and metrics defined on a team level.
Work outside of normal business hours, overtime, holidays, and participate in an on‑call rotation to cover the needs of the business.
Engage in short‑notice overnight travel as needed to work on customer systems.
Adhere to the Company’s quality and regulatory compliance requirements, ensuring all duties are performed in accordance with established policies.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
Maintain a backlog of 25 or fewer cases in ServiceForce.
Qualifications
Bachelor’s Degree, Trade School Certification (Industry related), or comparable education and work experience.
Minimum of 7 to 10 years of industry experience.
Excellent organizational and multi‑tasking skills.
Superior communication and interpersonal skills, excellent phone manner.
Ability to achieve results and meet goals in a fast‑paced, team environment.
Ability to make independent decisions based on interpretation of technology data and product knowledge.
Advanced knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
Advanced knowledge of current network technologies.
Advanced knowledge of Synapse Radiology and Cardiovascular application.
Advanced knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM).
Advanced knowledge of Medical Informatics Solutions (VMware and Storage).
Advanced knowledge of Storage Architecture, specifically EMC, NetApp, Pure, and Nexsan.
Preferred Qualifications
3–5 years of proven FUJIFILM Synapse experience.
Synapse Administration experience.
Mastery of Synapse workflows and their implementations.
Mastery of clinical data transfer protocols and interfaces (HL7 and DICOM).
Industry‑specific certifications in relevant technical background (Microsoft, VMware, Cisco, Veeam, Automate, Securelink).
Security Certifications (Security+ or higher).
Key Performance Indicators To maintain this position, within one year of starting this role, the engineer must:
Obtain and/or maintain Security+ Certification.
Acquire the knowledge necessary to be designated as a TAC Subject Matter Expert (SME) in Project Team related disciplines.
Physical Requirements
Ability to sit up 75‑100% of applicable work time.
Ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
Ability to stand, talk, and hear for 75% of applicable work time.
Ability to lift and carry up to ten pounds up to 20% of applicable work time.
Travel
Up to 10% travel may be required based on business needs.
Job Locations US‑Remote
Posted Date 2 days ago (12/15/2025 11:54 AM)
EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425‑1313).
Vaccination and COVID‑19 Policy In the event that COVID‑19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID‑19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID‑19 and requires that the successful candidate hired be willing to test for the COVID‑19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Other Information #LI-Remote
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Company Overview At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting‑edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in‑vitro diagnostics.
But we don’t stop at healthcare; our Non‑Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers
Duties and Responsibilities
Operates with little supervision and is comfortable making decisions to resolve customer issues.
Take ownership of situations in the absence of management.
Guide the Support team in the absence of management.
Collaborate with peers and other Lead Team members on solving complex issues, developing innovative solutions, and documenting all aspects of the process.
Facilitate growth of other team members through direct mentorship.
Effectively and efficiently use the FUJIFULM knowledge resources to identify known issues.
Adhere to custom Service Level Agreement (SLA) requirements to timely escalate issues when appropriate according to established procedures.
Follow the Technical Assistance Center (TAC) escalation process to ensure timely escalations to our National Support Engineers.
Work with other business units on escalated cases and security projects to gather additional data and test possible resolutions.
Manage hardware requests that come into TAC and handle related tasks.
Handle 3rd‑party remote hands vendor for continued business needs; may involve implementation or service related work.
Train other business units on the proper use of backend applications the project team manages.
Maintain expert knowledge of current medical imaging products and related technologies.
Serve as Project Team Shift Lead as needed, making supervisory decisions when a manager is not available.
Answer and facilitate incoming customer calls, communicate effectively, and document interactions within a case.
Work cross‑functionally with other business units and handle other duties as assigned.
Monitor Project team communication methods (email boxes, group chat rooms, etc.) to ensure proper status updates.
Perform data collection for revenue purposes for Medical Informatics.
Maintain a high level of success with yearly goals provided by your manager and metrics defined on a team level.
Work outside of normal business hours, overtime, holidays, and participate in an on‑call rotation to cover the needs of the business.
Engage in short‑notice overnight travel as needed to work on customer systems.
Adhere to the Company’s quality and regulatory compliance requirements, ensuring all duties are performed in accordance with established policies.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
Maintain a backlog of 25 or fewer cases in ServiceForce.
Qualifications
Bachelor’s Degree, Trade School Certification (Industry related), or comparable education and work experience.
Minimum of 7 to 10 years of industry experience.
Excellent organizational and multi‑tasking skills.
Superior communication and interpersonal skills, excellent phone manner.
Ability to achieve results and meet goals in a fast‑paced, team environment.
Ability to make independent decisions based on interpretation of technology data and product knowledge.
Advanced knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
Advanced knowledge of current network technologies.
Advanced knowledge of Synapse Radiology and Cardiovascular application.
Advanced knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM).
Advanced knowledge of Medical Informatics Solutions (VMware and Storage).
Advanced knowledge of Storage Architecture, specifically EMC, NetApp, Pure, and Nexsan.
Preferred Qualifications
3–5 years of proven FUJIFILM Synapse experience.
Synapse Administration experience.
Mastery of Synapse workflows and their implementations.
Mastery of clinical data transfer protocols and interfaces (HL7 and DICOM).
Industry‑specific certifications in relevant technical background (Microsoft, VMware, Cisco, Veeam, Automate, Securelink).
Security Certifications (Security+ or higher).
Key Performance Indicators To maintain this position, within one year of starting this role, the engineer must:
Obtain and/or maintain Security+ Certification.
Acquire the knowledge necessary to be designated as a TAC Subject Matter Expert (SME) in Project Team related disciplines.
Physical Requirements
Ability to sit up 75‑100% of applicable work time.
Ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
Ability to stand, talk, and hear for 75% of applicable work time.
Ability to lift and carry up to ten pounds up to 20% of applicable work time.
Travel
Up to 10% travel may be required based on business needs.
Job Locations US‑Remote
Posted Date 2 days ago (12/15/2025 11:54 AM)
EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425‑1313).
Vaccination and COVID‑19 Policy In the event that COVID‑19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID‑19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID‑19 and requires that the successful candidate hired be willing to test for the COVID‑19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Other Information #LI-Remote
#J-18808-Ljbffr