Massachusetts General Hospital
Patient Service Coordinator II- Waltham
Massachusetts General Hospital, Waltham, Massachusetts, United States, 02254
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits include scheduling, check‑in, and check‑out.
Essential Functions
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co‑payments.
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as "Super User" for scheduling, registration and billing systems.
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
Education High School Diploma or Equivalent required.
Experience Office experience 2–3 years required.
Knowledge, Skills and Abilities
Proficiency with all Office Suite; knowledge of office operations and standards; understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage non‑routine phone calls, solving routine issues as appropriate.
Communicate effectively in writing and verbally, tailoring information to the needs of the audience.
Understand written sentences and paragraphs in work‑related documents, correspond and communicate clearly (including composing/editing e‑mail, memos and letters), and take complete and accurate messages.
Manage one's own time and the time of others.
Be well organized and possess good time‑management skills to handle multiple tasks, follow established protocols
and work within systems.
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Essential Functions
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co‑payments.
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as "Super User" for scheduling, registration and billing systems.
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
Education High School Diploma or Equivalent required.
Experience Office experience 2–3 years required.
Knowledge, Skills and Abilities
Proficiency with all Office Suite; knowledge of office operations and standards; understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage non‑routine phone calls, solving routine issues as appropriate.
Communicate effectively in writing and verbally, tailoring information to the needs of the audience.
Understand written sentences and paragraphs in work‑related documents, correspond and communicate clearly (including composing/editing e‑mail, memos and letters), and take complete and accurate messages.
Manage one's own time and the time of others.
Be well organized and possess good time‑management skills to handle multiple tasks, follow established protocols
and work within systems.
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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