Brigham and Women's Hospital
RN Care Coordinator (Case Manager) BWH
Brigham and Women's Hospital, Boston, Massachusetts, us, 02298
General Summary
Overview statement RN Care Coordinator (Case Manager)
BWH Care Continuum
Brigham and Women's Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
The RN Care Coordinator (RNCC) manages a caseload of patients and is responsible for ensuring care that supports desired clinical and financial outcomes. RNCC uses patient assessment, care guidelines, protocols, payer regulations and responses to therapies to assess the episode of illness from pre‑admission to post‑discharge. RNCC participates in ongoing evaluation of practice patterns and systems, supports efforts to improve quality, cost and satisfaction outcomes, and mobilizes resources to maximize efficiency of care delivery.
Principal Duties and Responsibilities A. Care Facilitation
Prior to or within 24‑48 hours of admission the RNCC develops a provisional treatment program and tentative discharge date by interviewing the patient/family and discussing with the physician team and other members.
Reviews daily treatment plan with physicians, nurses and patient/family to insure interdisciplinary communication and coordination.
Participates with nursing staff and physicians in patient care rounds to contribute to the plan of care and monitor/report patient progress.
Collaborates with other departments to expedite sequencing and scheduling of interventions, consults, treatments and ancillary services.
Provides daily continuity with patients to assure patient needs related to discharge are met.
Incorporates knowledge of utilization management principles and payer contracts into patient plans of care; keeps physicians and nurses informed of implications.
Presents alternatives to inpatient stay to attending MD, team and patient/family based on assessed patient level of care and insurance benefits.
Seeks assistance and/or consultation from Care Coordination leadership with plans for outlier and potential or actual resource‑intensive patients.
Interacts with internal and external health care providers to facilitate patient care including post‑discharge services.
Contributes to the development, implementation and monitoring of practice guidelines.
Identifies attending, resident and nurse learning needs related to case management and works with service leaders to develop an educational plan.
B. Discharge Planning
Assesses continuing care needs in conjunction with other caregivers.
Coordinates and schedules interdisciplinary meetings with the patient and family regarding discharge needs and plan as appropriate.
Assures patient education consistent with discharge plan has occurred.
Identifies service, treatment and funding options for post‑hospital care.
Promotes interdisciplinary patient/family communications and documentation that facilitate discharge planning, striving to finalize plans the day prior to discharge.
Performs patient/family follow‑up after discharge to monitor and support desired outcomes.
Initiates contact with home health agencies and extended care facilities to insure prompt and effective transition of care.
C. Utilization Management
Identifies patients likely to have unmet insurance and resource needs and communicates with or makes referrals to other members of the health care team and appropriate departments.
Communicates as needed with third‑party payers regarding patient's progress with treatment plan.
Identifies need for and issues Medicare notices of non‑coverage, providing appropriate documentation and communication to patient/family and other members of the health care team.
Utilizing InterQual criteria identifies, monitors and reports variances from established treatment plan, including appropriateness of admission, continued stay, delays in treatment, and discharge plan.
Conducts documented utilization reviews to insurers or intermediaries.
Identifies SNF and AND days for Medicare and Medicaid patients.
Initiates actions concurrently to reduce and/or eliminate inappropriate hospital admissions and days, and system delays.
Works with payers and physicians to concurrently address level of care concerns affecting claims and reimbursement.
Contributes to utilization and practice improvement efforts by reviewing reports with colleagues and providing feedback on utilization trends and payer issues.
Serves as the primary patient information source to third‑party payers.
Qualifications Graduate of an approved school of nursing with current registration in Massachusetts. Bachelor of Science Degree in Nursing is required for newly licensed nurses and external candidates.
1+ years of acute care experience required.
1 year of acute inpatient hospital case management experience required.
Skills/Abilities/Competencies Required Previous experience in a hospital or health care setting; bilingual (English/Spanish) preferred; strong clinical assessment skills; excellent interpersonal skills including ability to work collaboratively and cooperatively within a team and with internal and external customers; strong organizational skill and ability to set priorities; ability to compile data from concurrent and retrospective medical record review to determine clinical appropriateness; able to demonstrate the ability to meet a patient's needs based on their clinical diagnosis, level of care and discharge plan; ability to negotiate several aspects of care coordination simultaneously; excellent written and verbal communication skills.
Working Conditions Works in a busy and at times stressful hospital and office environment. Must be flexible and able to work well independently.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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The RN Care Coordinator (RNCC) manages a caseload of patients and is responsible for ensuring care that supports desired clinical and financial outcomes. RNCC uses patient assessment, care guidelines, protocols, payer regulations and responses to therapies to assess the episode of illness from pre‑admission to post‑discharge. RNCC participates in ongoing evaluation of practice patterns and systems, supports efforts to improve quality, cost and satisfaction outcomes, and mobilizes resources to maximize efficiency of care delivery.
Principal Duties and Responsibilities A. Care Facilitation
Prior to or within 24‑48 hours of admission the RNCC develops a provisional treatment program and tentative discharge date by interviewing the patient/family and discussing with the physician team and other members.
Reviews daily treatment plan with physicians, nurses and patient/family to insure interdisciplinary communication and coordination.
Participates with nursing staff and physicians in patient care rounds to contribute to the plan of care and monitor/report patient progress.
Collaborates with other departments to expedite sequencing and scheduling of interventions, consults, treatments and ancillary services.
Provides daily continuity with patients to assure patient needs related to discharge are met.
Incorporates knowledge of utilization management principles and payer contracts into patient plans of care; keeps physicians and nurses informed of implications.
Presents alternatives to inpatient stay to attending MD, team and patient/family based on assessed patient level of care and insurance benefits.
Seeks assistance and/or consultation from Care Coordination leadership with plans for outlier and potential or actual resource‑intensive patients.
Interacts with internal and external health care providers to facilitate patient care including post‑discharge services.
Contributes to the development, implementation and monitoring of practice guidelines.
Identifies attending, resident and nurse learning needs related to case management and works with service leaders to develop an educational plan.
B. Discharge Planning
Assesses continuing care needs in conjunction with other caregivers.
Coordinates and schedules interdisciplinary meetings with the patient and family regarding discharge needs and plan as appropriate.
Assures patient education consistent with discharge plan has occurred.
Identifies service, treatment and funding options for post‑hospital care.
Promotes interdisciplinary patient/family communications and documentation that facilitate discharge planning, striving to finalize plans the day prior to discharge.
Performs patient/family follow‑up after discharge to monitor and support desired outcomes.
Initiates contact with home health agencies and extended care facilities to insure prompt and effective transition of care.
C. Utilization Management
Identifies patients likely to have unmet insurance and resource needs and communicates with or makes referrals to other members of the health care team and appropriate departments.
Communicates as needed with third‑party payers regarding patient's progress with treatment plan.
Identifies need for and issues Medicare notices of non‑coverage, providing appropriate documentation and communication to patient/family and other members of the health care team.
Utilizing InterQual criteria identifies, monitors and reports variances from established treatment plan, including appropriateness of admission, continued stay, delays in treatment, and discharge plan.
Conducts documented utilization reviews to insurers or intermediaries.
Identifies SNF and AND days for Medicare and Medicaid patients.
Initiates actions concurrently to reduce and/or eliminate inappropriate hospital admissions and days, and system delays.
Works with payers and physicians to concurrently address level of care concerns affecting claims and reimbursement.
Contributes to utilization and practice improvement efforts by reviewing reports with colleagues and providing feedback on utilization trends and payer issues.
Serves as the primary patient information source to third‑party payers.
Qualifications Graduate of an approved school of nursing with current registration in Massachusetts. Bachelor of Science Degree in Nursing is required for newly licensed nurses and external candidates.
1+ years of acute care experience required.
1 year of acute inpatient hospital case management experience required.
Skills/Abilities/Competencies Required Previous experience in a hospital or health care setting; bilingual (English/Spanish) preferred; strong clinical assessment skills; excellent interpersonal skills including ability to work collaboratively and cooperatively within a team and with internal and external customers; strong organizational skill and ability to set priorities; ability to compile data from concurrent and retrospective medical record review to determine clinical appropriateness; able to demonstrate the ability to meet a patient's needs based on their clinical diagnosis, level of care and discharge plan; ability to negotiate several aspects of care coordination simultaneously; excellent written and verbal communication skills.
Working Conditions Works in a busy and at times stressful hospital and office environment. Must be flexible and able to work well independently.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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